As a manager of Customer Demand Analysts, you will develop and lead a team responsible for customer demand forecasting and analysis at Micron’s key accounts primarily in the 0-18 month horizon. Your team will apply their relationships directly with our customers and the field sales team to provide a deep understanding of requirements and trends that will help to optimize manufacturing capacity, supply, and our revenue plans. The ability for your team to transform data into insights about the customer, and use those insights to improve our strategy, will be a key result. Your team is expected to build rapport with our customers while providing an exceptional customer experience. You will establish key deliverables and metrics to improve your team’s effectiveness. You will collaborate with cross functional and cross regional teams to proactively highlight trends and concerns at the macro level related to Micron’s business and provide recommendations and solutions. You and your team will identify and drive efficiency efforts as well as process improvements and optimization on behalf of Sales. Your team will be dynamic and vital and have a tangible impact on Micron results.
Key Responsibilities:
Monitor and highlight weekly forecast changes and their underlying causes within the region and across segments to better align supply, enhance plan accuracy, and optimize Micron's operations.
Facilitate a strategic process by leveraging customer relationships to address demand requirements, inventory concerns, and product transitions at the account, regional, and segment levels.
Build and maintain strong rapport with the regional Sales team. Share tool enhancements and best practices among accounts, both with and without CDA support, and stay attuned to concerns and assistance needed to advocate for updates and enhancements that improve forecast accuracy.
Implement standard templates to ensure efficient and clear communication.
Drive adherence to and enhancement of Micron’s customer demand forecast process.
Identify opportunities for process improvement, efficiency, and automation.
Foster professional development within your team, focusing on analytics, business acumen, and presentation skills.
Manage and balance account and workload responsibilities across the team.
Demonstrate persistence in investigating issues, identifying root causes, implementing corrective actions, and ensuring resolution within our Sales tools and processes.
Advocate for, mentor and coach your team.
Exemplify Micron’s core values of People, Innovation, Tenacity, Collaboration, and Customer Focus.
8 years of experience required