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• Provide customer support primarily through call, email, chat or other channels, addressing inquiries, resolving issues and delivering timely responses to customers' queries or concerns in accordance with predetermined parameters • Resolves customer inquiries and prioritizes customer satisfaction by putting their needs first • Demonstrate good written and communication skills in English (and other relevant languages as required), ensuring clarity, accuracy and professionalism

Menghubungi pelanggan yang belum membayar tagihan pinjaman dan bernegosiasi mengenai rencana pembayaran Menyelidiki dan menjawab pertanyaan pelanggan mengenai akun tagihan pinjaman mereka yang tertunggak Mengupdate informasi pelanggan pada database perusahaan Memantau dan menganalisis tren dan pola pembayaran pelanggan Memastikan semua komunikasi dengan pelanggan tercatat dengan rapih dan akurat. Menyiapkan laporan dan dokumen terkait proses pengumpulan piutang pelanggan Bekerja sama dengan petu

Job Description Identify and acquire new clients in need of logistics Build and maintain relationships with existing clients, ensuring their logistics needs are met. Monitor sales performance and report on progress against targets. Research market trends to find new business opportunities and stay competitive.