Cake Job Search

請透過此連結投遞履歷：https://grnh.se/162mat0v3us【 About the company 】 Tomofun 是一間國際化的寵物科技新創公司，我們熱愛毛孩和科技，致力於帶給全世界寵物飼主源源不絕的歡樂與創新！ 在全球寵物科技業中，Tomofun 是第一家實踐 AIoT 於產品-Furbo 狗狗攝影機的台灣新創。Furbo結合AI、深度學習及雲端大數據，能辨識並分析狗狗行為，讓狗爸媽即使不在家也能隨時隨地瞭解寵物狀態、與寵物互動。2016 年 Furbo 甫進入市場，至今全球已有數十萬使用者、遍布 133 國，位居歐美亞 15 國 Amazon 寵物類別銷售冠軍。2019 年推出「Furbo狗保姆」訂閱制 AI 服務，是已經成功落地的 AI 產品，讓主人隨時知道狗狗動態、目前已成功拯救數百隻狗狗於危險之中！ 立足台灣的 Tomofun，至今每年都有超過 200% 的驚人成長！延攬多國菁英，組織扁平、資訊透明的環境，讓每位Tomofuner都是產品的重要推手。想加入 AIoT 智慧時代、不畏挑戰、夢想用能力改變世界的你，Tomofun 是屬於你的舞台！ 【 What you'll do 】 辦公室會議系統持續優化、個人電腦、行動裝置、作業系統與週邊資訊設備等軟硬體的安裝與故障排除 負責辦公室有線以及無限網路環境的維護及問題處理( e.g. 整體網路架構之維護管理與監控、流量控制、安全規劃及問題協調追蹤與排除) 使用者帳號之管理，包含內部系統、服務(如：email、第三方工具)相關的帳號及特權帳號管理 紀錄、追蹤並提供報表管理 IT Helpdesk 相關需求及問題 ・提供第一線的技術支援，並與第二線的技術支援同事合作進行相關的問題排除 評估新技術與工具的導入 ・IT Support 業務相關的 SOP 撰寫 【 Who you are 】 具備 IT Intern 經驗尤佳 善於溝通及解決使用者的回饋及需求 喜歡研究新技術來優化辦公室 IT 環境 擁有無線網路設備架構及管理經驗佳 【 Perks 】 能於台灣總部與國際化團隊合作，發揮影響力讓世界都看見！ 和對科技創新充滿熱情的各領域好手一同合作，相處融洽，彼此腦力激盪，創意無限，一起為毛孩家庭努力！ 任何人都能自由發表自己的想法，享有充滿信任及資訊透明的扁平化組織。 每一季舉辦 all-hands meetings，讓全公司成員都能得到關於公司目標、決策的最新資訊，並且開放大家互相交流給予回饋或提問。 在Tomofun每天都可以帶你的寵物來上班，讓你們時時刻刻都在一起，毛小孩們永遠不寂寞。 Tomofun長久以來專注社會公益議題，公司不定期有志工日和服務計畫，歡迎在工作之餘，也可以與我們一同讓世界更好。 各種豐富的社團活動，與志同道合的Tomofuners一起培養多元興趣、促進彼此交流。 永遠都滿到不行的零食櫃，冰箱飲料、點心無限量供應！ 舒適又具創意的工作環境，像家一樣溫馨自在。 每兩週皆有下午茶日與每月慶生會，各種台北知名下午茶甜點免排隊送到你桌上！ 【 Benefits 】 彈性休假制度，認真工作也要用力玩樂！ 彈性上下班制度，你可以依照自己的作息彈性調配，每週可以申請居家辦公 (WFH) 一天。 每年正職員工皆享有年度健康檢查，不只照顧你的頭腦也照顧你的身體。 年度寵物健檢補助，我們和你一樣在意毛孩的健康！ 每週毛孩美容服務，讓你不再擔心沒空帶寶貝洗香香～ 正職員工贈送兩台 Furbo 寵物攝影機！ 每位員工都是Tomofun的珍貴資產，各個面向的內部工作坊及外部訓練補助，讓你在各階段都能與我們一同成長。

【關於此計畫 About the Project】 Cake 獲政府機關委託，執行一項國家級的國際人才生態系推廣計畫。這是一個指標性的專案，旨在打造對國際人才更友善的職涯環境。我們正在尋找一位細心、具備邏輯思考能力的專案經理加入我們。 職位類型 (Job Type)： 約聘 / 專案特約 (Contractor)註：因需配合政府駐點要求，以能全職 (Full-time) 配合者尤佳。合約期間 (Contract Period)： 2026 年 3 月 1 日 至 2026 年 12 月 31 日工作地點 (Location)： 客戶端辦公室 (台北市區，駐點為主) / Cake 辦公室 (混合辦公) 【職位總結 Role Summary】 您將擔任 Cake 派駐於政府客戶端的專責代表，是連接 Cake 策略團隊、政府單位與現場營運團隊的重要橋樑。 您的核心任務是建立跨單位的標準服務流程 (SOP)、確保專案行政進度合規，並作為第一線窗口處理諮詢案件的分流與紀錄。此職位適合擅長跨部門溝通、喜愛建立秩序與流程，並對國際人才議題有熱忱的專業人士。 【主要職責 Key Responsibilities】 1. 專案行政與合規報告 (Government Project Reporting Compliance) 文件當責 (Ownership of Deliverables)： 負責撰寫與彙整每月的工作月報、會議議程與會議紀錄，確保所有交付文件符合政府公文要求、格式規範與繳交時程。進度追蹤 (Progress Tracking)： 監控專案內各項關鍵績效指標 (KPI) 進度（如：講座場次、媒合人次等），定期向專案負責人 (Project Lead) 回報狀況，並主動提示決策點與潛在風險。活動紀錄 (Activity Logging)： 代表團隊參與實體或線上活動，負責產出標準化的活動紀要與影像歸檔，作為專案結案之關鍵佐證資料。 2. 營運流程設計與優化 (Service Operations SOP Design) 流程架構師 (SOP Architect)： 設計並執行「國際人才諮詢服務」的標準作業程序 (SOP)，明確定義從第一線諮詢窗口 (Helpdesk) 到 Cake (Recruitment Services) 的案件分流判斷準則與後送機制。跨單位整合 (Stakeholder Integration)： 與外部營運合作夥伴密切協作，整合雙方的系統邏輯與作業流程，消除資訊斷點，解決案件權責不清或漏接的問題。數據管理 (Data Management)： 建立輕量級的案件追蹤資料庫 (Log)，定期產出數據儀表板 (Dashboard)，分析諮詢類型、處理時效與成效，提供優化建議。 3. 駐點溝通與支援 (On-site Communication Support) 核心聯絡人 (Liaison)： 作為 Cake 駐點於客戶辦公室的專責代表，與現場營運團隊保持日常順暢溝通，即時回應並處理突發詢問或協調事項。信箱管理 (Inquiry Handling)： 負責管理計畫官方諮詢信箱，針對國際人才與企業的來信進行初步判斷、回覆或精準分流至對應負責人。活動現場支援 (Event Support)： 支援企業端與人才端講座的現場行政作業（包含報到流程、場控、紀錄），確保活動順利進行，讓講師與顧問團隊能專注於內容交付。 【我們提供】 參與國家級人才戰略計畫的難得機會。與頂尖跨國人才平台 (Cake) 及政府單位深度合作的經驗。彈性與專業的工作環境，能快速累積大型專案營運實力。 