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Engaging customer to explain technical detail of product offeringGather and clarify technical requirements and issues.Perform hardware and software installation, configuration, and maintenance of on-premise AI systemsDiagnose and troubleshoot hardware, software, and network issues with assistance of EngineerDocument all technical issues, resolutions, and client interactions in detail.Maintain an up-to-date knowledge base of hardware configuration, software application and AI application

Manage and grow relationships with resellers, ensuring they have the tools and support needed to succeed.Onboard new resellers and provide training on product offerings, sales strategies, and commission structures.Monitor reseller performance, analyze sales data, and implement strategies to increase engagement.Identify new partnership opportunities to expand the reseller network.Act as the main point of contact for resellers, addressing inquiries and resolving issues.Collaborate with sales, marketing, and support teams to optimize the reseller program.Track performance metrics and provide reports on reseller growth, revenue, and market trends.Stay updated on industry developments to enhance reseller success and program competitiveness.