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Successful candidates may be required to obtain or currently possess CAT2A security clearance during their employment. Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience with cloud native architecture in a customer-facing or support role. Experience in deployment planning, orchestration, or change management, programming languages, debugging, or systems design. Experience engaging with, and presenting to, technical stakeholders and executive leaders. Preferred qualifications: Experience promoting technical solutions in one or more of the following areas: infrastructure modernization, application modernization, data management, data analytics, AI, networking, migrations or security. Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment. Experience working with product and capacity teams to resolve technical and capacity blockers. Experience with Google Cloud products and differentiation from competition. Experience in developing and deploying solutions in a fluid, digital-native environment. About the jobThe Google Cloud Platform (GCP) team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security and reliability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes using technology to connect with customers, employees and partners.As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will partner with a cross-functional team at Google, to drive initial and ongoing business growth for our customers, providing technical advisory, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and orchestrate a structured, deployment plan across customer, professional services, and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training). Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment. Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible. Maintain awareness of progress against the delivery plan, providing support to customers or partners during ramp, delivery, migration, or implementation phases. Identify expansion opportunities for new workloads within the account during project execution. Drive the product usage to help customers realize value on an ongoing basis and secure future agreement renewals. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

For Singapore applicants:Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.For Thailand applicants:Google will be prioritizing applicants who have valid working rights in Thailand and do not require Google’s sponsorship of a visa.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Singapore; Bangkok, Thailand.Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience with presenting to technical stakeholders or executive leaders. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Preferred qualifications: Experience with promoting technical solutions in Cloud Artificial Intelligence (AI). Experience with managing the business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience with security concepts (e.g., encryption, identity management, access control, attack vectors). Experience with migrating applications and services to cloud platforms. Experience with building technical strategies to uncover new workloads with customers. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will partner with business teams to differentiate Google Cloud Platform (GCP) to the customers and serve as the customer’s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics, etc. You will blend business expertise, market knowledge and direct technical engagement to show the value of GCP portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participating in planning and supporting business goals. Combine business, programming, and solutions architecture expertise to show the value of Google Cloud Platform across the portfolio through demos, pilots and workshops. Architect cross-pillar solutions, drive technical wins, and define delivery plans for customers, continue to lead the technical engagement in the solution phase. Facilitate the post-business transition by supporting pricing activities and transitioning the delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience engaging with, or presenting to, technical stakeholders or executive leaders. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Preferred qualifications: Experience promoting technical solutions in Cloud AI. Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience with security concepts (e.g., encryption, identity management, access control, attack vectors). Experience building technical strategies to uncover new workloads with customers. Experience migrating applications and services to cloud platforms. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Platform Customer Engineer, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to our customers and serve as the customer’s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend business expertise, market knowledge and direct technical engagement to prove the value of GCP portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participating in planning and supporting business goals. Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots and workshops. Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Experience engaging with, or presenting to, technical stakeholders or executive leaders. Preferred qualifications: Experience promoting technical solutions in cloud AI. Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience building technical strategies to uncover new workloads with customers. Experience migrating applications and services to cloud platforms. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Platform Customer Engineer, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to our customers and serve as the customer’s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend business expertise, market knowledge and direct technical engagement to prove the value of GCP portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participating in planning and supporting business goals. Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots, and workshops. Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration, or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience engaging with, or presenting to, technical stakeholders or executive leaders. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Preferred qualifications: Experience selling technical solutions in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, cloud AI, networking, migrations, security. Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience building long-term technical strategies to uncover new workloads with customers. Experience migrating applications and services to cloud platforms. Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen testing). About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will partner with sales teams to differentiate GCP to our customers and serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win, define the delivery and consumption plans while using your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions.You will focus on identifying, pursuing, and winning new business workloads and driving penetration within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics, and more. You will blend sales expertise, market knowledge, and direct technical engagement to prove the value of the GCP portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participating in planning and supporting targeted business motions. Combine business, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots, and in-depth workshops. Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration, or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Experience engaging with, or presenting to, technical stakeholders or executive leaders. Ability to communicate in English and Thai or Bahasa Indoneisa fluently to support client relationship management in this region. Preferred qualifications: Experience selling technical solutions in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, cloud AI, networking, migrations, security. Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience building long-term technical strategies to uncover new workloads with customers. Experience migrating applications and services to cloud platforms. Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen testing). About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to our customers and serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proof-of-concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win, define the delivery and consumption plans while using your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics, and more. You will blend sales expertise, market knowledge, and direct technical engagement to prove the value of the GCP portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participate in planning and supporting business motions. Combine business, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots, and in-depth workshops. Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration, or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree in Business Administration, Economics or Computer Science or equivalent practical experience. 12 years of experience in enterprise technology/cloud business, management consulting, or partner management with business development and strategy. Experience leading agreements, requiring cross-functional coordination and C-suite management. Preferred qualifications: Experience in business development, consulting or business in the technology industry, promoting Platform-as-a-Service (PaaS) or Infrastructure-as-a-Service (IaaS). Experience in operating in a changing work environment with excellent communications skills. Experience in working across multiple organizations to motivate initiatives to resolution. Knowledge of Google Cloud Platform (GCP) AI infrastructure agreement cycles. About the jobIn this role, you will drive accelerated business growth for Google Cloud through Tensor Processing Unit (TPU) or Graphics Processing Unit (GPU) partnerships and customer engagements across the Google Cloud Platform (GCP) Go-To-Market (GTM) segments and verticals. Your leadership role will require collaboration with AI Infrastructure tech specialists and field business, capacity, product, engineering, and finance teams to develop and grow AI Infrastructure TPU/GPU partnerships and operate at the C-level internally and externally.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Drive and grow the AI Infra business for Google Cloud through new, expanded, or accelerated TPU/GPU partnerships and customer engagements across Google Cloud Platform's (GCP’s) GTM segments. Drive GTM and business initiatives to accelerate growth for Google Cloud TPU/GPU business. Develop and implement regional or industry-specific GTM strategies jointly with the AI Infrastructure team in cross-functional collaboration. Build trusted relationships with the C-suite of GCP’s AI Infrastructure customers, collaborate on the direction, and serve as a business partner. Serve as thought leader and advisor to Google Cloud’s executive management and represent Google Cloud externally in industry, customer, and partner events. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences and web technologies (HTTP, HTML, DNS, TCP, etc.). Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Ability to communicate in English and Mandarin to support client relationship management in this region. Preferred qualifications: Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience developing developer tools (e.g., automation, testing, debugging). Experience with one or more of the following solutions: System virtualization, on-premise or hybrid cloud computing. Experience with cloud computing and debugging the workload issues across multi-node environments. Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. About the jobThe High Touch Support team’s focus on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP).In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide service to the customers, aiming to anticipate their needs, enhance product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as consultant and subject-matter-expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences, and with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.). Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Ability to communicate in English and Mandarin fluently to support client relationship management in this region. Preferred qualifications: Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience developing developer tools (e.g., automation, testing, debugging). Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments. Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. Experience with one or more of the following solutions: system virtualization, on-premise or hybrid cloud computing. About the jobThe High Touch Support team focuses on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience creating content for technical audiences and web technologies (HTTP, HTML, DNS, TCP, etc.). Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Ability to communicate in English and Mandarin to support client relationship management in this region. Preferred qualifications: Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience developing developer tools (e.g., automation, testing, debugging). Experience with one or more of the following solutions: System virtualization, on-premise or hybrid cloud computing. Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments. Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. About the jobThe High Touch Support team’s focus on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.