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1. Process Design StandardizationDriving operational excellence across SOC through process standardization, performance analytics, and continuous improvement initiatives. Ensures that SOC operations are efficient, scalable, and alignment with business goals in productivity, quality, and cost.Analyze existing SOC workflows (Inbound, Sort, Pack, Outbound) to identify process gaps and inefficiencies.Design, document, and implement standard operating procedures (SOPs) and process improvement frameworks across regions. Lead pilot runs and process validation for new initiatives.Facilitate executive-level and working-level meetings, ensuring structured documentation (e.g., meeting minutes, action logs) and accountability tracking.2. SOC Performance Management Continuous Improvement CultureDefine and implement performance frameworks and KPIs / key drivers to monitor input and outcomes, functional improvements post-execution.Consolidate insights into regular project health dashboards and performance reports for leadership reviews.Drive data-driven decision making by using time studies, motion analysis, and volume forecast modelling.Drive and cultivate a Continuous Improvement (CI) culture across SOC teams, encouraging data-driven problem solving, idea sharing, and ownership mindset at all levels.3. Project Management Office (PMO)  Drive project excellence by embedding project management standards, tools, and best practices across initiatives.SOC Capacity Productivity Optimization: Lead efforts to enhance floor productivity, process standardization, labor efficiency, and automation integration.Speed Cost Efficiency: Oversee programs aimed at reducing cost while improving delivery speed, reliability, and customer satisfaction.4. Coaching Stakeholder EngagementMentor team members and cross-functional stakeholders to build project ownership and problem-solving capabilities.Act as a thought partner to business and operations teams, providing insight-driven recommendations to shape future project pipelines and investment priorities.Other tasks assigned by the Company from time to time.

MoMo is one of Vietnam’s very first tech unicorns. We offer more than 100 payment, financial, and lifestyle services that make life more convenient, simpler, and easier to enjoy. As our brand is accelerating quickly, we are reforming and expanding our marketing team to prepare for the exciting journey ahead.We are looking for an experienced and solution-driven Creative Project Manager/Lead to join our Brand Marketing Communications team – a well-blended mix of creative junkies, brand lovers, media performers, product developers, and number crunchers. Together, we aim to build the most unique and beloved tech brand in Vietnam.This role is perfect for someone who thrives in problem-solving, can handle both planned and ad hoc marketing workstreams, and knows how to build effective ways of working to enable the team’s success. If you love to bring “logic” to the table and thrive in an unstructured environment, this role is ideal for you!Mô tả công việcWorkflow developmentDesign effective workflows for new and complex marketing tasks. Ensure that our marketing team can run multiple workflows with agility, quality and timeliness.Proactively solve operational challenges with scalable solutions. Constantly seek new ways to get old things done.Develop automation tools and guidebooks for productivity improvement.Resource Process ManagementTrack and report resources allocation.Partner with the Creative and Design head to allocate resources properly and balance team workload.Anticipate needs, avoid bottlenecks, and maintain operational excellence.Campaign Project ManagementAct as PMO to manage in-house creatives, agencies, and production houses to drive campaigns from planning to execution.Ensure on-brand, on-time, on-budget deliverables with clear stakeholder management.Leadership CollaborationMentor team members, foster a culture of ownership and problem-solving.Act as the go-to person for issue resolution.Strengthen partnerships with agencies, freelancers and other working partners to build a strong and beloved MoMo brand.Yêu cầu công việcAt least 3 years in project management, business solution or operation related fields.Knowledge of marketing or creative development is preferred.Love to put things in order. Build and organize work flows and files.Have a problem-solving mindset: curious to find answers, enthusiastic to drive for solution and excited with resultsEmpathetic communicator and insight-drivenStrong attention to detail.Do not settle for mediocre.Fluent in written and spoken English.

