Kumar Divyaprakash

January 2023 - Present

Regional Key Account Manager SaaS & - West India

Work Store Limited

* Assuming additional key responsibilities of new categories during the Regional Head's absence, including onboarding new clients, Retention and renewal, overseeing revenue growth and post-sales services for strategic key accounts in West India.
* Spearheading new SaaS-based loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential.
* Discuss and plan ideation and conceptualization of program development, including process optimization with the KDMs.
* Boosted revenue by strategically promoting Dyson's Capex business and lighting products within key accounts.
* Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes.
* Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts
* Awarded Star Performer in the Annual Business review 2023.

February 2022 - Present

Regional Key Account Manager SaaS - West India

Work Store Limited

* Orchestrated onboarding, retention and renewal, upselling, and cross-selling strategies to drive Monthly and Quarterly revenue growth in strategic Key Accounts within the West Region
* Supported the regional head in his key functionalities and managing 25 Strategic Key Accounts.
* Responsible for Business growth in 3 categories, ie. Office Supplies, Corporate gifting and Vendor Management program.
* Cultivated relationships with client HODs and decision-makers, conducting reviews to enhance services and identify new business opportunities
* Created Revenue forecasts to target monthly & quarterly objectives for the region.
* Negotiated cost-effective contract pricing structures, yielding positive returns on investment
* Recognized as star performer for onboarding a significant client, securing a 1.10Cr+ contractual business in May 2022
* Successfully converted 3 regional accounts into national Accounts within four months, demonstrating adept customer follow-up and internal process management.
* Maintained an exceptional client satisfaction rating of 98% by coordinating closely with various departments to streamline processes and achieved 100% renewals.
* Achieved 100% Revenue target from existing business in the 2nd Quarter 2022.
* Collaborated with the Regional Head to execute a successful Corporate Diwali gifting Project targeting the Key Accounts, adding 2.5Cr worth of business and achieving a 100% of the revenue target in the Corporate Gifting category for the West region as part of a cohesive team effort.

May 2020 - February 2022

Key Account Manager - Mumbai

Hicare Services Pvt.Ltd.

* Managed end-to-end B2B sales process, starting from lead generation, Retention and Payment collection and managing multiple Key accounts PAN India.
* Awarded top performer for exceeding sales goal in 1st quarter, 2021 PAN India.
* Awarded top performer in Q3 2020, securing the largest PAN India business and successfully onboarding a coveted client.
* Surpassed 100% of the yearly target in the year 2020.
* Managed 150+ client sites across India, worth 5lakh+ Sq. ft. with 99% customer satisfaction.
* Worked on a project with CEO and National Sales Head to develop Industry segment strategies to grow and onboard new business and improvise customer experience and also develop new SaaS tool.

February 2020 - April 2020

Sales and Marketing Management Trainee

Hicare Services Pvt.Ltd.

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July 2019 - August 2019

Business Development Intern

CRDR Infotech Private Limited

Worked as a business development intern with CRDR Infotech Pvt Ltd on " Brand Activation: Capturing Clients feedback and interest on Enterprise Resource Planning software. "

* Generated new B2B leads.
* Communicated effectively with broad range of SME to promote the company's CRM Solutions.
* Initiated client meetings & product demonstration of ERP solution.
* Lunched email Marketing Campaign targeting SMEs and Educational Institute, Increased open rate by 14% and engagement by 9%.

April 2019 - June 2019

Sales And Marketing Intern

Kalpataru Limited

Worked as a summer intern at Kalpataru Ltd on " Consumer Identification and lead generation through various mediums of sourcing. "

* Worked as a Sales and Marketing Intern responsible for 3 Flagship luxury properties of Kalpataru. (Magnus, Avana and Amoda reserve.)
* Channel Sales - Onboard new and inactive Channel Partners.
* Successfully organized 5 channel partner and client events Onsite to generate new leads & prospects for the projects.
* Successfully registered 21 inactive Channel partners under Kalpataru.
* Performed competitor analysis.