About Us:
We are a leading tech company based in Taipei, operating across various Asian markets, including Australia, Hong Kong, Singapore, and Japan. Our mission is to innovate and streamline operations in the inline app industry, ensuring excellence in customer service and operational efficiency. Our culture is driven by a passion for hustling and a commitment to sharing the honors of our achievements. We value neatness, clarity, and close collaboration, and we're looking for a Billing and Revenue Operations Lead to help steer our financial growth and operational efficiency.
Job Summary:
The Billing and Revenue Operations Lead will oversee the entire billing process, from invoice generation to revenue recognition, ensuring accuracy, compliance, and timely payments. This role is crucial for optimizing our revenue operations and financial health. The ideal candidate is detail-oriented, strategic, and a problem-solver, capable of leading initiatives to improve billing processes and systems.
Key Responsibilities:
Billing and Invoice Management: Oversee the entire billing process, ensuring invoices are generated, issued, and followed up on accurately and promptly. Collaborate with sales and customer success teams to streamline invoice adjustments and handle customer queries efficiently.Revenue Recognition: Ensure revenue is recognized in compliance with company policies and accounting standards. Manage the month-end close process for billing, ensuring timely and accurate revenue reporting.Process Optimization: Continually assess and optimize billing and revenue operations. Identify bottlenecks or inefficiencies and lead initiatives to implement best practices and improve operational efficiency.Compliance and Reporting: Maintain up-to-date knowledge of relevant financial regulations and ensure all billing operations comply. Prepare detailed reports on billing accuracy, revenue performance, and key metrics for internal stakeholders.Salesforce.com and Zuora Implementation and Management: Play a lead role in the implementation and management of Salesforce.com and Zuora platforms. Ensure these systems are optimized to support billing and revenue operations, including automation of billing processes, and integration with other business systems for streamlined operations.Cross-functional Collaboration: Serve as the primary liaison between finance, sales, customer success, and IT departments to ensure billing and revenue processes are aligned with business objectives. Work closely with sales and customer success teams to resolve billing issues, enhance customer satisfaction, and support sales strategies.Team Leadership and Development: Lead, mentor, and develop the billing team, fostering a culture of high performance, continuous improvement, and shared success. Ensure the team is fully trained on Salesforce.com, Zuora, and other relevant tools and systems.Strategic Projects: Lead strategic projects related to billing and revenue operations, such as the integration of new products or services into the billing platform, exploring new revenue streams, and implementing new billing models to support business growth.
8 years of experience required