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1.進行使用者資訊問題處理2.處理並改善使用者遇到的異常狀況，進而提昇使用者滿意度3.教導及協助使用者操作、問題排除及交換意見4.將使用者反應之問題，回報修正或服務流程之改進5.使用者品質問題處理，並參加月會提出討論。6.新及舊資訊設備資產管理。7.網域帳戶建立及刪除8.系統安裝及設備汰換

- Responding to technical support tickets. Keep track of the tickets until they are resolved by adhering to the agreed timelines. - First point of contact for users for issues concerning their computer systems and equipment. - Require to traveling for onsite or remote support multiple site office or server location. - Installing or helping company to deploy new hardware, software, and networking systems. - Diagnosing and troubleshooting hardware, networking, and software issues. - Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. - Proposing simple and effective solutions. - Providing basic hardware and software training. - Maintaining good users’ relations.

- Triển khai hệ thống máy chủ, máy trạm: windows server, windows, ubutu, Vmware, … - Triển khai cài đặt phần mềm Camera, web quản trị, cấu hình camera, add on camera vào hệ thống các máy chủ, máy trạm, kết nối hệ thống hoạt động. - Vận hành hệ thống VMS, ACS, AI (các phần mềm trí tuệ nhân tạo về phân tích hình ảnh) đã được triển khai, tích hợp các hệ sinh thái phần mềm khác, … - Trực hệ thống, đưa ra các TICKET để xử lý khi tiếp nhận phản hồi từ khách hàng, phân loại, phán đoán tình huống xảy ra, để phối hợp đúng phòng ban chức năng, Hãng, đơn vị phụ trách để cùng phối hợp xử lý. - Sử dụng thiết bị di động (được công ty cấp: Android/IOS)) để thao tác vận hành, check lỗi, đưa ra được thông tin sự cố, từ đó giúp cho Phòng phần mềm nắm được các nguyên nhân, thông tin chi tiết về sự cố để cùng phối hơp xử lý. - Báo cáo, report các sự cố đã xảy ra, đưa ra hướng tối ưu có thể giúp vận hành ổn định, sáng kiến hay để vừa tối ưu trong triển khai, vận hành, support hệ thống.

About DXC Technology DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission-critical IT systems. Our services across DXC’s Enterprise Technology Stack mirror how customers think about their traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us. We have extensive knowledge of their IT estates and the unique ability to deliver each layer of the stack. Responsibilities - Successfully resolve hardware and software technical issues from incoming internal or external businesses and end user's contacts - Respond to service, product, technical, and customer- relations questions - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex installations or configurations and make recommendations for resolution. - Articulate clearly in writing and verbally. - Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met. Education and Experience Required - Diploma or bachelor’s degree - 0 to 2 years’ experience in relevant technologies and customer environments; Open to fresh graduates Knowledge and Skills - Excellent verbal and written communication skills in Cantonese and Mandarin to support China customers - Experience in troubleshooting in a technical environment. - Excellent analytical and problem-solving skills. - Software and hardware knowledge of computing, storage and peripheral devices. - Understanding of case management databases and tools. - Superior customer service skills. - Phone and remote support experience. - Willing to work in shifting schedule Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include; - Extensive resources to support your onboarding and continual development including DXC University - DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition - We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC - More time to do the things you love with flexible leave options, including purchased leave - Take time to give back with charitable and emergency services volunteer days - Well-being matters to us and our Employee Assistance Program is there to support you and your family How to apply our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the 'Apply Now' button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company. We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Typically focuses on maintaining, improving, and optimizing the systems and technologies related to Industry 4.0.The sustaining engineer's work is crucial for ensuring the long-term operational efficiency and uptime of advanced manufacturing systems.Key Responsibilities: System Maintenance and Troubleshooting:Ensure the continuous operation of smart systems, robotics, and automated manufacturing equipment.Troubleshoot, diagnose, and resolve issues related to machines, sensors, networks, and software platforms.Perform root-cause analysis for system failures and work to implement long-term solutions.Process Optimization:Analyze data from production systems to identify areas for improvement in efficiency, quality, and throughput.Collaborate with cross-functional teams to implement process enhancements based on insights derived from smart devices, sensors, and analytics tools.Collaboration with RD/Development Teams:Provide feedback and insights to the design and development teams about existing systems to aid future improvements.Participate in the rollout of new automation technologies and software platforms within the company.Monitoring and Reporting:Develop and maintain monitoring systems to track the health and performance of automated machines and systems.Prepare reports on system performance, downtime, and any maintenance performed, and provide recommendations for further improvements.Training and Documentation:Develop maintenance documentation and manuals for staff, operators, and maintenance teams.Train production and maintenance personnel on new systems, technologies, and processes.