Gear Inc. is a global software specialist with the main focus on Game Development, Quality Assurance, and Image & Content Moderation. This Silicon Valley owned company has its main base in Hanoi, Vietnam, and offices in Danang, Vietnam, the US, the Philippines, India, Thailand, and Indonesia. With outsourcing on a constant rise, and Southeast Asia holding all the major accolades, Vietnam has been hailed as one of the strongest concentrations of quality and cost-effective software development. as Content Moderator : • Responsible for user generated content on digital platforms including text, images and videos to ensure follow theguidelines. • Filtering 500 - 800 social media content in a day and must achieve >95% accuracy. • Analyze, review and maintain content according to alignment guideline policies. • Collaborated with both Team Leader, Trainer and QA to achieve weekly and monthly accuracy target from clients. • Labeling category content based on client policies that provide them and make sure to obtain at least accuracy 95% in every week report. • Being attention to details such as active to watch and listen to hear and understand about the content.

AdminCerdas Indonesia (ACI) is a platform to help you sell online smarter. Starting from creating a free online store, advanced & complete features, omni channel marketplace e-commerce integration, applications for selling online to social media, advanced dropshipper reseller system, chatbot, and many other cool features. as a Customer Service Administrator : • Assisted customers with product information, troubleshooting, and order processing. • Achieved a high customer satisfaction rate through effective communication and problem-solving skills. • Conducted training sessions for new hires to enhance their customer service skills. • Manage and resolve customer inquiries and issues through various channels, including phone, email, and chat. • Coordinate with cross-functional teams to ensure timely resolution of customer concerns.

• Taking orders requested by customers, whether for dine-in, take-away, or online orders. • Maintaining a clean workspace and performing general cleaning duties. • Maintained inventory, ensuring the freshness and quality of tea products. • Collaborated with team members to organize events and promotions to attract new customers.