We’re building a next-generation Search experience that understands intent, retrieves information intelligently, and helps users complete tasks with the support of ML and LLM workflows. As a Search Senior Product Executive, you’ll work across Product, Engineering, and Data teams to improve relevance, quality, and emerging agentic capabilities.Mô tả công việcAnalyze search behavior, identify failure patterns, and drive improvements in query understanding and relevance.Collaborate with ML/DS teams on retrieval (embeddings, vector search, ranking) and LLM-driven components (rewriting, semantic scoring, evaluation).Support agentic search workflows involving tool/function calling and multi-step task completion.Maintain and improve structured data powering search entities and metadata.Write product requirements, support experimentation (A/B tests), and monitor key KPIs such as success rate, relevance, CTR, and latency. Yêu cầu công việc2-3 years experience in Search in B2C products.Experience of ML/LLM workflows and ability to work with technical teams.Experienceto agentic systems or multi-step workflow design and evaluation.Strong analytical skills;experience with experimentation and metrics evaluation.Strong UX sense for simplicity and efficiency.Clear communication, structured thinking, and strong problem-solving skills.

Project Management Execution:Lead and manage multiple operational projects simultaneously, ensuring alignment with business priorities and timelines.Define project scope, objectives, and deliverables in collaboration with stakeholders.Monitor progress, track key milestones, and proactively address risks or delays.Ensure smooth project handover to relevant operational owners post-implementation.2. Process Gap Analysis Problem SolvingIdentify operational bottlenecks, inefficiencies, or compliance issues across the e-commerce value chain.Conduct root cause analysis and develop actionable solutions.Work with process owners to design and implement improvements that are scalable and sustainable.3. Cross-Functional CollaborationPartner with teams across Operations, Commercial, Marketing, Warehouse, and Tech to ensure alignment on project goals and execution.Serve as a bridge between business and technical teams to translate operational needs into practical solutions.Facilitate workshops or working sessions to align stakeholders and drive consensus.4. Performance Tracking Continuous ImprovementEstablish project success metrics and track post-implementation performance.Document best practices, lessons learned, and improvement opportunities for future projects.Contribute to the development of PMO frameworks, tools, and reporting standards for the Planning team.5. Ad-hoc Strategic AssignmentsTake ownership of urgent problem-solving tasks or special initiatives assigned by Reporting Manager.Act as a “go-to” resource for operational troubleshooting and rapid execution needs.

Were looking for a skilled front-end developer to work closely with our design and development teams to build and maintain high-quality MoMo web applications. The ideal candidate will have a strong background in front-end development, including proficiency in HTML, CSS, JavaScript, and experience with front-end frameworks such as NextJS, React.js.Mô tả công việcDevelop responsive and user-friendly web interfaces using modern frontend frameworks such as ReactJS;Work with back-end developers to integrate UI components with APIs and databases;Work closely with UX/UI designers to ensure that the user interface meets the requirements and design specifications;Develop and maintain frontend components and libraries to ensure code reusability and scalability;On-site search engine optimization (SEO);Ensure the technical feasibility of UI/UX designs;Optimize website for maximum speed and scalability;Stay up-to-date with the latest frontend technologies and trends, and suggest improvements to the existing architecture and processes.Yêu cầu công việcBachelor's degree in Computer Science, Software Engineering, or a related field;Minimum 2 years of experience in web frontend development;Proficient in ReactJS or similar frontend frameworks;Strong understanding of web standards and best practices, including responsive design, cross-browser compatibility, and accessibility;Knowledge of any CSS library/framework such as Bootstrap, Tailwind;Experience with Next.JS workflows Experience with HTML, CSS, and JavaScript;Familiarity with version control tools such as Git Strong problem-solving and analytical skills, with the ability to debug and troubleshoot complex issues.

