Project & Product Lifecycle Management . Translated stakeholder and customer needs into clear project requirements, aligning technical feasibility with long-term strategic objectives . Directed end-to-end product lifecycles from prototype through launch and sustaining phases, applying iterative development cycles to minimize rework and accelerate delivery . Led and coordinated prototyping and validation phases, ensuring design accuracy, functional reliability, and manufacturability in collaboration with engineering and factory teams . Collaborated closely with manufacturing partners to leverage deep familiarity with factory processes, ensuring New Product Introduction (NPI) readiness and smooth ramp-up to mass production . Spearheaded cross-functional collaboration (design, engineering, marketing, procurement, production), bridging business priorities with factory execution to drive timely market launches that boosted client competitiveness and revenue . Partnered with quality teams to embed international safety and compliance requirements into early validation and acceptance testing Operations, Delivery & Supply Chain Management . Oversaw production scheduling, vendor coordination, logistics planning, and component procurement across a diverse portfolio exceeding 1,000 SKUs . Implemented ERP, driven forecasting and materials planning, improving inventory accuracy and reducing excess stock by 20% . Delivered a 30% efficiency improvement by spearheading ERP system integration and collaboration workflows across teams . Improved project lead time by 25% and boosted on-time delivery through structured vendor engagement and proactive issue resolution . Optimised resource allocation across suppliers, production lines, and internal teams to align capacity, materials, and schedules with development milestones . Partnered with engineering, operations and quality teams to establish acceptance criteria, raising first-pass yield rates and reducing post-production issues . Supported sustaining engineering by analyzing production performance, driving corrective actions, and implementing continuous process improvements with factory partners

. Analyzed and forecasted online sales trends by utilizing pre- and post-sales data . Updated CRM systems and sales figures on a weekly basis, ensuring that client and sales data remained accurate and accessible, which contributed to a 25% improvement in sales reporting efficiency . Handled and updated customer service reviews in CRM, improving customer relationship management processes and contributing to an enormous increase in positive customer feedback . Processed and managed invoicing paperwork manually, reducing errors and ensuring that all transactions were completed within required deadlines . Managed and coached more than 50 part-time and new workers, increasing worker retention and workforce stability, and an improvement in team performance, as measured by increased task completion rates

. Developed and maintained positive relationships with key customers, leading to a 20% increase in repeat business over a 12-month period by providing personalized support and regular follow-ups . Handled customer orders, supplies, issues, and complaints, resolving 95% of inquiries within 48 hours, ensuring high customer satisfaction and loyalty . Processed customer orders in strict compliance with terms and conditions, ensuring zero errors and no delays in final delivery over a 12-month period