Job Information: Job Type: ContractorNote: Full-time availability is preferred due to on-site stationing requirements.Contract Period: March 1, 2026 – December 31, 2026 (9 months)Location: Client Office (Taipei City, Resident) / Cake Office (Hybrid) About the Project: Cake has been commissioned by a government agency to execute a national-level international talent ecosystem promotion project. This is a flagship initiative aimed at building a friendlier career environment for global talents in Taiwan. We are looking for a meticulous and logical Project Manager to join us. Role Summary: You will serve as Cake's dedicated representative stationed at the government client's office, acting as the vital bridge between Cake's strategy team, the government agency, and the on-site operations team. Your core mission is to establish cross-unit Standard Operating Procedures (SOPs), ensure compliance with project administrative progress, and serve as the frontline contact for triaging and logging inquiry cases. This role is ideal for professionals who excel in cross-departmental communication, love establishing order and processes, and are passionate about international talent issues. Key Responsibilities: 1. Government Project Reporting Compliance Ownership of Deliverables: Write and consolidate monthly progress reports, meeting agendas, and meeting minutes, ensuring all deliverables meet government documentation standards, formatting regulations, and submission deadlines. Progress Tracking: Monitor Key Performance Indicators (KPIs) of the project (e.g., number of seminars, matchmaking counts), regularly report status to the Project Lead, and proactively flag decision points and potential risks.Activity Logging: Participate in physical or online events on behalf of the team, producing standardized event summaries and image archiving as key supporting evidence for project closure. 2. Service Operations SOP Design SOP Architect: Design and execute Standard Operating Procedures (SOPs) for "International Talent Inquiry Services," clearly defining triage criteria and escalation mechanisms from the frontline Helpdesk to Cake (Recruitment Services).Stakeholder Integration: Collaborate closely with external operational partners to integrate system logic and workflows, eliminating information gaps and resolving issues of unclear responsibility or dropped cases.Data Management: Build a lightweight case tracking log, regularly produce data dashboards to analyze inquiry types, processing time, and effectiveness, and provide optimization suggestions. 3. On-site Communication Support Liaison: Serve as Cake's dedicated representative stationed at the client's office, maintaining smooth daily communication with the on-site operations team and immediately responding to urgent inquiries or coordination matters.Inquiry Handling: Manage the official project inquiry email, performing initial assessment, replies, or precise triage to the corresponding person in charge for inquiries from international talents and companies.Event Support: Support on-site administrative operations for corporate and talent seminars (including check-in processes, venue control, and recording), ensuring events run smoothly so speakers and consultants can focus on content delivery.