1. Customer Service Quality Assurance (In-house BPO)Primarily responsible for maintaining and improving the quality and performance of the Customer Service team, measured through CS metrics, such as: QA (Quality Assurance) scores, CSAT (Customer Satisfaction) scores, FCR (First Contact Resolution), AHT (Average Handling Time), and SLA (Service Level Agreement) adherence.Establish quality objectives and monitor progress towards their achievement.Perform daily data extraction related to customer service quality.Conduct cross-checks of data samples with the QA BPO (Business Process Outsourcing) partner to ensure the accuracy and consistency of quality evaluations.Develop and maintain customer satisfaction rates, evaluation criteria, and other key performance metrics, collaborating closely with the customer service team.Identify potential areas of risk or non-compliance with customer service policies and implement appropriate corrective actions promptly when necessary to ensure compliance.Build and refine QA guidelines and scorecards for both in-house and BPO teams.2. Training Skill Development (In-house BPO)Collaborate closely with the customer service team (both in-house and BPO) to provide continuous coaching, training sessions, and constructive feedback.The objective is to improve communication skills, problem-solving abilities, and overall performance of customer service agents.3. Performance Reporting Analysis (Reporting Dashboard)Build, implement, and monitor projects designed to enhance the overall customer experience, ensuring initiatives are effectively executed and achieve their intended goals.Generate regular reports and in-depth analyses of customer service quality metrics, highlighting trends, identifying areas for improvement, and presenting findings to management for decision-making.

As a(Senior) Team Leader – Merchant Solution, you will identify, design, and scale merchant solutions that address merchant needs and drive long-term growth for MoMo’s Enterprise Payment Business Solutions (EPS) ecosystem. You will lead the end-to-end process — from insight discovery to solution rollout working cross-functionally to turn merchant pain points into practical, scalable initiatives that enhance engagement and performance.Mô tả công việcLead merchant insight discovery: conduct research, categorize pain points, and synthesize business needs across verticals; translate insights into scalable solution ideas;Collaborate with Product, Tech, and Data teams to design and test new features or services;Plan and run pilot programs with selected merchants; evaluate adoption, ROI, and business impact;Refine and scale successful solutions, building playbooks and toolkits for broader rollout;Work with internal teams (BD, Marketing, Finance, Growth) to align execution and ensure merchant adoption;Own and manage merchant co-funding/merchant funding budgets, working with BD and other teams to plan proposals, allocate resources, and ensure efficient fund usage to achieve KPIs on budget utilization and MAU growth across merchant tiers and categories;Yêu cầu công việcBachelor’s degree or higher in Business, Marketing, Economics or related fields;4-6 years of experience in Product Marketing, or Business Solution, or related roles within Fintech, Ecommerce, SaaS sectors or other technology companies (required);Product and growth mindset — understands both merchant operations and platform dynamics.Excellent stakeholder management across Product, BD, Data, Marketing, and Finance.Strong execution, problem-solving, and communication skills.Personality: Proactive, decisive, collaborative, and detail-oriented.Soft skills: Logical thinking, presentation, project management, negotiation, and people leadership.

Mô tả công việcProduct Development Own the product roadmap and backlog: write clear user stories with acceptance criteria, groom and prioritize for business impact, and coordinate sprint planning to ensure smooth execution. Conduct market research, user interviews, and surveys to understand customer segmentation and map user journeys, turning insights into actionable product plans. Run discovery,experimentation cycles (prototypes, A/B tests,...) to validate problems and solutions, and iterate quickly based on results. Define and drive product OKRs, and work closely with the data team to maintain product health dashboards and performance reports. Lead release planning and go-to-market activities with cross-functional partners, ensuring successful launches and stakeholder readiness.Cross-Functional Collaboration Partner closely with business and design teams to define system requirements, create wireframes, UI designs, and user flows that balance user experience and technical feasibility. Work directly with engineering, analytics, and design to deliver end-to-end features, manage dependencies, and ensure on-time releases. Communicate product updates, roadmaps, and performance effectively to stakeholders and leadership, proactively incorporating feedback into product iterations. Build and nurture strong relationships with internal and external stakeholders, representing the product’s voice to foster alignment and shared success. Yêu cầu công việcThe Must-HavesBachelor’s degree in Business, Engineering, Economics, Data Science, or related field.2–3+ years of product management experience. Strong analytical and problem-solving skills, with a data-driven approach to decision-making. Solid understanding of business models across different industries. Strong documentation and presentation skills. Adept at engaging with technical teams and leveraging technologies to deliver practical business solutions. The Good-to-Haves Experience building social platforms or consumer products with millions of users. A track record of driving feature adoption, improving user engagement, or contributing to business performance growth.

