A Barista with over 4 years of experience and diverse expertise in the F&B sector — ranging from creating beverage products, leading operational teams, handling complaints, managing stock and ingredients, to forecasting stock and ingredients to avoid understock — working as a barista is not just about making and serving drinks, but also the responsibility to manage the ingredients used and provide satisfactory service. As a Barista, I have been deeply involved in the workflow from start to finish, managing over 100 transactions daily, bridging customer needs, complaints, and feedback to be forwarded to operational management. I bring strong technical expertise in customer service, R&D, and product quality evaluation, as well as providing constructive criticism to identify the right strategies for increasing sales. Currently, I am actively seeking new opportunities to develop my potential in sales and marketing, while continuing to contribute to operations to build a strong foundation and a broader perspective. I believe that sales and marketing are formed from the synergy between fundamentals, perspective, and execution. My job emphasizes great interactions with customers, so I also enjoy immersing them in the narrative I create to achieve customer satisfaction. I am very passionate about building interactions through the philosophical narrative of the products I present. Core Competencies: 🗣️ Public Speaking 📈 Stock Management 💪 Team Coordination Software Skills: - Microsoft Office (Word, Excel, PowerPoint) - Editing tools (Canva, PixelLab, Capcut) Contact me 📩 [email protected] ☎️ https://wa.me/6289524490521