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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Hyderabad, Telangana, India.Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience in data analytics, Trust Safety, policy, cybersecurity, or related fields. Experience in data analysis, problem-solving and efficient execution. Preferred qualifications: Master's degree. Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g. Python). Experience in building operations, efficient workflow design and process documentation. Knowledge of content moderation, policy enforcement, and data labeling for adversarial ML model development. Ability to solve unstructured business problems and work with cross-regional and cross-functional teams. Excellent problem-solving and critical thinking skills with attention to detail in a fluid environment. About the jobTrust Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, youre a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety. The SmartReview team is at the forefront of protecting Google's billions of Workspace users. We play a pivotal role in developing, monitoring and upgrading the processes and human-in-the-loop flows to generate high quality data sets used to build Machine Learning models. As a Policy Enforcement Manager, you will work with global teams to ensure our review processes keep up with the new trends in abuse across the workspace. You will own the processes to work with product and engineering teams to ensure the latest trends in abuse are caught early and included in our policy and vendor trainings. You will evaluate abuse trends and quality within vendor operations and develop solutions to address quality, workflows, and processes.At Google we work hard to earn our users’ trust every day. Trust Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.Responsibilities Research and stay up-to-date on key trends and suspicious patterns across policy areas on Workspace. Lead the creation and definition of workflows to solve product requirements. Lead coordination across various Trust and Safety (TS) and product teams to set up labeling operations. Oversee enforcement quality across policy areas, including calibrations with vendor teams. Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays. Develop operational excellence plans and ensure that the processes are reliable and measurable across all products on Workspace including Gmail, Drive and Gen AI features. Innovate and develop methods to incorporate AI models to improve quality of the manual review operations as well as providing insights to the engineering teams. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Main Responsibilities: Melakukan manajemen insiden keamanan IT, termasuk identifikasi, analisis, dan tindak lanjut. Menangani permintaan dan tiket helpdesk keamanan IT secara efisien dan profesional. Melakukan fine-tuning konfigurasi, rule, dan policy pada perangkat keamanan untuk menjaga performa optimal. Mengelola dan memantau tata kelola perangkat keamanan (security device governance). Menyusun dokumentasi dan laporan berkala terkait aktivitas serta status keamanan sistem.

awoo Intelligence 阿物科技是以 AI 驅動的 MarTech 在地新創，首創以產品為中心，深度了解消費者意圖的預測模型，推出台灣第一個全通路 AI 行銷自動化平台。此平台以 SaaS 模式營運，提供超過 20 個功能與服務，涵蓋流量獲取、轉換優化、再行銷、會員留存與數據加值應用，協助零售與電商打造全通路無縫接軌的超個人化用戶體驗。awoo 成立於 2015 年， 2017 年起獲得矽谷多位知名軟體投資家與企業家連續投資。目前於東京、嘉義、台北與高雄皆設有營運據點，服務超過 16,000 名企業用戶，致力協助客戶進行數位轉型，達成商業目標。【About the role】As a Technical Support at awoo, you will be the key technical coordinator between our clients and our product teams, ensuring successful adoption and optimization of awoo's AI-powered MarTech solutions.1.Deep dive into our customers' business cases, data, and constraints to ensure the optimal usage of awoo's AI-empowered solutions.2.Develop in-depth knowledge of awoo's solutions: you will be familiar with all the details from development, service operation, to the sales strategy.3.Work with Product, Development, and Technical Solutions teams to support successful adoption of awoo's solutions, including providing appropriate documentation and technical guidance.4.Develop technical solutions for customers by working out existing product implementation based on data integration and service application recommendations.5.Discuss the product definition, implementation, and operation, clarify issues with the customer and consolidate the feedbacks to Product and Development teams on behalf of the customer.6.Optimize business outcomes for customers by leveraging awoo’s AI and data assets.【關於此職位】作為 awoo 的技術支援，您將擔任客戶與產品團隊之間的關鍵技術協調者，確保 awoo 的 AI 賦能 MarTech 解決方案得到成功採用與最佳化。1.深入了解客戶的業務案例、數據和限制，確保 awoo 的 AI 賦能解決方案得到最佳應用。2.對 awoo 的解決方案建立深入的了解：您將熟悉從開發、服務營運到銷售策略的所有細節。3.與產品、開發和技術解決方案團隊合作，支持 awoo 解決方案的成功採用，包括提供適當的文件和技術指導。4.透過數據整合和服務應用建議，基於現有產品實施，為客戶開發技術解決方案。5.與客戶討論產品定義、實施和營運，釐清問題，並代表客戶將反饋整合給產品和開發團隊。6.透過利用 awoo 的 AI 和數據資產，優化客戶的業務成果。【Responsibilities】1.Assist clients in integrating awoo’s solutions based on their business goals and technical environments.2.Troubleshoot technical issues and resolve them through close collaboration with internal (e.g., Engineering, Product) and external (Client's technical teams) stakeholders.3.Develop internal tools and scripts to streamline operations and visualize/analyze data effectively.4.Clarify client technical requirements and coordinate with the appropriate teams to achieve desired outcomes.5.Provide market and user-experience insights to the Product team to support continuous product improvement.【職責 (Responsibilities)】1.協助客戶根據其業務目標和技術環境整合 awoo 的解決方案。2.透過與內部（例如：工程、產品）和外部（客戶的技術團隊）利益相關者的緊密合作，排除技術問題並解決它們。3.開發內部工具和腳本，以簡化營運並有效地視覺化/分析數據。4.釐清客戶的技術要求，並與適當的團隊協調以達成預期結果。5.向產品團隊提供市場和用戶體驗洞察，以支持產品持續改進。【Perks and Benefits】1.Fully remote work setup, offering a healthy work-life balance.2.Competitive compensation package based on skills and experience.3.Ongoing professional development opportunities to enhance your knowledge and skills.4.Collaborative and supportive team culture that fosters innovation and creativity.【福利與待遇 (Perks and Benefits)】1.完整遠距工作模式，提供健康的工作與生活平衡。2.具競爭力的薪酬方案，將根據技能和經驗而定。3.持續的專業發展機會，以增進您的知識和技能。4.協作且支持性的團隊文化，促進創新與創造力。

