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【知名日商IT服務公司】■ 職務概要負責案件接單後的設計、建置、導入與運維支援，確保客戶環境穩定運作。■ 主要工作內容•撰寫詳細設計文件•設定與建置網路設備、伺服器、資安與雲端環境•專案管理•客戶操作說明與文件撰寫•疑難排解與運維支援

解決客戶應用技術問題，並記錄及回饋給相關單位撰寫系統操作手冊和相關文件處理客戶日常維護需求工作提供客戶及相關人員教育訓練支援相關測試工作執行專案事務及主管交辦事務並即時回報

即時應對與初檢線上問題：對線上異常進行初步診斷與檢傷分類，迅速評估影響範圍，結合歷史經驗、產品邏輯與用戶路徑，提供具操作性的修復建議與解決方案。確保系統穩定運行：主動監控產品全鏈路的運作情況，涵蓋交易、訂單、金流、通知等關鍵模組，確保高峰期（如雙 11、黑五）流量湧入時平台依然穩定，成為商家與 SHOPLINE 值得信賴的後盾。主導重大事故處理：擔任事故處理的第一線協調者，快速召集 RD、QA、MS 等相關團隊，有效控制影響範圍，確保問題處置流程落實並維持高標準的 SLA。追蹤問題復盤與改進：推動線上事故的事後檢討（Postmortem），確保跨部門團隊執行根因分析（Root Cause Analysis），追蹤與落實改善進度，降低問題重演的機率。資料導向的改善推手：善用歷史數據、Log 紀錄與埋點分析等工具追蹤問題線索，協助產品與工程團隊精準定位系統問題與瓶頸，持續提升平台的可用性與韌性。

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Technical Support Engineer (TSE) is Responsible for providing assistance to Customer Support Engineers who are diagnosing, troubleshooting, and debugging complex optical, electro/mechanical, computer systems and/or software problems.TSEs respond to challenging issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Responsibilities include reporting design, reliability and maintenance problems, documenting and providing feedback to HQ Tech Support, and Sustaining Eng on CIP opportunities, preparing service and postmortem reports. TSEs may also be involved in customer installation, and upgrade of equipment as well as training of KLA and non KLA personnel. *Note: Only applications with *English resume* will be considered.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Technical Support Engineer (TSE) is Responsible for providing assistance to Customer Support Engineers who are diagnosing, troubleshooting, and debugging complex optical, electro/mechanical, computer systems and/or software problems.TSEs respond to challenging issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Responsibilities include reporting design, reliability and maintenance problems, documenting and providing feedback to HQ Tech Support, and Sustaining Eng on CIP opportunities, preparing service and postmortem reports. TSEs may also be involved in customer installation, and upgrade of equipment as well as training of KLA and non KLA personnel. *Note: Only applications with *English resume* will be considered.

蓋亞資訊代理國際雲端服務(GCP、Ａzure、AWS、阿里雲)、雲端WAF/CDN、國際品牌憑證、網域等雲端服務 (1). 雲端服務應用，包含基礎服務操作、專案帳號管理與帳單帳號建立。 (2). 網域(Gandi)申請與憑證(Sectigo)建立作業。 (3). WAF/CDN基礎服務應用與網路狀況排查分析。 (4). G workspace / M365 障礙排除與教育訓練。(5). 其他主管交辦事項。

Performs tasks such as, but not limited to, the following:* Provides direct support on all IT technical problems on the factory floor production lines* Completes computer setup, operating system, clients software update, security patching and follows up on audit issues* Provides daily support to end users and resolves eHelpdesk tickets* Assists IT Solutions/Infrastructure Assistant or above on all functions

【工作內容】1.負責營運系統之正常運作，包含營運之伺服器及網路之故障排除及維護工作 2.系統故障解決，紀錄突發事件，查看系統監控、追蹤並回報處理狀況 3.充分瞭解營運系統之功能 並回應解決客戶提出的問題 4. 與團隊共同安排oncall 5. 協助營運系統測試【加分條件】-Postman 使用經驗： 熟練使用 Postman 進行 API 測試和調試，能夠設計和執行複雜的測試用例。-TCP/IP 和網路基本原理： 深入理解 TCP/IP 協議和網路基本原理，能夠分析和解決網路相關問題。-ELK 使用經驗： 具有 ELK（Elasticsearch, Logstash, Kibana）平台的使用經驗，能夠配置和管理 ELK 堆棧，進行日誌分析和數據可視化。-軟體手動測試經驗： 具備軟體手動測試的經驗，能夠編寫測試計劃和測試用例，並執行手動測試以確保軟體質量。【加分特質】- 具備基礎資訊知識與能力- 與RD、QA、、PM等跨部門的溝通能力- 對問題的分析力與應變突發狀況之反應力- 有良好的溝語言溝通能力和分析能力- 有責任心及團隊精神，思維嚴謹、邏輯性強 - 具備較強的責任心和執行力

We are seeking a Mandarin Speaker with a strong background in IT to join our expanding team! This role is an excellent opportunity for professionals who are passionate about technology and have hands-on experience in networking and data center operations. Key Responsibilities: Perform daily data center operational tasks, including equipment checks, system monitoring, and routine inspections.Handle incident management, troubleshooting, and escalation of technical issues to higher-level engineers as needed.Monitor network, servers, and facility infrastructure (power, cooling, security systems).Support installation, cabling, and decommissioning of IT hardware.Maintain accurate documentation of incidents, operational logs, and system status reports.Ensure compliance with data center operational standards, safety policies, and security protocols.Provide support in both English and Mandarin for coordination with internal teams and external vendors.Assist in scheduled maintenance activities and coordinate with other teams for system upgrades or changes.

Responsible for maintaining hardware, software, and networks, as well as installing operating systems according to the standards set by the company.