Cake Job Search

在 Canner，我們正在打造突破性的 AI 與數據基礎架構解決方案，讓數據不再只是靜態資產，而是企業決策的核心動力。加入我們的研發團隊，你將參與開發和推動 Wren AI (https://github.com/Canner/WrenAI)。 Wren AI 是 Canner 的旗艦開源專案，讓大型語言模型 (LLM) 能夠直接查詢企業數據，為 AI Agent 提供精確的語意查詢能力。我們的開源庫已連續數週蟬聯 GitHub Top Trending，目前累積將近 10k+ 顆星，成為全球主流的 GenBI 解決方案。這代表了全球開發者對這項技術的高度認可與需求。 如果你熱衷於大規模 AI 應用，想與國際企業合作，服務全球使用者，學習跨國客戶需求與專業標準，這將是參與業界最前沿技術發展的絕佳機會。 職責 (Responsibilities) 作為客戶與使用者的技術支援窗口，接收、排查、診斷與解決與 Wren AI 平台／API 部分相關的技術問題 處理使用者透過 chat / email / ticket /遠端會議所反饋的問題，包括自然語言查詢錯誤、SQL 生成功能異常、圖表／報表顯示問題、API 回傳錯誤等 與研發 (Product / Engineering) 團隊協作，回報 bug，追蹤 issue，協助測試修復版本與新功能 撰寫與維護技術文件、常見問題 (FAQ)、教學指南 解決方案範本，以提升支援效率與品質 協助客戶完成產品 / 功能上線、部署流程及設定，包括資料來源連接 (databases, data warehouses etc.) 的配置與驗證，以及 AI model 的配置與驗證 在服務水平協議 (SLA) 範圍內追蹤與回覆客戶請求，確保問題得到及時回應與解決 分析支援案例中常見的問題類型與趨勢，提出改進方案，協助團隊提升產品穩定性與使用者體驗

Halo semua... Goodeva Technology sedang membuka peluang buat kamu. Job descriptions: - IT Aftersales / Server Administrator Staff -Manage & Mengelola Server -Melakukan troubleshoot terhadap problem teknis -Mengelola support aftersales dan memberikan dukungan support teknis ke customer#VCF2023

1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)

Responsible for maintaining hardware, software, and networks, as well as installing operating systems according to the standards set by the company.

We are a pioneering AI Computer Vision company seeking a dedicated and adaptable Tech Support Engineer to join our team. This role requires a unique blend of technical expertise and flexibility, as you will be supporting our innovative AI-driven products and services across varying shifts, including both day and night hours. Your contribution will be vital in ensuring the continuous and efficient operation of our cutting-edge technologies.

Cedars Digital 希達數位成立於 2023 年，總部位於新加坡，由母公司 LITE-ON 光寶科技投資，提供企業碳管理解決方案。 專長於 AI 人工智慧技術與資料整合，提供企業一站式的組織溫室氣體盤查與產品碳足跡計算管理，並生成碳盤查報告與清冊，協助企業應對全球氣候變遷下的產業技術解方。 About the role： As a Technical Support Engineer, you will be a crucial part of our customer success team, responsible for providing exceptional technical support and assistance to our CMS customers. You will be the frontline of customer support, addressing inquiries, troubleshooting issues, and ensuring our customers have a positive and productive experience with our CMS products. Responsibilities ： 1. Customer Assistance and Issue Resolution: - Serve as the first point of contact for customer inquiries, providing timely and effective assistance via email, chat, phone, or ticketing systems. - Understand and troubleshoot customer issues, helping them resolve problems related to our CMS applications. - Guide customers through setup, configuration, and usage of our software. 2.Technical Expertise: - Develop a deep understanding of our CMS products, including their features, capabilities, and technical architecture. - Stay up-to-date with product updates and new releases to provide accurate information to customers. 3. Problem Diagnosis and Escalation: - Diagnose complex technical issues and escalate them to the appropriate internal teams (e.g., engineering, QA) when necessary. - Clearly document customer-reported issues, steps taken, and resolutions in our support system. 4. Customer Education: - Create and maintain knowledge base articles, FAQs, and tutorials to help customers find solutions independently. - Offer training and guidance to customers on using our CMS products effectively. 5. Feedback Collection: - Act as the voice of the customer by collecting feedback, feature requests, and bug reports to share with product management and development teams. 6. Performance Monitoring: - Monitor and report on the performance and availability of our CMS applications. - Proactively identify and address potential service interruptions or degraded performance. 7. Collaboration: - Collaborate with cross-functional teams, including developers, QA engineers, and product managers, to ensure customer issues are resolved promptly and effectively. 8. Customer Advocacy: - Identify opportunities to turn satisfied customers into advocates who can provide testimonials, case studies, or referrals.

