05/2024 - Hiện tại
• Engaged potential clients through CRM software, utilizing various communication channels to promote Retail FX and CFDs products.
• Managed KYC processes, assessed client backgrounds, and resolved client issues effectively.
• Addressed customer inquiries and resolved concerns to enhance the customer experience.
• Assisted clients with account openings and guided them through the onboarding process.
• Collaborated within teams to develop and implement strategies for client conversion and retention.
• Partnered with Introducing Brokers (IBs) to expand company visibility and strengthen partnerships.
• Remained updated on industry trends and market developments