1. Maintain a Safe Working EnvironmentMaintain a safe warehouse environment. Ensure workers’ physical and mental well-being is a top priorityCollaborate with HSE team to ensure compliance with all laws,  regulations and safety standardsProactively identify and eliminate safety hazardsTake thorough and rapid corrective action to address any safety incidents2. Drive Operational Performance, improve buyer experienceManage a team of Field Leaders (Asst. Managers, Supervisors, Team Leads) and Warehouse support staff to drive daily operationsEstablish targets and protocols to ensure daily execution is meeting the business targets related to throughput, cost, buyer and seller experience, and worker experienceAnswer for and close gaps in key metrics. Develop and execute action plans that rapidly drive daily operations to achieve expectationsIdentify opportunities for long-term improvement related to people, process, and technology. Develop and implement continuous improvement initiatives with the project team.Continuously deepen your understanding of the business and the activities of other teams. Build cross-functional relationships to better understand the needs of our buyers, sellers, and workers3. Develop a Team of Field LeadersTrain, coach build field leadership teams; continuously improve their soft skill communication, technical, and problem-solving skills; as well as deepen their understanding of the businessProvide effective feedback to field leaders and warehouse staff; hold underperformers accountable, and recognize strong performersEnsure workers and field leaders are engaged: 1) they know their role and what success looks like 2) they have the resources to be successful, and 3) they know why their work is importantEffectively communicate a vision and direction for the team4. Lean leadership and People development:Train, coach and build the team on the job, to develop their communication skills, technical operation capabilities and leadership skills.Communicate effectively with the team to help them understand the business priorities. Deliver the vision, inspire them and engage people to work together towards the same goal.Lead by example.

As a Senior Data Analyst in the Financial Services sector, with a focus on credit products, you will leverage your expertise in data analysis to deliver actionable insights that drive business decisions.You will be responsible for analyzing large datasets, creating financial models, and working closely with cross-functional teams to optimize credit risk strategies, customer acquisition, retention, and profitability.Mô tả công việcConduct rigorous hypothesis testing, including A/B testing, to evaluate the effectiveness of marketing campaigns and product featuresCollect, analyze, and interpret large datasets to identify trends, patterns, and insights that contribute to business growth and operational efficiency.Leading complex data analysis projects from inception to completion.Mentoring junior team members and providing guidance on technical and analytical skills.Assist in creating business cases with detailed analysis, outlining problems, opportunities, solutions, strategic directions, and performance management for investment and insurance productsPlan, forecast and monitor performance and budget of said projects while proposing necessary changes to maximize efficiencyYêu cầu công việcMinimum Qualifications (education): Bachelor's degree in a quantitative field such as Statistics, Mathematics, Economics, or Computer Science.Experience:At least 3 years of experience in data analytics, preferably in the financial services, credit sector.Experience working with digital lending productEssential skills:Experience with BI/analytics tools (Google BigQuery, Data Studio..)Proficiency in SQL, Python is a mustFamiliarity with machine learning techniques and financial modeling.Advanced proficiency in statistical analysis, and data visualization.Ability to lead and mentor junior team members.Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.Strong project management skills and ability to prioritize and manage multiple tasks simultaneously.Personal characteristics:Result-orientedDo whatever it takes to get the job doneCuriosity and eagerness to learn new techniques and toolsInnovative thinking and problem-solving mindsetAttention to detail and commitment to producing high-quality work