為機構客戶、開發者提供全生命周期支持，包括接入調試、問題診斷、交易異常處理及風控規則解讀。 建立客戶響應機制，主導重大技術故障的客戶溝通與解決方案落地，維護客戶信任。 收集機構客戶API使用過程中遇到的問題，協同運營、產品、開發團隊進行，包括接口穩定性監控、性能調優、故障排查及版本叠代管理，確保API服務高可用性。

在 Canner，我們正在打造突破性的 AI 與數據基礎架構解決方案，讓數據不再只是靜態資產，而是企業決策的核心動力。加入我們的研發團隊，你將參與開發和推動 Wren AI (https://github.com/Canner/WrenAI)。 Wren AI 是 Canner 的旗艦開源專案，讓大型語言模型 (LLM) 能夠直接查詢企業數據，為 AI Agent 提供精確的語意查詢能力。我們的開源庫已連續數週蟬聯 GitHub Top Trending，目前累積將近 10k+ 顆星，成為全球主流的 GenBI 解決方案。這代表了全球開發者對這項技術的高度認可與需求。 如果你熱衷於大規模 AI 應用，想與國際企業合作，服務全球使用者，學習跨國客戶需求與專業標準，這將是參與業界最前沿技術發展的絕佳機會。 職責 (Responsibilities) 作為客戶與使用者的技術支援窗口，接收、排查、診斷與解決與 Wren AI 平台／API 部分相關的技術問題 處理使用者透過 chat / email / ticket /遠端會議所反饋的問題，包括自然語言查詢錯誤、SQL 生成功能異常、圖表／報表顯示問題、API 回傳錯誤等 與研發 (Product / Engineering) 團隊協作，回報 bug，追蹤 issue，協助測試修復版本與新功能 撰寫與維護技術文件、常見問題 (FAQ)、教學指南 解決方案範本，以提升支援效率與品質 協助客戶完成產品 / 功能上線、部署流程及設定，包括資料來源連接 (databases, data warehouses etc.) 的配置與驗證，以及 AI model 的配置與驗證 在服務水平協議 (SLA) 範圍內追蹤與回覆客戶請求，確保問題得到及時回應與解決 分析支援案例中常見的問題類型與趨勢，提出改進方案，協助團隊提升產品穩定性與使用者體驗

1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)

Penempatan : Kantor Pusat (Jakarta Timur) Gaji : Rp. 7 juta atau Negotiable Kualifikasi : Usia Maksimal 40 tahunPendidikan minimal Diploma III , S1 lebih diutamakan (System/Teknik Informatika)Pengalaman minimal 5 tahun dibidang System InformasiMampu men develop atau mengembangkan aplikasi sesuai kebutuhan perusahaanMemahami core banking system dan akuntansi lebih diutamakanMenguasai PHP, Phyton, Java, html, mysql, android dllMenguasai Management database, server dan data centerMenjadi nilai tambah jika menguasai aplikasi frontend dan backendMenguasai Networking, trouble shooting software dan hardwarePekerja keras, komunikatif dan bertanggung jawabDapat bekerja secara Individu maupun Team

Setup and Maintain customer computers, server and network infrastructureAnswer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.)Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connectionsHandle incoming phone call and escalation of problemsUpdate information on Help desk Ticketing System (Progress, Record Historical Solution as knowledge base)Do IT Documentation (IT Asset, Knowledge Base, Topology, Licensing, etc) If you feel you are the right candidate for this position, send your CV to hrd[at]bicom.co.id

The successful candidate will have the scope of responsibility as below: Working Location : 1. Hong Kong Data Centers (Kowloon, Tseung Kwan O, ShaTin) 2. Sunway Visio Tower, Cheras 3. Malaysia Data Centers (AIMS Cyberjaya) Allowance(s) : Relocation Allowance Provided Job Description: • Maintain, diagnose and troubleshoot software and hardware problems. • Perform daily operations of network and technical support. • Collaborate with internal teams to escalate and resolve complex technical problems. • Maintain, diagnose and troubleshoot network device problems. • Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner. • Deploy, configure and troubleshoot Windows and Linux server operating systems. • To undertake any all-other duties and responsibilities as instructed by the Direct Superior / HOD.

1. 協助廠商與監造顧問間之介面交付時程管理與協調。2. 支援施工商提送之介面管理計畫審查與優化，協助召開會議。3. 整合施工廠商與外部機關，處理施工期間作業協調。4. 製作工地簡報與會議記錄，追蹤落實情形。5. 協助主管推動交辦任務，保障施工品質與安全。6. 合約期間至2027年底，參與國家級工程專案累積寶貴經驗。7. 本職務另補助每月專案津貼 7,500元。所需證照：工地主任, 乙級建築物室內設計技術士, 公共工程品質管理人員,其他條件限制：1. 土木、建築等相關規劃設計、施工規劃管理、營建法規、政府採購法令、預算編列與成本分析，及具工程類專案管理、預算管控、與公共工程、特種建築物、PowerPoint簡報及會議記錄製作相關經驗者優。2. 具建築師、室內設計或裝修工程管理乙級技術士、公共工程品管工程師、工地主任專業人員訓練等資格者優。3. 8年以上土木、建築工程施工管理或介面協調經驗。