Cake Job Search

About inline inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace. We are seeking a Business Operations Intern to join our team and enhance the efficiency of our Customer Success Management Team, as well as strengthen our client relationships through various tools and solutions. As a Business Ops Intern, you will work cross-functionally with teams including Revenue, Customer Support, and Business Development, collaborating closely to drive value for both inline and its clients. If you're looking to start your career in Operations or Customer Success Management, this is the perfect opportunity for you to shine. What you'll do Daily Operations Organize and manage contract files for the CSM team, developing an automated archiving system to streamline file management.Record client information in internal forms, ensuring data consistency and accuracy across cross-functional documentation.Maintain and periodically update forms, regularly verifying the accuracy of all automated forms.Complete additional tasks as assigned by supervisors. Process Optimization and Automation Tool Development Optimize existing processes and design new workflows, setting clear priorities for improvements that will drive greater sales efficiency.Take responsibility for developing and managing automation tools, ensuring seamless and refined end-to-end processes.Data Analysis Utilize data analysis and client trend assessment to identify potential customer and sales opportunities, supporting data-driven decision-making.Develop client data reports that enable the CSM team to gain insights into customers' business performance, fostering stronger partnerships and collaboration.

國內最大化妝品使用心得及排行榜綜合網站@cosme Taiwan(前身UrCosme,2004年創建)在台營運20年，為國內消費者找尋化妝品使用心得及排行榜綜合資訊的主流網站，隸屬於日本上市公司集團istyle.Inc.。除日本、台灣外，在香港、大陸、韓國、美國等地，亦有集團旗下化妝品社群/電商/零售等相關事業營運。 【@cosme】資深美妝客戶業務顧問此職缺可完整了解美妝產業脈動，運用@cosme美妝社群平台數據，了解消費者旅程及美妝趨勢洞察，進而能對知名美妝品牌客戶進行： 美妝品牌之行銷活動建議與規劃提案客戶關係維繫與管理、開發潛在客戶專案進度控管有媒體/社群/網路行銷/代理商 相關經驗者佳有管理經驗者尤佳(加分項目)過往曾有顧問式解決方案銷售/管理經驗，具有數位行銷或美妝行銷、業務顧問實務經驗三年以上，並對美妝產業品牌行銷有高度興趣者尤佳

國內最大化妝品使用心得及排行榜綜合網站@cosme Taiwan(前身UrCosme,2004年創建)在台營運20年，為國內消費者找尋化妝品使用心得及排行榜綜合資訊的主流網站，隸屬於日本上市公司集團istyle Inc.。除日本、台灣外，在香港、大陸、韓國、美國等地，亦有集團旗下化妝品社群/電商/零售等相關事業營運。 【@cosme】品牌行銷顧問_業務儲備菁英 此職缺為隸屬於BtoB業務部門之儲備幹部計畫。此一職缺入社後，將依個人特質能力意願配屬BtoB業務部門，歷練內容可完整了解美妝產業脈動，運用@cosme美妝社群平台數據，了解消費者旅程及美妝趨勢洞察，進而能對美妝品牌客戶進行： 美妝品牌之現狀數據解析，品牌使用者育成B2B解決方案相關提案與顧問服務。行銷顧問角色：透過平台上品牌Marketing funnel解析 · 優化，品牌旗艦館營運建議，以行銷及數據驅動角度協助進行品牌使用者育成。客戶關係維繫與管理、開發潛在客戶。專案進度控管。(加分項目) B2B顧問式解決方案銷售經驗, SEO等相關Martech知識。或過往曾有數位媒體/CRM/社群/業務/市調研究/網路廣告行銷/代理商等任一相關經驗者尤佳。 歡迎畢業2~5年內或應屆畢業生，對Authentic platform(真實·可信賴的平台)，及美妝產業數據驅動行銷有濃厚興趣者投遞履歷！ 創業經營超過20年的i-TRUE，以網路公司來說似乎不年輕，但放長時間距離來看，它的存在仍只是一個小點。一個為美妝消費者而生Authentic platform(真實·可信賴的平台)，相信以消費者為中心的市場創造，知識經濟所帶來的情報創造與有效媒合，並以驅動產業進步為職志的「永遠的startup」。 誠摯歡迎對美妝產業 Beauty x IT、數據 x 行銷 有熱情者加入我們！

【工作內容】 1.成衣主副料搜尋、採買2.與業務人員交流溝通3.與產區互動4.與供應商交涉

★ 陌生開發潛在客戶，拓展市場，以達成業績目標 ★ 定期拜訪訂閱客戶，以維繫穩定客戶關係 ★ 負責國內業務接洽及訂單處理 ★ 負責產品報價及產品展示，並處理帳款回收相關事宜 ★ 提供售後服務，處理客戶端之問題，給予完善之處理 ★ 察覺客戶交易異常狀況，並負責客訴問題之處理 ★ 預估業績目標及業績目標之達成

【工作內容】 1.訂單流程進度掌控 2.與產區、主副料採購互動 3.與客戶交流溝通 4.彈性配合出差(2-3周)

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.We're looking for an aggressive, high-energy, and result-driven customer success manager, who enjoys challenges and growth in a fast-moving environment. As a customer success manager, you will work closely with restaurant partners, the customer support team, and revenue ops, product, sales, marketing, and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients.If this sounds like you – read on!

1.負責拜訪台南、高雄之客戶，維護客戶關係2.主動處理客訴，並提出解決方案。3.定期彙報工作，並完成業務報表。4.蒐集市場資訊與競品動態，擬定應對策略。5.協調內外部資源，處理日常業務相關事務。【知識/技能】1. 具備房地產相關知識2. 具備網路廣告基本知識3. 具備基礎業務技巧(理解、分析、溝通、相關之能力)4. 需自備汽車並領有汽車駕照或其他交通工具年資滿一年年終全薪一個月｜未滿一年按比例計算｜每季發放業績獎金(以上視營運狀況，業績達標狀況發放)

【工作內容】 1.採購PO開立及收料2.主料TNA及進度追蹤3.對內溝通協調, 對外與布廠、工廠溝通協調4.主料異常處理

About inline inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend inline for the next thousand partners at a rapid pace. The Role At Inline, the Manager of Enterprise Customer Success Team plays a critical role in driving strategic account and enterprise customer success management. This position ensures that the team establishes long-term, deep partnerships with large enterprise clients to enhance customer satisfaction, improve retention rates, and drive sustainable business growth. Beyond leading the strategic direction for enterprise customer success and aligning it with business objectives, this role also integrates customers’ long-term development with Inline’s business expansion to create mutually beneficial outcomes. To succeed at Inline, you must possess exceptional strategic planning skills, sales adaptability, industry knowledge, market trend awareness, and strong communication and decision-making abilities with both internal and external stakeholders. You should be able to demonstrate strong leadership in a fast-paced, evolving environment. This role requires close collaboration with multiple departments, including Sales, Account Operations, Product, Engineering, Marketing, Revenue, and Finance, ensuring that enterprise customer needs are effectively communicated internally. Additionally, the role is responsible for managing expectations and requirements between customers and internal teams, coordinating resources, and delivering the best possible solutions.