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Resume
Create your job-winning resume using our free resume builder.
Portfolio
Showcase your skills and projects with a professional portfolio.
Cake AI
Utilize our Cake AI-powered products to accelerate job search and talent match.
What Cake R U? ProNew
Unlock your workplace personality in 3 minutes and discover your unique strengths!
Resume
Create your job-winning resume using our free resume builder.
Resume Builder
Make a resume for free.
Resume Templates
Access our extensive library of professional & ready-to-use templates.
Resume Examples
Get inspired by real resume examples to create your own.
Occupation Guide
Access resume writing guides tailored for different professions.
Resume Help
Get expert advice on all things resume from our team of recruitment specialists.
Cake AI Resume Checker
Analyzes your resume using Cake AI for detailed feedback.
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Abdilah Purnawan
Team Leader Social Media di PT Bank Rakyat Indonesia (Persero) Tbk
I am an experienced Customer Service and Social Media Professional with over 6 years in the banking industry, specializing in customer support, social media management, and digital engagement. I have a proven track record in menginisiasi dan memimpin tim untuk mengatasi pertanyaan dan keluhan pelanggan secara efektif di berbagai platform seperti Instagram, Facebook, X (sebelumnya Twitter), YouTube, Threads, TikTok, dan email.
At Bank BRI, I served as a Social Media Response Team Leader, mengatur peningkatan waktu respons dan kepuasan pelanggan. I also worked as a Social Media Service Representative and Customer Care Specialist, providing support for banking and credit card services. My skills in communication, problem-solving, and social media management allow me to enhance customer experiences and deliver efficient, high-quality service.
PT Bank Rakyat Indonesia (Persero) Tbk
STAI Nurul Iman Parung Bogor
Kabupaten Sukabumi, Jawa Barat, Indonesia
Indonesia
Professional Background
- Current StatusUnemployed
- ProfessionCustomer Service Manager・Graphic Design / Illustration・Faculty & Staff
- FieldsBanking・Education・Media
- Work Experience6-10 years (6-10 years relevant)
- Management
- Skills
- LanguagesArabic・IntermediateEnglish・Intermediate
- Highest Level of Education
Job Search Preferences
- Current StatusReady to interview
- Desired Job TypeFull-time・Interested in working remotely
- Desired PositionsAdministration Staff, Data Analyst, Human Resources, Admin HR
- Desired Work Locations
- Freelance
Work Experience
Social Media Response Team Leader
● Initiated and led the Social Media Team at Bank BRI to handle customer inquiries and complaints.
● Managed responses across multiple official channels, including Instagram, Facebook, X (formerly Twitter), YouTube, Threads, TikTok, and email.
Social Media Service Representative
● Served and responded to customer inquiries and complaints via social media channels.
● Managed interactions on platforms such as Instagram, X (formerly Twitter), Facebook, and official email.
● Addressed customer concerns related to Bank BRI's products and services.
Customer Care Specialist
● Responded to customer inquiries and complaints via telephone support.
● Provided quick and accurate solutions related to banking services, credit cards, and priority services.
● Ensured efficient resolution of issues to maintain customer satisfaction.
Education
Other
・
Ilmu Al Quran dan TafsirActivities and societies
BEM, Pramuka, Asyifa, KAFFA
Description
Skills: Microsoft Excel · looker studio · Graphic Design · Office Administration · Communication
Licenses & Certifications
NARABAHASA
NARABAHASA