想要與一群熱愛運動的人一起工作、樂於分享運動的喜悅嗎?歡迎加入我們! 成為門市客服助理(兼職),提供顧客最佳用戶體驗,以提升顧客忠誠度: 1. 提供符合顧客需求的結帳體驗 2. 微笑、問候每位光臨門市的顧客,並與他們互動 - 以熱情助人的態度探詢顧客需求,並為其提供合適的解決方案 - 提供門市內退貨、會員計劃、融資、工作坊、租賃等 - 分析並回應顧客的評價,以了解門市在客戶滿意度方面的優勢和改進空間,促進客戶滿意度的持續改進 - 與顧客分享:商業推廣活動、體育活動等 3. 確保「到店取貨」訂單能在1小時內高效準 - 為顧客提供最佳的訂單提取體驗,確保問候顧客、友善助人、了解需求; - 確保訂單的IT交付正確完成; - 熟悉並遵守所有數字訂單的操作流程; - 管理其他類型的訂單,如「從店內配送」 4. 迅速讓產品返回貨架/掛鉤上,讓產品再度被顧客看見。 As Store Customer Services Advisor in DECATHLON, I offer my customers sustainable and desirable solutions for their sporting activities, the best-in-class user experience to make them loyal come back. 1. Assist my customers in payment experience 2. Welcome and guarantee the best-in-class user experience to make my customer come back - Ensure the security of teammates, customers and goods - Give all customers a warm welcome on all channels - Interact with each instore customer by adopting the best posture (smile, hello) - Be present at my store entrance by adopting a helpful attitude, detect my customer need and offer him a suitable solution - Be able to offer all the services defined in my store's customer services policy: returns, membership program, financing, workshop, hire, etc. - Be present at my store exit to exchange with the visitors without purchases and offer them a suitable solution - Analyze and answer to the customers reviews in order to contribute to the continuous improvement of the customer satisfaction - Carry out a monthly review to understand my store strengths and improvement areas regarding customer satisfaction. - Know about my store's commercial events and share them with my customers: commercial campaigns, sports events, etc.. 3. Provide a high-quality CC area that is clearly visible. - Manage orders autonomously: receiving orders, storage, managing incidents - Ensure CC orders are efficiently prepared within 1 hour : preparation delay, traceability, and handing over in person - Give customers the best possible order collection experience, ensuring that all of the fundamentals of customer relations are applied: greet them, be friendly and helpful, identify any needs, etc. - Ensure orders IT delivery is correctly done - Know and apply all the digital orders procedures - Manage other order types: ship from store
No requirement for relevant working experience
No management responsibility