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The roleAs a Technology Support Analyst, you are the primary face of technology for our employees in Chennai and across our global offices. You are not a helpdesk worker; you are a trusted advisor within our Employee Experience team. Your mission is to ensure that technology never gets in the way of great work. You will use your technical expertise to bridge the gap between complex digital tools and the people who use them, making sure every interaction feels supportive, personalized, and seamless.Your contributionAct as the first point of contact for help, taking full ownership of requests until the person is back to full productivity.Resolve a wide range of technical challenges independently—whether through chat, video call, or helping someone sitting right next to you.Use your tinkerer mindset to proactively monitor our digital systems and fix potential friction points before employees even notice them.Own our collaboration spaces, ensuring that meeting rooms and video tools are always ready to go for our global teams.Guide employees through our software portal and digital workplace tools, helping them get the most out of our productivity suites.Translate complex technical updates into simple, jargon-free how-to guides that empower our team members.Partner with global IT Engineers on office-wide technology projects and deployments.Our service promiseWe believe technology should be an invisible enabler. This section defines the required mindset shift for our team:We solve, then log: We do not interrogate colleagues for data entry before offering help. The conversation always comes first; the ticket categorization happens in the background.One stop, no dead ends: We own the intake. Even if an issue requires a deep-level specialist, you handle the routing and follow-up. We never say you called the wrong team.Flexibility over script: You are empowered to use your judgment. If a five-minute coaching session prevents a future ticket, that is a valid and highly valued use of your time.Human centric: We treat the person, not just the device. We acknowledge the stress that technical failure causes and provide the assurance needed to get people back on track.Key qualifications and educationWhat you bringA service-first heart. You genuinely enjoy helping people and turning a stressful tech failure into a wow moment.Exceptional communication skills. You can explain a complex cloud concept to a non-technical colleague using simple analogies.A curious, self-taught spirit. Maybe you have a home lab or enjoy testing the latest apps; you are a lifelong learner.A logical, structured approach to troubleshooting. You dont just fix the symptom; you like to understand the why.Helpful experience to haveBackground: 1–2 years of experience in a professional tech support or customer-facing role. We prefer someone who has moved past the entry-level basics.Education: Preferably a B.E./B.Tech in IT or Computer Science, or a BCA/B.Sc from a recognized Chennai institution.Tool kit: Familiarity with modern collaboration tools (Google/Slack/Zoom), software portals, and either macOS or Windows ecosystems.Flexibility: Our team supports a global family. You are comfortable working in a rotating shift environment, including occasional nights or weekends.Working ModeThis is a full-time role based in our Chennai office. To provide a world-class experience to our global colleagues, this position involves working on a rotating shift schedule. #LI-MR2Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.

