Cake Job Search

職務： OPSWAT 目前正在招募 (資深) 技術支援工程師加入我們的客戶支援團隊。(資深) 技術支援工程師負責管理客戶問題，以確保客戶問題得到快速且滿意的解決。同時也致力於指導和帶領他人參與支援

【職位概述】 加入我們的產品團隊，專注支持面向海外市場的SaaS 軟體產品。你將負責解決使用者的技術問題，協助產品經理進行需求分析與功能測試，並確保功能順利部屬。期待你和我們一起讓產

This vacancy is open for talent pool collection. We will contact you if we have proper vacancies that fit with your profile. Job Mission Deliver technical support for the production and installation process in a timely manner Prevent production disturbances from repeating Support continuous improvement and optimization Job Description Solve technical issues according to specifications and quality standards in a timely manner Find optimal solutions for specific issues and optimize processes Advis

計算管理，並生成碳盤查報告與清冊，協助企業應對全球氣候變遷下的產業技術解方。 About the role： As a Technical Support Engineer, you will be a crucial part of our customer success team, responsible for providing exceptional technical support and assistance to our CMS customers. You will be the frontline of customer support, addressing inquiries, troubleshooting issues, and

Job Responsibilities: 1. Handle our B2B clients’ suggestions, inquiries, requests and complaints received via various channels (Such as emails, live chats, and website) with the outmost care and in the most efficient manner. 2. Able to judge the critical level of issues and escalate them to L2 support or relevant teams. 3. Take ownership and proactive approach to resolve issues and complaints. 4. Guide clients in using our product and application, making them

Description Fluent (written and spoken) in English and French is essential for this position The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from English and French Speaking business customers and technical support escalations from Tier 1 team members. Ideal candidates will have a minimum of 3 years of remote AV technical support experience, combining industry knowledge, a strong cus

這是一個充滿奇想與刺激的工作，你我將會併肩前行，分享彼此所擁有的專業及知識，共同成長，在樂趣中尋求創意、在創意中尋求夢想。 Technical Support Engineer的工作是排除第一線技術問題以維護產品的正常運

簡介： 技術支援工程師（Technical Support Engineer）與客服專員、現場技術員、研發工程師緊密合作，提供技術支援、故障排除及維護，確保問題能夠迅速解決並提升客戶滿意度。本職位專注於提供第二層技術支援（Level-2 Support

About the role： As a Technical Support Engineer, you will be a crucial part of our customer success team, responsible for providing exceptional technical support and assistance to our CMS customers. You will be the frontline of customer support, addressing inquiries, troubleshooting issues, and ensuring our customers have a positive and productive experience with our CMS products. Responsibilities ： 1. Customer Assistance and Issue Resolution: - Serve as the first point of contact for customer i

1. 負責保險核心系統的開發與維護 2. 能夠排除、分析、過濾和修復線上功能問題，避免同一事件再次發生 3. 負責一次性資料擷取、資料修復、程式碼修復、批次作業監控 4. 參與保險核心系