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Mikaelia White
Customer Service Officer
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Mikaelia White

Customer Service Officer
Dedicated and detail-oriented professional with over 8 years hands-on experience as a Bank Teller and Customer Service Representative. Proven ability to manage transactions accurately, resolve client concerns, and maintain strong client relationships in fast-paced environments. Skilled in handling confidential information, cash transactions, conflict resolution, and multitasking. A reliable and excellent communicator who is committed to delivering exceptional service.
Bank of Nova Scotia Jamaica Limited
University of the West Indies
Jamaica
Jamaica

Featured Resume

Uploaded on Aug 14th 2025

Professional Background

  • Current Status
    Employed
  • Profession
    Customer Service Representative
    Customer Service / Support
    Other
  • Fields
    Banking
    Transaction Services
  • Work Experience
    10-15 years (6-10 years relevant)
  • Management
  • Skills
    Communication
    Microsoft Office
    Email
    Customer Relationship Management
    Customer Service
    Customer Experience
    Administrative Skills
    Operations
  • Languages
    English
    Fluent
  • Highest Level of Education
    Bachelor

Job Search Preferences

  • Current Status
    Ready to interview
  • Desired Job Type
    Full-time
    Remote Only
  • Desired Positions
    Banking
  • Desired Work Locations
  • Freelance
    Full-time freelancer

Work Experience

Customer Service Officer

Apr 2023 - Present
Jamaica
Processing cash transactions such as deposits, withdrawals, wire transfers, credit card and loan payments; Opening, reactivating and closing accounts; Resolving account discrepancies; Answering clients’ queries; Detecting and reporting suspicious and/or fraudulent activities; ABM custodian; Balancing and reconciling cash transactions; Issuing and replacing debit cards, etc.

Customer Solutions Advisor

Feb 2019 - Mar 2023
4 yrs 2 mos
Jamaica
Creating and/or modifying the internet banking profile for business clients; Assisting business clients with the online banking registration process via phone; Training business clients how to navigate the online banking platform

Customer Care Representative/Blended Sales Officer

Jun 2018 - Feb 2019
9 mos
Jamaica
Promoting bank’s products to a targeted customer base; Responding to inquiries about products and services; Create customer loyalty by using all tools necessary to ensure 100% customer satisfaction; Up-selling customers to new products or services; Resolving customer service issues;

Education

Bachelor’s Degree
Management Studies; Marketing
2013 - 2017

Licenses & Certifications

2025 Global Mandatory: Scotiabank Code of Conduct

Bank of Nova Scotia Jamaica Limited
Issued Aug 2025
No Expiration Date