Cake Job Search

COMPANY PROFILEExecutive recruitment specialist company – Cake Consulting is recruiting on behalf of our valued client — a global leader in materials science and manufacturing, specializing in innovative labeling, packaging, and functional materials solutions.We are seeking a Chinese-speaking Key Account Manager to drive growth and strengthen relationships with key customers across the region. The role focuses on both business development and strategic account management, ensuring the achievement of revenue and profitability targets through strong commercial acumen and customer-centric execution.You will work cross-functionally with regional and technical teams to deliver value-added solutions that meet customer needs and support long-term business success.Reporting to: SEA Regional Manager KEY RESPONSIBILITIESBusiness Growth: Manage and expand existing accounts while developing new business opportunities to achieve sales and profit targets.Customer Engagement: Build trusted partnerships with key decision-makers at all levels within customer organizations.Sales Strategy Execution: Promote the company’s portfolio effectively through consultative selling, solution-oriented approaches, and value-based discussions.Cross-Functional Collaboration: Coordinate closely with Quality Assurance and Technical Support teams to address customer issues promptly and effectively.Market Intelligence: Track competitor activities, pricing movements, and market trends to identify potential growth areas.Reporting Forecasting: Deliver accurate and timely reports including sales forecasts, customer performance, market insights, and collection updates.Collections: Ensure timely payment collections and maintain healthy account receivables.

About Dialectica Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions. Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world. Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace. We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making. For more information, visit dialecticanet.io[Apply to us via -https://apply.workable.com/j/F652CF8F78 About the Client Service Team The Client Service Team is the revenue epicenter of our business. A career in the Client Service Team at Dialectica is more than just a job; it’s an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to becoming a Manager in 2 years and a Vice President in 5 years. About the Role As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East. You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management prioritization, negotiation, and professional communication skills. Your key responsibilities will include: Analyzing client project briefs to pinpoint their knowledge gaps and performing thorough research on the industry and company to discover the most suitable experts;Engaging in outreach through phone calls, LinkedIn, and emails to connect with potential experts;Carefully evaluating experts for their relevance and appropriateness to meet client requirements with a strong focus on quality. Benefits Competitive compensation schemes including a monthly attractive performance bonus;Private medical insurance and competitive savings plan;Sponsored health and wellbeing and team bonding activities;The opportunity to gain transferable skills including research, sales, negotiation, business acumen, professional communication, time and project management;Be part of a creative, entrepreneurial and fast-paced workplace guided by the values of transparency, diversity, quality, teamwork, ownership, and constant improvement; The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program;Work in a collaborative, a dynamic blend of diverse backgrounds hub in the heart of Ho Chi Minh City.

Key Account Management:Manage a portfolio of major restaurant partners, focusing on building and maintaining strong, long-term relationships.Ensure key accounts receive exceptional support and assistance with promotional programs.Address operational issues and provide solutions to enhance partner satisfaction.Work with merchants to develop promotional programs that align with their performance growth objectives on beFood.Merchant Performance Growth:Oversee the performance of medium and small merchants, implementing strategies to drive growth and profitability.Provide tailored support, including customized reporting, marketing assistance, product integration, and more.Operational Management:Handle and resolve operational issues that arise with key accounts and merchants.Collaborate with the operations team to ensure smooth and efficient service delivery.Relationship Building:Foster strong relationships with key accounts to secure their support for promotional programs and initiatives.Act as the main point of contact for addressing any issues or concerns that partners may have.Data Analysis & Insights:Conduct in-depth data analysis using tools such as Salesforce CRM to gather insights on your portfolio and business pipeline.Develop and implement account-specific growth strategies based on data-driven insights.Contribute to the overall growth strategy to position beFood as a market leader. Day-to-Day Activities: Work closely with the Business Development Manager to align with the company‘s business development strategy.Evaluate strategic and partnership opportunities through quantitative and qualitative analyses.Analyze data to develop initiatives that increase revenue and profitability for your portfolio.Drive growth for key accounts, measured by deliveries and Gross Merchandise Volume (GMV).Engage continuously with merchants to understand and address their needs, feedback, and concerns.Promote operational excellence by collaborating with merchants and operations teams.Work closely with other function teams to ensure seamless merchant operations.Monitor and enhance the performance of your accounts, providing support and motivation.Offer training, coaching, and support to merchants to boost their productivity and develop skills.

