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1. Handle customer inquiries, complaints, and technical support requests in Mandarin and English. 2. Provide excellent after-sales service by troubleshooting product issues and offering solutions. 3. Coordinate with internal teams such as technical support, logistics, and sales to resolve customer concerns. 4. Maintain accurate records of customer interactions and service reports. 5. Assist in product training and guidance for customers regarding usage, maintenance, and troubleshooting. 6. Monitor customer feedback and suggest improvements to enhance the service experience. 7. Support warranty claims, returns, and replacements according to company policies. 8. Ensure timely follow-up with customers to guarantee issue resolution and satisfaction. 9. Prepare service-related reports and documentation as needed.

Job DescriptionsJALA is looking for a Sales Executive (Jakarta) who will identify potential and build relationships with new clients. The Sales Executive will also act as the point of contact for clients and internal company teams. The candidate must be able to manage multiple accounts while seeking new opportunities.Roles Responsibilities Identifying potential and build relationships with new clients.Acting as the point of contact for clients and internal company teams.Managing, organizing client accounts to know their needs.Monitoring and reporting on sales performance.Negotiate agreements and keep records of sales and data.Handling budgets and client invoices.Suggesting innovative ways to increase sales and enhance clients' experience.Provide professional after-sales support to maximize customer loyalty.Collecting payment for the goods and services.

1. Support the sales team in daily operational activities and customer coordination 2. Coordinate with internal departments to ensure smooth order processing and service delivery 3. Maintain and update sales records, CRM systems, and customer databases 4. Assist in following up on pending tasks, customer requests, and outstanding issues

For Singapore Applicants:Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Singapore; Jakarta, Indonesia.Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in media analytics, advertising sales, digital media and marketing, or consulting. Preferred qualifications: Experience in C-level engagement and managing cross-functional partnerships. Experience in working within sales teams to deliver quality results. Knowledge of generating customer-centric, commercially-motivated, and engaging insights. Ability to transform data into narratives that drive executive discourse and action. Ability to use evolving data infrastructure and AI to uncover opportunities. Excellent entrepreneurial mindset, with the ability to leverage insights for business growth. About the jobBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. In this role, you will drive industry intelligence. You will be a trusted industry advisor, and a commercially-minded strategist. You will be responsible for developing and owning thought leadership, developing new third-party research, and presenting industry-shifting perspectives at Google and external industry events. You will act as a trusted advisor to C-level clients, focusing on big industry shifts and growth advisory. You will engage with sales leaders and Google advertisers to show sales growth opportunities, win budgets, and identify key consumer, category, and seasonal opportunities. You will enhance the engaging intelligence with new data sources and deliver to strengthen the engaging advantage, analyze consumer behavior and managing data partnerships to industry expertise.Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.Responsibilities Own the industry thought leadership plan, develop new third-party research, and present industry-shifting perspectives at Google and external industry events. Act as a trusted advisor to C-level clients, focusing on big industry shifts and growth advisory. Engage with sales leaders and Google advertisers to show business growth opportunities, win budgets, and identify key consumer, category, and opportunities. Enhance the market intelligence with new data sources and deliver to strengthen the business advantage. Identify and analyze opportunities, including new consumer behaviors, and changing shopping journey. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role. Ability to communicate in English and Bahasa Indonesia fluently to communicate with Indonesian speaking customers. Preferred qualifications: Experience managing a business portfolio in business development, customer relationship and servicing. Experience with business techniques including effective questioning and objection handling. Ability to influence stakeholders thought leadership. Ability to think about issues and develop recommendations and action plans. Ability to communicate in Mandarin fluently to support mandarin speaking customers. Ability to work seperately and manage multiple projects, with excellent problem-solving and project management skills. About the jobBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. In this role, you will work with customers in digital natives to help protecting and growing in-quarter business, identifying customers needs and translating the objectives into action through campaign implementation, optimization and troubleshooting, product adoption and core account hygiene.Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.Responsibilities Leverage the understanding of advertising to manage customers in digital natives. Identify customer needs and translate the objectives into action through campaign implementation, optimization, campaign expansion, product adoption and account hygiene. Craft and execute a plan for managed accounts, identify the right solutions to meet the business objectives. Enhance campaigns according to customer needs in order to promote long-term growth and help to troubleshoot on customer issues. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

1. Focus on opening new channel2. Achieve sales target by creating sales program3. Execute competitor analysis4. Give end to endtechnical support regarding product knowledge to end customer

Identify and approach potential exhibitors.Promote and sell exhibition booths and spaces based on project targets.Build and maintain strong relationships with clients/exhibitors.Prepare and deliver persuasive sales proposals and presentations.Actively follow up with leads to close deals.Collaborate with marketing and operations teams to align exhibitor needs with event planning.Provide regular sales reports to the project leader or sales manager.Handle administrative tasks related to contracts and exhibitor onboarding.

Membantu proses administrasi penjualan dan operasional tim salesMembuat, menginput, dan memproses sales order, quotation, serta invoiceMengelola dan memperbarui data pelanggan secara berkalaMelakukan pengarsipan dokumen penjualan dengan rapi dan sistematisBerkoordinasi dengan tim internal terkait proses pemesanan dan pengirimanMenyusun laporan penjualan secara berkalaMenangani komunikasi administratif dengan customer

Sales Execution (Core Responsibility)• Conduct sales calls with qualified prospects• Follow the approved sales script and call flow• Clearly explain the Local Business Optimization offer• Guide prospects toward confident purchase decisions• Close deals within defined pricing and scopeObjection Handling Decision Support• Handle standard objections (price, trust, timing) using approved frameworks• Reframe problems clearly and professionally• Maintain control of the conversation without pressure selling• Escalate edge cases according to rulesSales Process Discipline• Manage personal sales pipeline in CRM• Follow up consistently and on time• Maintain accurate notes and deal stages• Adhere to lead response and closing SOPs

Menangani penjualan produk ke segmen proyek (konstruksi, pengadaan, B2B, dll).Menjalin hubungan baik dengan kontraktor, konsultan, developer, dan pihak terkait lainnya.Menjadi penghubung antara kebutuhan pelanggan dan kemampuan operasional perusahaan.