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蓋亞資訊代理國際雲端服務(GCP、Ａzure、AWS、阿里雲)、雲端WAF/CDN、國際品牌憑證、網域等雲端服務 (1). 雲端服務應用，包含基礎服務操作、專案帳號管理與帳單帳號建立。 (2). 網域(Gandi)申請與憑證(Sectigo)建立作業。 (3). WAF/CDN基礎服務應用與網路狀況排查分析。 (4). G workspace / M365 障礙排除與教育訓練。(5). 其他主管交辦事項。

解決客戶應用技術問題，並記錄及回饋給相關單位撰寫系統操作手冊和相關文件處理客戶日常維護需求工作提供客戶及相關人員教育訓練支援相關測試工作執行專案事務及主管交辦事務並即時回報

職位簡介技術支援工程師需與客服中心專員及現場技術人員密切合作，提供技術支援、故障排除及系統維護，確保問題迅速解決並提升客戶滿意度。此職位主要負責提供第二級技術支援，要求具備良好的溝通能力、積極主動的問題處理態度，以及對及時解決問題的承諾。 主要職責 為Linux物聯網設備及後端服務提供第二級技術支援。排查並解決系統效能、連線能力及資料完整性相關問題。進行根本原因分析，識別並處理重複發生的技術問題。與跨職能團隊協作，上報並解決複雜技術問題。將故障排除步驟、解決方案及最佳實踐記錄至知識庫。協助測試與驗證軟體更新及新功能。 優先考慮的個人特質 責任感團隊合作精神正直誠信

我們正在尋找一位能運用 AI 工具＋流程自動化工具，協助客服團隊把大量人工流程（如審查、分類、回覆、資料整理）優化與自動化的人才。你將與產品、工程、Creator Support 團隊合作，讓客服作業更即時、更穩定、更高效率。這個角色 不需要寫 AI 模型，也不是工程師，但需要有能力把工具串起來、把流程拆開、把人工步驟變成自動化。 工作內容你將負責設計、開發並維運客服團隊需要的自動化與內部工具，包括但不限於： 1. 流程自動化（重點項目） 拆解客服／審查／工單流程，找出可自動化的步驟使用 no-code/low-code 工具（如 Zapier、n8n、Make、Zendesk automations）設計自動流程將 AI 工具導入流程（如 OpenAI Moderation、Vision AI 回傳結果 → 自動分類／判斷／通知）建立 AI-assisted workflow（AI預審 → 人工複審 → 自動回報／統計） 2. 內部工具與小型系統建置 建立簡單實用的內部工具（例如：審查紀錄、票券紀錄、工單查詢、 dashboard）設計用來減少人工處理時間的小工具或腳本（延遲檢查、版次比較、資料匯整） 3.優化日常客服作業流程 觀察客服團隊的作業瓶頸，提出流程改善＋工具方案與 CS Product Specialist 聯合開發改版需求（UAT / 流程設計） 4.跨部門整合與產品、工程、Creator Management、BI 合作，串接資料來源或 API管理自動化流程的維運、例外處理與使用回饋每月產出流程成效報告（例如：AI 預審命中率、人工減量、工時節省）

We are seeking a Mandarin Speaker with a strong background in IT to join our expanding team! This role is an excellent opportunity for professionals who are passionate about technology and have hands-on experience in networking and data center operations. Key Responsibilities: Perform daily data center operational tasks, including equipment checks, system monitoring, and routine inspections.Handle incident management, troubleshooting, and escalation of technical issues to higher-level engineers as needed.Monitor network, servers, and facility infrastructure (power, cooling, security systems).Support installation, cabling, and decommissioning of IT hardware.Maintain accurate documentation of incidents, operational logs, and system status reports.Ensure compliance with data center operational standards, safety policies, and security protocols.Provide support in both English and Mandarin for coordination with internal teams and external vendors.Assist in scheduled maintenance activities and coordinate with other teams for system upgrades or changes.

