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Mikaelia White
Customer Service Officer
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Mikaelia White

Customer Service Officer
Dedicated and detail-oriented professional with over 8 years hands-on experience as a Bank Teller and Customer Service Representative. Proven ability to manage transactions accurately, resolve client concerns, and maintain strong client relationships in fast-paced environments. Skilled in handling confidential information, cash transactions, conflict resolution, and multitasking. A reliable and excellent communicator who is committed to delivering exceptional service.
Bank of Nova Scotia Jamaica Limited
University of the West Indies
Jamaica
Jamaika

CV Pilihan

Diunggah pada 14 Agt 2025

Latar Belakang Profesional

  • Status sekarang
    Sudah bekerja
  • Profesi
    Customer Service Representative
    Customer Service / Support
    Lainnya
  • Bidang
    Perbankan
    Pelayanan Transaksi
  • Pengalaman Kerja
    10-15 tahun (relevan 6-10 tahun)
  • Management
  • Skil
    Communication
    Microsoft Office
    Email
    Customer Relationship Management
    Customer Service
    Customer Experience
    Administrative Skills
    Operations
  • Bahasa
    English
    Fasih
  • Pendidikan tertinggi
    Sarjana

Preferensi pencarian kerja

  • Status sekarang
    Siap untuk wawancara
  • Jenis pekerjaan yang diinginkan
    Full-time
    Hanya bekerja jarak jauh
  • Jabatan pekerjaan yang diinginkan
    Banking
  • Lokasi pekerjaan yang diinginkan
  • Bekerja lepas
    Pekerja lepas purna waktu

Pengalaman Kerja

Customer Service Officer

04/2023 - Sekarang
Jamaica
Processing cash transactions such as deposits, withdrawals, wire transfers, credit card and loan payments; Opening, reactivating and closing accounts; Resolving account discrepancies; Answering clients’ queries; Detecting and reporting suspicious and/or fraudulent activities; ABM custodian; Balancing and reconciling cash transactions; Issuing and replacing debit cards, etc.

Customer Solutions Advisor

02/2019 - 03/2023
4 yrs 2 mos
Jamaica
Creating and/or modifying the internet banking profile for business clients; Assisting business clients with the online banking registration process via phone; Training business clients how to navigate the online banking platform

Customer Care Representative/Blended Sales Officer

06/2018 - 02/2019
9 mos
Jamaica
Promoting bank’s products to a targeted customer base; Responding to inquiries about products and services; Create customer loyalty by using all tools necessary to ensure 100% customer satisfaction; Up-selling customers to new products or services; Resolving customer service issues;

Edukasi

Sarjana (S1)
Management Studies; Marketing
2013 - 2017

Sertifikasi dan Lisensi

2025 Global Mandatory: Scotiabank Code of Conduct

Bank of Nova Scotia Jamaica Limited
Dibuat 08/2025
Tidak Ada Tanggal Kadaluwarsa