VUI LÒNG CLICK "ỨNG TUYỂN"/"APPLY NOW" ĐỂ XEM ĐẦY ĐỦ THÔNG TIN TUYỂN DỤNG Job Objective: Assist the IT team in maintaining and enhancing the company’s IT infrastructureEnsure the continuous and efficient operation of IT equipment and systems Main Responsibilities:Request Handling: Receive and respond to user inquiries through multiple channels (ticketing system, email, phone).Ticket Management: Log, evaluate, and classify incoming tickets accurately to ensure proper tracking and resolution.Issue Resolution Escalation: Provide timely responses and solutions. When necessary, escalate issues to senior support levels or coordinate with external service providers to meet service level agreements (SLAs).Onsite Support Services: Perform location-based tasks such as hardware receipt and delivery, installation, and setup to support operational needs.WHAT IS WAITING FOR YOU? Formal training roadmap with opportunities to participate in real projectsDiversity in multinational working environmentEuropean professional working styleCompetitive salary, attractive health care packageLunch bus provided by companyBusiness and production activities in the health and healthcare industry - one of the sustainable development and very ""hot"" industry.

【工作內容】 Windows AD網域架構規劃，建置與管理資訊安全、IPS、弱點掃描、滲透測試伺服器軟硬體(Windows, Linux, Exchange)及網路管理(Router/Switch/WIFI/VPN...等）使用者PC軟硬體維護(Helpdesk)【工作時間】上班時間周一~周五 09:00~18:00，午休12:00~13:30 樂活充電假：每年依任職比例享有1~3日有薪樂活充電假，促進同仁工作及生活均衡 新進人員特休假：到職第1年即可依任職比例享有特休假；第2年給假7天 【公司制度】◆具競爭力的薪酬制度◆- 提供全產業前百分之25(P75)的高薪酬水準- 員工持股信託計劃：另類的財富規劃，協助同仁長期儲蓄- 績效導向的獎金激勵制度- 專案認股/分享計劃◆優質/友善/健康職場◆- 與外部專業機構合作，每年提供免費全身健康檢查及全額團體保險補助- 樂活充電假：每年依任職比例享有1~3日有薪樂活充電假，促進同仁工作及生活均衡- 新進人員特休假：到職第1年即可依任職比例享有特休假；第2年給假7天- 自在員工旅遊：每年5天國內外旅遊補助，10人成團快意遨遊- 友善工作環境：員工協助方案(EAPs) 、家庭日活動、健康職場自主認證，提供全方位的關懷協助- 春酒餐會：台北五星級飯店舉辦春酒及摸彩- 社團補助、部門聚餐及樣衣拍賣會：提倡同仁健康的休閒活動，吃得開心也穿的漂亮- 壽星紅包、開工紅包、三節百貨公司禮券、婚喪喜慶補助及久任金幣獎勵…◆全方位人才發展◆- 新人調適訓練及學長姐制度- e-Learning個人化學習課程- 多元化的學習性組織: 各式讀書會、全員共識營、定期外部講座- 個人職涯發展計劃、專業及管理職能訓練【相關連結】更多公司資訊 聚陽官網:https://bit.ly/3bcSuuQ Facebook:https://bit.ly/2Qu4b8c

◆ 工作內容 你將成為 IT 基礎架構與第一線支援的主要負責人，確保總部與海外據點資訊環境的穩定、安全與高效。 🔧 IT基礎架構管理 維運公司伺服器、儲存與網路設備，涵蓋總部與海外據點（Switch/Firewall/VPN/AD 等） 協助跨地區基礎架構規劃、建置與日常監控，提升連線穩定與資安防護 虛擬化與雲端環境管理（如 VMware、Hyper-V、Azure AD） 搭配資安政策執行資產管理、弱點掃描、資安更新 👨‍💻 用戶支援與日常維運 處理內部用戶 IT 問題（電腦、帳號、會議設備、印表機等） IT Helpdesk 工單管理與資產盤點 協助新進員工的設備部署與帳號權限設定 協助海外用戶的遠端支援與操作指引 🔄 專案與流程改善 參與 IT 設備汰換、系統優化、自動化腳本導入等專案 與資訊處其他團隊協作，共同提升系統可用性與使用者體驗 協助資訊稽核與跨部門流程配合 ◆ 職涯發展 在聚陽，我們相信 IT 不是單純的支援角色，而是企業數位轉型的推動者。您將： 參與企業級 IT 專案（含雲端導入、自動化、資安強化等） 支援跨國據點資訊營運，累積國際實務經驗與語言運用能力 根據能力與表現，有機會發展為區域 IT 負責人、資安工程師、系統架構師或專案主管 參與輪調與進階訓練人才發展計畫 我們重視每一位 IT 同仁的長期發展，提供穩定而有挑戰性的舞台，讓你不只是解決問題，更能創造價值。 📣 加入我們，與全球三萬名夥伴一同推動企業數位升級，讓科技成為產業轉型的加速器。

Crystal 獵頭補充：7~8 年 IT Support 經驗，英文可溝通者歡迎應徵～ 雖然非管理職但是薪資🤑🤑🤑 台灣首位 IT 人員，若資深薪資可談～ About the Role We are seeking an IT Support Specialist to provide day-to-day technical support to end-users via phone, remote access, and desk-side support. The IT Support Specialist will be responsible for delivering, setting up, configuring, and troubleshooting end-user desktops laptop computer hardware, software, printers, cellphones, and peripherals. They must also have the ability of resolving problems quickly with little impact to the end-users. Successful candidates will share our values and have an interest in working with the latest technologies in support of our operations team to provide exceptional support. What You Will Do • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products such as Office365, Teams, etc. • Assist end-users with basic computing and telecommunication issues and questions. • Perform regular computer image, upgrades and ensure systems remain updated, which includes