• Outbound Calling Clients Confirming Appointments with Hearing, Mediation, and Deposition • Scheduling Appointments of Clients with Attorney • Admin Task input of Appointments with Client's Deposition • Admin Task input of Letters to Doctors - E66 • Inbound Calling Clients input of Case File regarding Injury

• Resolves customer’s issue via chat support, answers inquiries, and efficiency increased by 40% on resolution in a timely mannered which handled 8-10 chats per hour • Well rounded with various tasks assigned done at the same time, works with 6 tools per call handled, provides resolution and effectivity with customer’s issue.

• Did clerical and associated office responsibilities, such as keeping track of work received and completed. • Transcripts and validates data from source documents. • Mediator between loan officers and debtors on making arrangements of setting up loan by pre-qualifying customers.

• Encoding customer’s information, do follow-ups on updating encoded data’s by confirmation with customer. • Built, entered, and maintained information into systemized databases, increased data entry efficiency by 55% • Prepared meeting notes, regular correspondence, or reports, such as presentations, statistics, daily reports and monitoring.

Inbound calling and provide caller’s information, responded to messages, transferred calls to proper people depending with the scope of support, handled over 40-60 calls per hour based with queue status