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Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Experience engaging with, or presenting to, technical stakeholders or executive leaders. Preferred qualifications: Experience promoting technical solutions in cloud AI. Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience building technical strategies to uncover new workloads with customers. Experience migrating applications and services to cloud platforms. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Platform Customer Engineer, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to our customers and serve as the customer’s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend business expertise, market knowledge and direct technical engagement to prove the value of GCP portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participating in planning and supporting business goals. Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots, and workshops. Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration, or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in developing and deploying models using deep learning frameworks (e.g., TensorFlow, PyTorch, or JAX) specifically on TPU hardware. Experience in networking principles, including collective communication, inter-chip interconnects, and distributed AI training. Preferred qualifications: Experience with lower-level performance tools and techniques (e.g., custom kernel development, XLA compiler familiarity) relevant to optimizing code for Google's TPU chips. Experience with leveraging AI hardware and software stacks and platforms to bring up and deploy AI compute clusters. Knowledge of AI accelerator hardware (e.g., specific GPU generations) to effectively articulate the architectural differentiation and value proposition of cloud TPUs. Knowledge of the AI infrastructure market, including main technology providers, differentiators, and trends. About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Customer Engineer, you will understand the needs of our customers and help shape the future using AI technology. You will work with Google Cloud Platform's (GCP) technology and complete AI stack, and position the same to our customers in all verticals.In this role, you will support Google Cloud Sales teams to deploy AI/ML accelerators (e.g., TPU/GPU) at AI innovators, large enterprises, and early-stage AI startups. You will help customers innovate faster with solutions using Google Cloud’s flexible and open AI infrastructure.You will work with Google customers on AI Infrastructure server and networking deployments. You will guide customer discussions on network topologies and compute/storage, and support bring-up of the server, network, cluster, or cooling deployments as it will include visits to the customer data center during the bring up phase.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Design and implement complex, multi-host AI training and inferencing solutions on Google Cloud TPUs, focusing on scalability and performance tuning. Conduct in-depth performance profiling and optimization of customer models and data pipelines specifically for the TPU architecture, identifying and resolving bottlenecks. Advise customers on best practices for integrating their ML operations workflows with the Google Cloud AI platform ecosystem for seamless TPU utilization. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 12 years of experience in software sales roles. Experience promoting databases solutions or data management software. Experience in planning, pitching, and executing a territory business. Experience working with C-level executives and cross-functionally across all levels of management. Preferred qualifications: Experience with databases technologies and products (e.g., PostgreSQL, MySQL, Oracle, MongoDB, HA, security, etc.) and deployment options in the cloud. Experience working with internal/external teams, including account teams, technical leads, procurement, and legal, to inventory existing software estate, build cases for transformation with implementation plans, and close agreements. Experience supporting executive relationships, and developing new territories/accounts, while ensuring customer success, adoption and expansion. Experience carrying and exceeding business goals in a sales role. Experience working in an overlay sales role. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Database Sales Specialist, you will help us grow our operational database business by building and expanding relationships with new and existing customers. You will work with customers to deliver business, demonstrate product functionality and provide a comprehensive overview of business use cases. You will lead day-to-day relationships with cross-functional team members, serving as a solution lead within the sales organization. You will lead go-to-market strategies, sales plays, run campaigns, and execute on the opportunities created.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Make databases a leading conversation in sales discussions/account strategy, develop country and segment specific plans for GCP database services, and work with sub-region leadership team to define databases pen and ramp strategies. Build relationships with customers as a trusted advisor to understand their business drivers/technology footprint, identify appropriate Google databases solution use cases, manage complex business cycles and influence long-term strategic direction. Deliver against quota and achieve strategic business and growth goals while forecasting and reporting territory’s business. Work with account and cross-functional teams (e.g., sales representatives and sales managers, customer engineering, marketing, customer success) to develop go-to-market strategies, generate and progress pipeline, understand the customers, and provide excellent prospect and customer experience. Collaborate with partner team to activate database-specific partners, ensuring sales teams and customers have access to partners. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions or design patterns. Experience creating content for technical audiences and experience with web technologies (e.g., HTTP, HTML, DNS, TCP, etc.). Ability to participate in on-call rotation, including non-standard working hours, nights, weekends and holidays. Ability to communicate in English and Mandarin to support client relationship management in this region. Preferred qualifications: Experience working with public cloud services and infrastructure (e.g., Google Cloud Platform). Experience developing developer tools (e.g., automation, testing, debugging). Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level. Experience in crisis response or escalation management across multiple teams, with ability to influence momentum of incident response for critical customer issues. Knowledge of networking fundamentals (e.g., Load Balancing, Cloud Storage, Peering, TCP\IP, etc.). Knowledge of Linux or Unix systems at a system/network administrator level. About the jobThe Google Cloud Platform (GCP) team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, businesses, educational institutions and government agencies, see the benefits of our technology come to life. In this role, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. You will be a part of a global team that provides 24/7 support to help customers seamlessly make the switch to Google Cloud. You will provide a high-touch, dedicated service to our most critical customers with environments, aiming to anticipate their needs, optimize product performance, and enable customer success across complex environments.The High Touch Support team’s focus on proactive solutions and deep customer-centric supportability helps avoid issues, build stronger customer trust, enable customers' continuous growth and long term success on GCP. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns. Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as consultant and SME for internal stakeholders in engineering, business, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, and find ways to improve the product and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical issues, and travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Experience creating content for technical audiences and experience with web technologies (HTTP, HTML, DNS, TCP, etc.). Ability to work non-standard hours and differing work rotations/shifts. Ability to communicate in English and Mandarin to support client relationship management in this region. Preferred qualifications: Experience with SQL/NoSQL database, open source software communities, Cloud networking solutions, or distributed computing technology (serverless, storage). Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling. Experience working with any public cloud services and infrastructure. Experience developing developer tools (e.g., automation, testing, debugging). Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. About the job The High Touch Support team’s focus on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis. Act as consultant and subject-matter-expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development. Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, design patterns, or best practices. Experience creating content for technical audiences and experience with web technologies (HTTP, HTML, DNS, TCP, etc.). Ability to participate in on-call rotation, including non-standard working hours, nights, weekends and holidays. Ability to communicate in English and Mandarin to support client relationship management in this region. Preferred qualifications: Experience with SQL/NoSQL database, open source software communities, Cloud networking solutions, or distributed computing technology (serverless, storage). Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling. Experience working with any public cloud services and infrastructure. Experience developing developer tools (e.g., automation, testing, debugging). Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. About the job The High Touch Support team’s focus on solutions and customer-centric supportability and helps to avoid issues, build customer trust, and enable customer's growth and success on Google Cloud Platform (GCP). In this role, you will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will provide a dedicated service to the customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers with debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness and availability. Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis. Act as consultant and subject-matter-expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production. Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities as needed. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree in a business or technical field, or equivalent practical experience. 6 years of experience as a technical sales engineer in a cloud computing environment or a customer-facing role working in a professional services or systems engineering team. Experience with SAP technologies, architecture, and infrastructure needs. Ability to communicate in English fluently to support client relationship management. Preferred qualifications: Master's degree in Computer Science or other technical field. Experience in aspects of cloud computing across enterprise technology and open source, including compute, storage, data analytics, and machine learning. Experience in, and understanding of, data and information management as it relates to big data trends and issues within businesses. Understanding of SAP cloud offerings such as RISE/PCE, SAP BTP and SAP SaaS products. Ability to learn quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space. About the jobWhen leading companies choose Google Cloud it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. In this role, you will work with the Sales teams to introduce Google Cloud to our customers. You will help prospective customers and partners understand the power of Google Cloud, explain technical features and problem-solve any potential roadblocks with a specific focus on SAP workloads running on Google Cloud Platform. As a Customer Engineer specialized in SAP, you'll contribute experience and thought leadership to support the Google Cloud sales teams, and drive direction, mission, and strategy around SAP solutions. You'll meet with customers to facilitate business transformation, map success patterns, and publish assets to scale your knowledge and support further customer successes. In this role, you'll identify and parse industry trends that focus on SAP to recommend, plan for, and address core market opportunities with new solutions and use cases for positioning to customers. Finally, you will enable the sales team and counsel partners on the best way to position SAP on Google Cloud solutions, explain technical features, and problem-solve potential roadblocks on Google Cloud.Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers developers see the benefits of our technology come to life.Responsibilities Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop the strategy to resolve technical blockers. Own the technical relationship with Google’s customers, managing product and solution briefings, proof-of-concept work, and the coordination of any additional technical resources, including product management, engineering, and more. Contribute to the technical evaluation process with Google’s customers for SAP technical business cycles, managing product/solution briefings, proof-of-concept work, and the coordination of technical resources. Recommend, demonstrate, and prototype SAP on Google Cloud Platform solutions in customer environments, using best practices for SAP on Google Cloud. Assist the SAP Go-to-Market (GTM) team with regional delivery of field-enablement for SAP on Google Cloud Platform solutions. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience with quota-carrying cloud or software sales, or account management at a business-to-business (B2B) software company. Experience selling cloud computing technologies, databases, or application software to startups or digital native organizations. Experience growing customer accounts and acquiring new business to increase consumption business. Preferred qualifications: Experience working with, and leading, cross-functional internal teams (e.g., Business Development, Customer Engineers, Partner Sales) and external partners in complex implementation projects and negotiations. Experience with complex commercial and legal negotiations, working with Procurement, Legal, and Business teams in enterprise organizations. Experience working with Customer Engineers and customers' technical leads to inventory existing software estate, define migration plans, and build business cases for migrations. Experience cultivating and maintaining C-level relationships to build strong partnerships and sell cloud solutions, with the ability to influence at the executive level. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Build and deepen executive relationships with early stage startup customers to influence their long-term technology and business decisions. Add value as a trusted advisor. Drive intent-based outbound strategies/inbound playbooks at scale and map key stakeholders to break into priority startup accounts. Execute discovery to uncover business needs, navigate buying centers, and qualify cloud readiness. Fuel pipeline reviews with data-driven outbound/ inbound updates, account intelligence, and market signals. Drive business development, forecast accurately, and achieve goals by leading customers through the entire business cycle. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers needs, triaging technical issues, or software development. Experience creating content for technical audiences, and in web technologies (e.g., HTTP, HTML, DNS, TCP, etc.). Experience writing, reading, and debugging code in Java, C, C++, Python, or Go, including working with distributed systems, solutions, or design patterns. Ability to participate in on-call rotation, including non-standard working hours, nights, weekends and holidays. Ability to communicate in English and Mandarin fluently to support client relationship management in this region. Preferred qualifications: Experience with exploratory kernel debugging and performance analysis of containerized systems. Experience debugging workload issues across multi-node environments. Experience working with one or more public cloud services and infrastructure (e.g., Google Cloud Platform). Experience developing developer tools (e.g., automation, testing, debugging). Experience in computer networking (e.g., TCP/IP, routing, load balancing, etc.). Experience in crisis response or escalation management across multiple teams, with the ability to influence momentum of incident response for critical customer issues. About the jobIn this role, you will be part of a global team that provides support to help customers and make the switch to Google Cloud. You will provide a dedicated service to customers, aiming to anticipate their needs, optimize product performance, and enable customer success. You will troubleshoot technical problems for customers through debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes, and documentation.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and manage technical escalations, including platform outages, technical issues, and executive concerns. Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. Act as consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product and drive production. Travel up to 15% in-region for meetings and onsite delivery activities. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a technical cybersecurity role with 7 years of experience with cloud security architecture or implementation. 5 years of experience as a pre-sales manager or technical customer-facing people manager within a cloud engineering or sales engineering team. Experience with delivering technical conversations, demos, prototyping, or workshops to C-suite executives. Preferred qualifications: Experience managing a team through pre-sales processes and career development (e.g., account mapping, quota setting, performance management, managing sensitive information). Experience engaging with, and presenting to, technical stakeholders/executive leaders (e.g., delivering engaging messages by audience, asking strategic questions, leading conversations that drive accelerated value realization and business opportunity). Experience in cybersecurity matters (e.g., threat detection, malware intelligence, cloud security posture management, Identity and Access Management systems). Experience driving delivery and consumption plans for cross-pillar cloud solutions. Ability to travel up to 50% of the time. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you lead Security CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a culture of technical ownership and understand the mechanics of architecture, delivery, and consumption across the Google Cloud portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Lead and empower an organization of GCS CE Managers and specialized CEs, cultivating a high-performance culture focused on continuous skill development and strategic pre-sales execution. Under your leadership, this team will help enterprise customers modernize their security programs and achieve transformational business outcomes. Partner closely with APAC business leadership, you will architect technical go-to-market strategies, lead complex opportunity reviews for multi-million dollar engagements, and drive cross-functional alignment to eliminate technical barriers. Act as a premier technical executive in the region. By engaging directly with enterprise CISOs and CIOs, you will advocate for the differentiated value of the GCS portfolio and accelerate customer time-to-value. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.