peripherals, software, and drivers. • Perform new hire process (account, hardware, installation, training, etc.) as well as termination process. • Coordinate timely repair of computer equipment. • Perform IT equipment refresh lifecycle management. • Provide support, installation, test, and upgrade of software applications including MS Windows, Outlook, MS Office etc. • Work with Cyber Security team to review and react to any malware/virus/vulnerability risks. • Support patching and security update on workstations. • Maintain an inventory of IT hardware and software assets. Receive, deliver, and keep records of IT equipment/asset. • Ensure all incident/problem tickets/service requests are closed within their established guidelines and SLA. • Research, evaluate and analyze end-user operations and support processes, and make recommendations to management on methods for optimizing and improving overall customer experience. • Create knowledge articles and update process documents. • Administration of the desktop management infrastructure with strong Windows skills. • Be engaged with local service providers and IT suppliers to ensure best possible services. • Work with Systems/Network/Security/Application/PMO teams and support IT infrastructure activities including but not limited IT facilities, application servers, security agents, etc. • Perform projects and miscellaneous duties as requested and interact with different IT functional towers globally to address and implement IT needs for the site. • Proactively update status on reports for senior management, be collaborative, flexible, and adaptable in a team environment as well as independently. • Meet and communicate with users, solve issues in a positive and efficient manner.

無國界醫生是一個獨立的國際醫療人道救援組織，致力為受武裝衝突、流行病與傳染病和天災影響，以及遭排拒於醫療體系以外的人群提供緊急醫療援助。無國界醫生只會基於人們的需要提供援助，不受種族、宗教、性別或政治因素左右。無國界醫生台北辦公室目前正在招募1位對無國界醫生的宗旨及國際人道事務有興趣的資訊專員加入我們的團隊。 資訊專員資訊專員確保無國界醫生（台灣）的資訊基礎設備與系統能有效運作、安全穩定並持續發展。透過提供使用者支援、帶領小型資訊專案、以及參與數位轉型，資訊專員在提升整體工作效率、韌性以及資料保護上，扮演了關鍵角色。主要工作內容： 支援在地、區域及全球資訊策略的執行，並在資訊經理的指導下參與資訊專案的推動。確保資訊系統、網路及基礎設施的持續可用性、效能與維護。提供即時且以使用者為導向的技術支援，提升運作效率與使用者滿意度。執行並監控資安政策與措施，以確保組織的資料保護與系統安全。協助數位化與自動化流程，找出改善機會並支援工具導入。管理資訊設備及資產生命週期，並管理供應商關係，確保符合組織目標、最佳化成本並維持合規性。 Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. We offer assistance to people based on need and irrespective of race, religion, gender or political affiliation. We have the following vacancy and are looking for a talented individual with a strong desire to contribute to humanitarian work and commit to the aims and values of MSF to join our team in Taipei. IT Officer The IT Officer ensures the efficient functioning, security, and development of MSF Taiwan’s IT infrastructure and systems. By providing advanced user support, leading small-scale IT projects, and contributing to digital transformation, the IT Officer plays a key role in enhancing productivity, resilience, and data protection across the office. Major Responsibilities Support the implementation of local, regional, and global IT strategies and contribute to IT project delivery under the guidance of the ICT Manager.Ensure the continuous availability, performance, and maintenance of IT systems, networks, and infrastructure.Provide timely and user-focused technical support to enhance operational efficiency and staff satisfaction.Implement and monitor cybersecurity policies and measures to safeguard organizational data and systems.Contribute to the digitalization and automation of workflows by identifying improvement opportunities and supporting tool adoptionOversee IT asset lifecycle and vendor partnerships to align with organizational goals, optimize costs, and maintain compliance.

