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Adeleke Adedolapo
Dynamic Administrative and HR Expert with a Proven Track Record in Building Customer Relationships
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Adeleke Adedolapo

Dynamic Administrative and HR Expert with a Proven Track Record in Building Customer Relationships
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CHARTERED INSTITUTE OF FORENSIC AND INVESTIGATE PROFESSIONALS OF NIGERIA
University of Abuja
Abuja, Municipal Area Council, FCT, Nigeria
Ni-giê-ri-a

Trình độ chuyên môn

  • Tình trạng hiện tại
    Thất nghiệp
  • Nghề nghiệp
    Giám đốc HR
    Giám đốc chăm sóc khách hàng
    Trợ lý hành chính
  • Lĩnh vực
    Kiểm toán
    Thương mại điện tử
    Nhân sự
  • Kinh nghiệm làm việc
    4-6 năm (2-4 năm liên quan)
  • Kinh nghiệm quản lý
  • Kỹ năng
    Microsoft Office
    Word
    Canva
    Excel
    Communication
    Google Drive
    PowerPoint
    Paying attention to detail
    Leadership + Management
    Listening
  • Ngôn ngữ
    English
    Chuyên nghiệp
  • Trình độ học vấn cao nhất

Ưu tiên tìm kiếm việc làm

  • Tình trạng hiện tại
    Bật trạng thái tìm việc
  • Hình thức làm việc mong muốn
    Full-time
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
    Administration and Human Resources
  • Địa điểm làm việc mong muốn
  • Freelance

Kinh nghiệm làm việc

Administrative Manager

11/2023 - 05/2024
7 mos
Abuja, Municipal Area Council, FCT, Nigeria
Duties: Managed daily administrative operations including scheduling, recordkeeping, and office management. Overseeing recruitment and onboarding processes for new employees. Responsible for maintaining employee records, benefits, and payroll information. Supported senior management in various HR tasks and projects. Successes: Streamlined administrative processes, leading to increase in efficiency.

Customer Relationship/Admin Officer

01/2023 - 10/2023
10 mos
Abuja, Municipal Area Council, FCT, Nigeria
Duties: Served as the primary customer service representative for clients, managing and resolving all inquiries related to recruitment and staffing services. Maintained comprehensive client records, including job openings, staffing requirements, and candidate profiles, to ensure optimal service delivery. Supported the recruitment process by coordinating candidate interviews, background checks, and onboarding procedures. Managed high-volume client interactions via phone and messaging platforms, providing prompt and professional service. Successes: Established personalized service strategies for key clients, resulting increase in repeat business. Secured employment opportunities for a high number of candidates, meeting and exceeding recruitment targets. Developed and implemented best practices for customer service and recruitment processes, improving overall efficiency and quality of service. Consistently received high marks on performance evaluations for customer satisfaction, demonstrating a strong commitment to client success.

Human Resources Manager

03/2022 - 01/2023
11 mos
Abuja, Municipal Area Council, FCT, Nigeria
Duties: Managed recruitment, onboarding, and training processes for new employees. Administered employee benefits programs. Developed and maintained performance review and appraisal systems to enhance employee development. Oversee compliance with labor laws and regulations to ensure a safe and fair work environment. Success: Improved employee satisfaction by introducing flexible work arrangements and mentorship programs.

Retail Sales Executive

11/2019 - 12/2021
2 yrs 2 mos
Ibadan South West, Oyo State, Nigeria
Managed the sales of Allianz products and services, including insurance plans, in retail settings. Reached out to potential clients to identify their needs and present relevant insurance solutions. Maintained sales records, monitored performance against sales targets, and provided regular reports to management. Conducted market research to identify sales opportunities and develop effective marketing strategies. Collaborated with internal teams, such as underwriting and claims, to provide excellent customer service.

Học vấn

Bằng Thạc sĩ khoa học xã hội (MA)
Diplomatic Studies
2023 - 2025
Mô tả
Ongoing
Bằng Cử nhân Nghệ thuật
English and International studies
2015 - 2021
Các hoạt động xã hội
Departmental Treasurer