Performs tasks such as, but not limited to, the following:* Leads a Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or small group of customers.* The CFT will include program mgt some or all of the following functions reporting either directly or indirectly; SCM (planning purchasing), engineering, quality.* The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.* With guidance from GCU or senior mgt, ensures the CFT generates value for the customer from their business with CLS, seeks to develop customer loyalty.* Leads the creation implementation of action plans comprehensively to resolve customer issues.* Promotes implementation of continuous improvement in CFT activities using lean 6S methodologies.* Plans, manages controls CFT performance by implementing overall direction priorities.* Implements policies guidelines evaluates results.* Ensures availability of appropriate resources, tools, equipment support to meet customer requirements within the CFT, advocates to have these requirements met by site functional leads.* Monitors performance of business execution using MOR other appropriate metrics.* Reporon performance to customer, site management (where required) GCU Leadership.* Responsible for financial performance of the business. Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract requirements.* Recommends manages the CFT budget financial forecast.* Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.* Selects employees, assigns objectives, reviews performance makes recommendations on employee compensation.* Works with functional leads to evaluate CFT member performance sets customer focused objectives.* Coaches for improved performance, approves disciplinary actions reassigns personnel as necessary to optimize CFT performance.* Accountable for employee satisfaction improvement within CFT.* Participates in may lead cross-functional process improvement groups. Supports corporate or site-wide initiatives.* Independently represents company to customer at working level.* Acts as a senior customer contact under guidance of GCU.
8 years of experience required
Managing staff numbers: not specified