即時應對與初檢線上問題：對線上異常進行初步診斷與檢傷分類，迅速評估影響範圍，結合歷史經驗、產品邏輯與用戶路徑，提供具操作性的修復建議與解決方案。確保系統穩定運行：主動監控產品全鏈路的運作情況，涵蓋交易、訂單、金流、通知等關鍵模組，確保高峰期（如雙 11、黑五）流量湧入時平台依然穩定，成為商家與 SHOPLINE 值得信賴的後盾。主導重大事故處理：擔任事故處理的第一線協調者，快速召集 RD、QA、MS 等相關團隊，有效控制影響範圍，確保問題處置流程落實並維持高標準的 SLA。追蹤問題復盤與改進：推動線上事故的事後檢討（Postmortem），確保跨部門團隊執行根因分析（Root Cause Analysis），追蹤與落實改善進度，降低問題重演的機率。資料導向的改善推手：善用歷史數據、Log 紀錄與埋點分析等工具追蹤問題線索，協助產品與工程團隊精準定位系統問題與瓶頸，持續提升平台的可用性與韌性。

Responsible for maintaining hardware, software, and networks, as well as installing operating systems according to the standards set by the company.

We are a pioneering AI Computer Vision company seeking a dedicated and adaptable Tech Support Engineer to join our team. This role requires a unique blend of technical expertise and flexibility, as you will be supporting our innovative AI-driven products and services across varying shifts, including both day and night hours. Your contribution will be vital in ensuring the continuous and efficient operation of our cutting-edge technologies.

Location: Global – RemoteWorking Hours: Flexible schedule, up to 10 hours/day and 40 hours/weekDuration: Immediate through December 2025About the RoleHelp shape the future of AI! We’re seeking detail-oriented freelancers to join a global AI data annotation project. As an AI Data Annotation Specialist, you’ll annotate, label, and curate data that powers advanced machine learning models. Your work—tagging images, labeling text, or collecting documents—will directly impact the accuracy and performance of AI systems used worldwide.Key ResponsibilitiesAnnotate Label: Tag, categorize, and review text, images, and documents.Collect Data: Gather and organize high-quality datasets for AI training.Ensure Quality: Review and validate data for precision and consistency.Collaborate Globally: Work with an international team to hit project milestones.Flexible HoursWork up to 10 hours per day, 40 hours per week—on your schedule.Qualification pathBasic RequirementsStrong attention to detail and ability to follow precise instructions.Reliable internet connection and ability to work independently.Prior experience in data annotation or labeling is a plus but not required.Basic understanding of AI or machine learning concepts is advantageous.Strong proficiency in English for clear communication and reporting.Assessment To qualify, you will:Complete an initial qualification assessment to demonstrate suitability for the role. Provide ID verification for participation.PaymentFreelance rates range from $6–$18 USD per hour, depending on experience, geographic location, and project requirements. Payment is competitive and reflects the value of your contributions to AI training projects.

Responsibilities: Deploy various application services and perform daily operations to ensure service availability and stability. Monitor business systems daily, respond promptly to issues, and document incident reports to ensure smooth operations and preparedness for emergencies. Perform system patching, disaster recovery, data backup, and storage management to ensure system security and recoverability. Assist in the development and improvement of deployment and maintenance processes to enhance service quality and efficiency. Manage and maintain servers, databases, web services, and other systems in development and testing environments. Build and continuously optimize operating systems and monitoring systems, including simple web page modifications and statistical data integration. Requirements: Experienced in configuring LNMP architecture (Linux, Nginx, MySQL, PHP) and Nginx configuration files. Basic troubleshooting skills for hardware issues. Experienced in using cloud-based virtual machines (AWS/GCP/Azure). Basic knowledge of HTML, CSS, and JavaScript.Must be willing to work overseas and have an active passport (only shortlisted will be contacted).