🌱 About VCO BU Recruitment VCO GROUP is a pioneer in Vietnam in providing modern recruitment solutions designed to help companies attract and select young talent. In 2025, VCO was honored to receive the “Innovative Company of the Year” Award. BU Recruitment is the core business unit within the VCO ecosystem, offering full-service solutions in recruitment marketing, candidate screening, and applicant tracking through our in-house ATS (Applicant Tracking System). We are now expanding from enterprise-level custom projects to a SaaS model targeting the SME segment across Vietnam. 🌱 A Message from VCO VCO is scaling up rapidly in the midst of an uncertain economic climate. We don’t take the easy route—we build systems that are structured, scalable, and long-term. That’s why many roles at VCO may differ from traditional job scopes: not just “doing tasks,” but helping build an entirely new approach to selling HR software solutions. If you're ambitious, curious, and not afraid to tackle complex problems, this will not just be a job—but a professional growth journey with the VCO team. 🌱 Job Description You will work directly with the CEO to design and implement the entire sales system for VCO’s ATS product, with key responsibilities including: Developing and managing sales channels: direct, indirect, affiliate, partnership, and agency Designing and running the end-to-end funnel: lead generation → demo → upsell → customer success, leveraging existing systems from the project-based model Building a tracking system for affiliate sales and creating a transparent commission structure Working with the B2B marketing team to align the MQL → SQL process Collaborating closely with the product team to provide feedback on features tailored to SME needs Gradually building the SaaS sales team once the system proves stable and scalable As the system matures, you will be groomed to lead and manage the sales team, taking responsibility for onboarding, assigning tasks, and building collaboration processes. This is the foundation for your future role as Sales Team Lead for the SME market and key distribution channels. 🧠 Key Work Principles Operational Excellence: Build a stable, trackable sales system that can scale Agile Delivery: Prioritize fast testing – fast closing – fast learning Result Oriented: Focus on revenue and customer acquisition Continuous Innovation: Find smarter, simpler ways to demo and close deals Customer Delight: Create a buyer experience that is clear, accessible, and trustworthy Sustainable Partnership: Build long-term affiliate and partner systems that scale with trust

-Tiếp nhận điện thoại, xử lí thông tin các cuộc gọi đến bộ phận kinh doanh, khách hàng. -Chăm sóc khách hàng đang hiện hữu -Hỗ trợ công việc hành chính khác theo sự phân công của cấp trên. -Xây dựng và phát triển đội ngũ cấp quản lý chất lượng -Hỗ trợ và đào tạo lực lượng nhân viên chất lượng cao. -Thực hiện công tác theo dõi, thống kê báo cáo tổng hợp thông tin khách hàng -Ghi nhận thông tin Khách hàng tiềm năng trên hệ thống, theo dõi, cập nhật tiến độ tư vấn và chăm sóc khách hàng cho Quản lý trực tiếp -Cập nhật các thông tin mới về sản phẩm, quy trình, chương trình Thi đua, khuyến mại để phối hợp với nhân viên các cấp để cùng phục vụ Khách hàng.

Làm việc trực tiếp và xử lý các thông tin với Khách Hàng;Thương thảo hợp đồng với khách hàng và nhà cung cấp;Tìm kiếm các cơ hội kinh doanh mới trên thị trường trong nước và Quốc tế để tăng doanh số;Chịu trách nhiệm điều phối và thu hồi công nợ với khách hàng Phối hợp với Leader team dự án về chất lượng, deadline với khách hàng;Nhận đề bài từ khách hàng và trao đổi trực tiếp với Leader của team dự án ;Phối hợp với đội ngũ Sales - Marketing để xác định và phát triển các cơ hội kinh doanh trong khu vực.