- I was a IT Technician Support and than Senior Assistant on System Hardware Support division. - I make everyday job more easier with new manual technical with easy language. Documenting SOP. - Managing service complaint and troubleshoot with fastest solution with remote, or onsite if necessary - Checking connection in every routine maintenance and keep virtualization machine can run smoothly and backup operational running well. - Monitoring network regularly with PRTG monitoring. - Keep learning about network security on Fortinet feature like IDS, IPS, Web filtering, Anomaly detection, Routing with Fortinet, Firewall policy and Linux Web Server. - Installation and maintenance CCTV Surveillance on branch. - Operator AS400 for EOD and daily use menu for user operation.

- Since 2020 I was join in here, on pandemic covid 19. For the first time, I have learn more about WFH activity as IT Support System and Hardware, including setting up VPN with Fortinet from main office for end user, supporting by phone on any usually problems everyday also I enjoyed it. - Helping make monthly report IT department. - Troubleshooting any problems which related on IT problems. - Routine checking and maintenance every month in all branch. And fixed any problems include hardware or system backup SKN RTGS it was. - Make manual and documentation or reporting any update, maintenance, installation with easily application. - Operator AS400 for EOD and daily use menu for user operation.

- being staff admin and help prepare and serving any Bank Indonesia KPwBI needed - In here, because I have ability about IT, I was also followed project "Deteksi Inflasi" that helped warn about inflation based on inflation database earlier method. Its simple but I got a lot lessons from this project about inflation - And was helped some routine maintenance all of end user devices internal Bank Indonesia - Make some prevention from ransomware attacking with educate end user to be aware with account email attachment, suspicious email and file, and also protect with best password - I was followed some event which supported by Bank Indonesia, about how to increase earning for micro bussiness and prevent inflation with investment management with micro bussiness community Pacitan, Madiun, and Blitar. Maybe in here not linear with my background IT, but with some relevant project I still learn some case with IT. And many more lesson about inflation, investment management, and also time management because sometimes routine job unpredict request.

- I have learn more deep about practical Hardware, Software installation and optimization, Efficiency, simple Networking by the best infrastructure with Mikrotik or simple AP. - Create a good design and update plan in order to end users or corporate customer could used long term IT infrastructure with the best possible upgrade in cost and optional upgrade. - Build a simple design fingerprint absence attendance which is can be operate administrator with easy and maintenance by himself. - Create a good relation customer base, with give update best price and offering and promo for made best customer loyal base. That could screening loyal customer and than make profit keep growing in line with new customers.

Introduce fiber internet technology with program "Fiber to The Home". - Introducing with smooth selling, through messaging chat story update and make a call no spamming with nice promoted solutions. - Respon every call and request installing new fiber with fast and prepare before. - I am educate also every new customer about all features fiber internet, pros and cons, also what can do or not, in order them can use newest technology with maximum features without any problems. - And also educate for migrating copper base customer into fiber internet newest technology.

- Support on hardware troubleshoot. - Indeep learn about IT Operation including management assets, Network design Operation on PT. Petrokimia Gresik, introducing Avaya product include switch, core switch, and efficient sharing infrastructure. - Followed one of annual project, was made reporting website for handle about problems on computer end users. *user can reporting to another computer if their computer get a problem and off. - Learn about mail server and web server on CentOS - Learn monitoring network with Zabbix.