We are looking for a Driver Operations Associate, based in Hanoi, with high energy, quick thinking individuals who will play a vital role in ensuring a seamless experience for driver partners.
What you’ll do
Install Lalamove stickers on the driver partner’s vehicles and ensure that the sticker is well handled and follows the agreed standard for each type of vehicle.Lead fleet training as well as manage drivers to deliver exceptional customer experiences while adhering to agreed-upon SOPs and SLAs.Participate and collaborate with all sub-functional teams in the Driver Operations Department and other cross-functional departments to ensure the flow of information to all driver partners is being handled efficiently.Track and monito the stock management for new driver partners and other relevant activities (Stickers, Lalabag, helmets, jackets, etc.)Generate new ideas and improve all processes continuously in optimizing processing time of daily tasks.Special/ad-hoc projects will be assigned by Line Manager/ Department ManagerTime of work: Monday to Friday (9:00 AM to 6:00 PM), and Saturday (9:00 AM to 1:00 PM)Work location: 13th Floor, Han Viet Tower, 203 Minh Khai Street, Minh Khai Ward, Hai Ba Trung District, Hanoi.
1 years of experience required
No management responsibility