1. 一線 Helpdesk 技術支援，協助同仁處理資訊設備問題與障礙排除2. 辦公室與無塵室資訊設備巡檢、維護與管理3. 資訊設備採購、資產管理與相關文件維護4. 撰寫、修訂 IT 操作手冊、SOP 與內部流程文件5. 完成主管交辦之資訊相關任務

關於 Wren AI Wren AI 正在重新定義企業級商業智慧（Business Intelligence），透過 Generative BI（GenBI），讓企業使用者能以自然語言存取 可信、可治理的分析結果，不需要撰寫 SQL，也不必維護複雜的語意模型。 Wren AI 誕生於台灣，具備深厚的 開源（Open Source）DNA，是少數從台灣出發，成功服務歐美、中東與亞太企業客戶的 B2B AI 新創公司。 目前，Wren AI 已被多家成長型與 跨國大型企業 採用，並正以開源導入與企業擴張為核心，快速成長中。 這是一個能在台灣工作、卻站在 全球 enterprise 銷售第一線 的難得機會。 職務說明 作為 Lead Commercial Customer Success（Technical），你將全面負責一組 國際 Commercial（中型市場）客戶 的 售後成功與長期成效。 此角色結合： Customer Success Manager（客戶成功負責人） 售後技術顧問（Post-sales Technical Owner） 客戶內部代言人（Customer Advocate） 由於客戶分布於不同地區，此職務需能配合客戶所在時區與業務關鍵需求彈性調整工作時間，以支援重要會議、上線節點、升級與續約溝通。 ⚠️ 本職務為 售後技術型 Customer Success ❌ 非客服 / Support ❌ 非 Helpdesk ❌ 非 Pre-sales / Solutions Engineer 工作內容 負責全球 Commercial 客戶成功 管理並負責一組 國際 Commercial 客戶（以北美、歐洲為主） 全面掌握客戶生命週期：導入、採用、續約與擴展 配合客戶時區 參與關鍵會議（如 onboarding、定期檢視、決策者溝通） 推動可衡量的商業成果與長期留存 擔任售後技術主要窗口 作為客戶售後的 第一線技術顧問 協助排除 SQL、資料模型、BI 指標與分析邏輯問題 診斷並解決現代 BI 工具與雲端資料平台的整合與使用問題 在需要時參與跨時區的技術討論與問題排查 與 Engineering、Support 團隊合作處理複雜技術升級案件 推動採用、留存與成長 監控客戶健康指標，主動識別風險與成長機會 支援續約與擴展討論（與 Sales 協作） 於關鍵時點彈性調整工作時段，確保客戶成功里程碑順利完成 對齊 GRR / NRR 等核心 Customer Success 指標 成為客戶在內部的代言人 作為指定帳戶的升級與溝通窗口 將客戶回饋轉化為具體的產品與流程改善建議 與 Product、Engineering、Sales 密切協作 建立可擴展的 Customer Success 能力 參與並優化 onboarding、技術成功與最佳實務文件 協助建立可支援全球客戶的 Customer Success 作業模式 隨公司成長優化工具、流程與跨部門合作方式 這是一個能在台灣工作、卻代表全球企業級 AI 產品，直接與歐美、中東與亞太大型企業客戶合作的難得機會，同時參與打造台灣少數真正具全球影響力的開源 B2B AI 公司。