Perform technical documentation quality review to ensure accuracy and complianceTest current products and identify deficienciesIdentify quality assurance process bottlenecks and suggest actions for improvementOversee continuous improvement projects

UAT adalah aktivitas pengujian yang bertujuan untuk mengetahui apakah produk yang telah dikembangkan sesuai dengan kebutuhan userDapat dikatakan, UAT adalah tahapan terakhir dari pengujian software dan harus dilakukan. Fokus utama dari UAT adalah memastikan bahwa pengguna merasa nyaman saat menggunakan produk tersebut dan dapat menyelesaikan masalah dari user. Setelah mengadakan UAT, langkah selanjutnya adalah user dapat melaporkan isu-isu, mengusulkan perubahan atau fitur tambahan.

Penempatan : Kantor Pusat (Jakarta Timur) Gaji : Rp. 7 juta atau Negotiable Kualifikasi : Usia Maksimal 40 tahunPendidikan minimal Diploma III , S1 lebih diutamakan (System/Teknik Informatika)Pengalaman minimal 5 tahun dibidang System InformasiMampu men develop atau mengembangkan aplikasi sesuai kebutuhan perusahaanMemahami core banking system dan akuntansi lebih diutamakanMenguasai PHP, Phyton, Java, html, mysql, android dllMenguasai Management database, server dan data centerMenjadi nilai tambah jika menguasai aplikasi frontend dan backendMenguasai Networking, trouble shooting software dan hardwarePekerja keras, komunikatif dan bertanggung jawabDapat bekerja secara Individu maupun Team

About Us AIFT is a leading firm specializing in innovative solutions to help businesses protect their digital assets. We leverage cutting-edge technologies, including artificial intelligence, to deliver comprehensive security assessments and remediation strategies. Vulcan is a groundbreaking product developed by AIFT. If you are passionate about making a unique impact, as well as securing the future for enterprises through delivering cybersecurity for GenAI - one of the most disruptive and fastest-growing technology trends, this is the role for you. Know more about how we deliver transformation at: https://vulcanlab.ai/ Position Overview We are seeking a dedicated junior to mid-level Solutions Engineer to join our team and support our cybersecurity red/blue teaming solutions. The ideal candidate will have a strong background in integrating enterprise systems, data manipulation skills in Python, and a solid understanding of REST APIs. This role requires excellent verbal communication skills in English, with additional Arabic/Asian/European languages as a bonus. Please share relevant GitHub or equivalent project code to demonstrate technical proficiency if available. Key Responsibilities Collaborate with sales and engineering teams to design and implement cybersecurity solutions for clients. Assist in the integration of our solutions with enterprise systems, ensuring seamless connectivity and performance. Write and maintain simple scripts to automate tasks and enhance system functionality. Utilize tools such as Postman and curl for API testing and debugging of failed requests. Conduct thorough analysis and actively communicate with clients to troubleshoot and resolve integration issues Provide internal and external technical support and training to clients as needed. Address client inquiries and resolve issues promptly, leveraging technical knowledge and internal resources.