Between 2018 and 2021, I served as a Management Trainee and Team Leader for an Aboriginal service station similar to Costco in Darwin, Australia. There is a 40% gross margin in the shop, the percentage is increasing around 10%-20% each year, and products can range from 1 to 1000 AUD.
➽ Responsible for
♟Setting employee schedules, assigning tasks, monitoring their performance and providing training.
♟Being knowledgeable about shop policies and procedures helps the shopkeeper address customer questions.
♟Giving full attention to what other people are saying, taking time to understand the points being made, asking questions at appropriate times.
2018年至2021年,擔任儲備幹部與小主管,在澳洲協助店主管理小型Costco賣場,該店毛利率高達40%,每年營業額穩定成長10%-20%,商品以台幣換算售價20元至數萬元不等。
➽ 專職負責項目
1. 賣場管理∣管理展售空間與進出貨事宜
♟協助產品裝箱、店舖行政與帳務處理
♟按照當季熱門商品陳列及促銷品換檔工作
♟不定時與廠商討論產品品質並盤點進出貨數量
2. 人事管理∣有效溝通各層級人員與顧客
♟指導門市人員銷售技巧並評估績效
♟協調人事崗位調派與排休假等例行作業
♟規範門市人員並解決顧客抱怨回報經理
3. 活動規劃∣舉辦活動與商品促銷宣傳
♟推廣門市各項業務、活動及產品促銷
♟決定促銷商品的價目表及議價的空間
♟門市活動規劃與討論、籌備及動線安排