Avatar of Ahfaz Fauzan Lukman Nulhakim.
Ahfaz Fauzan Lukman Nulhakim
Bachelor of Economics, Management
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Ahfaz Fauzan Lukman Nulhakim

Bachelor of Economics, Management
Hi there! I'm Ahfaz, as an economics graduate I really passionate about economic outlook and following some of related aspects around it. With strong analytical and problem-solving skills, I can be jack of all trades. My first career started as an account manager for forex broker company, I really enjoying my time here as I accomplished many achievement. I have really good relationship with my clients, and developing my trading skills to improve client satisfaction as I have to give the best outcome for their portfolio. While leaving my previous company as I need a new challenge, I started working as sales manager on a fashion company. Typically, I worked on some lines and not limiting my position as sales, I help the company to forecast which product will be success in the market and also maintain communication with loyal customers. As an outcome, the company can obtain good numbers of revenue that year but struggled following year due to covid19 impact. Onto my next journey, I am interested to be an expat and worked abroad is one of my best decision in my career. Working in one of the biggest BPO in Malaysia as a content moderator really develop me to learn how big companies set the standard on how they run the business. Workaround, working culture, inclusivity, benefits, and many aspects I learned and develop me as more experienced employee and improving my quality. After I resigned for good and go back to my country of origin, it's a bit difficult for me as I have to leave some establishment. Taking care my family business while my parents not in good health condition and fulfill my personal goal to be an husband for my lover should be enough to be considered reasonable. Now everything was settled, and I'm ready to unleash my skills and finding new challenge as a better and experienced person.
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Parla Consultancy Sdn Bhd
Universitas Padjadjaran
Kota Tasikmalaya, Jawa Barat, Indonesia
Nam Dương

Trình độ chuyên môn

  • Tình trạng hiện tại
    Thất nghiệp
    Sẵn sàng phỏng vấn
  • Nghề nghiệp
    Nhân viên tư vấn
    Hoạch định chiến lược
    Sales
  • Lĩnh vực
    Tổ chức/ Quản lý
    Thời trang
    Quản lý quỹ đầu tư
  • Kinh nghiệm làm việc
    6-10 năm (4-6 năm liên quan)
  • Kinh nghiệm quản lý
    I've had experience in managing 5-10 nhân viên
  • Kỹ năng
    Microsoft Office
    Forex Trading
    Management Skills
    Strategic Management
    Marketing Management
    Content Management
    Sales Management
  • Ngôn ngữ
    English
    Chuyên nghiệp
    Indonesian
    Bản địa hoặc song ngữ
    Malay
    Thông thạo
    Sundanese
    Bản địa hoặc song ngữ
  • Trình độ học vấn cao nhất
    Bachelor

Ưu tiên tìm kiếm việc làm

  • Hình thức làm việc mong muốn
    Full-time
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
    Customer Service Representative, Content Moderator
  • Địa điểm làm việc mong muốn
    Japan
    Malaysia
    Thailand
  • Freelance
    Không phải freelancer

Kinh nghiệm làm việc

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Conversion and Retention Associate

05/2024 - Hiện tại
Kuala Lumpur, Malaysia
• Engaged potential clients through CRM software, utilizing various communication channels to promote Retail FX and CFDs products. • Managed KYC processes, assessed client backgrounds, and resolved client issues effectively. • Addressed customer inquiries and resolved concerns to enhance the customer experience. • Assisted clients with account openings and guided them through the onboarding process. • Collaborated within teams to develop and implement strategies for client conversion and retention. • Partnered with Introducing Brokers (IBs) to expand company visibility and strengthen partnerships. • Remained updated on industry trends and market developments
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Trust and Safety Associate (Content Moderator)

01/2021 - 01/2023
2 yrs 1 mo
Kuala Lumpur, Malaysia
• Reviewed and removed content in accordance with client guidelines to maintain platform integrity. • Enhanced community safety standards by eliminating content that violated established policies. • Analyzed trending content to identify opportunities for refining community standards. • Acted as an impartial advocate for reported content, ensuring fair evaluation and resolution. • Provided feedback and proposed initiatives to improve team performance and role development. • Adhered to time-sensitive rules and procedures to achieve efficient and effective outcomes. • Demonstrated meticulous attention to detail in all tasks to ensure relevant and accurate results. Career Break (January 2023 – May 2024): I took a personal career break to address personal matters, during which I remained engaged in professional development and stayed current with industry trends.

Wholesale Sales Manager

Khiary
Full-time
09/2019 - 11/2020
1 yr 3 mos
Kota Tasikmalaya, West Java, Indonesia
• Collaborated with vendors to develop products aligned with customer needs and expectations. • Maintained and nurtured B2B relationships with key customers to ensure ongoing loyalty. • Introduced new products to clients and gathered feedback for future product development. • Monitored key sales metrics and business trends to inform strategic decision-making. • Provided competitive pricing solutions to ensure market relevance and customer satisfaction. • Ensured timely and accurate processing of customer payments in accordance with agreements. • Participated in biweekly offline store evaluations to analyze and respond to market conditions.
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Account Manager

Valbury Asia Group
Full-time
07/2017 - 07/2019
2 yrs 1 mo
Kota Bandung, West Java, Indonesia
• Developed tailored forex trading plans and strategies to align with clients' portfolio goals. • Managed clients' portfolios with a focus on risk reduction to maximum of 20% • Provided expert consultations, resulting in high client satisfaction rates. • Educated prospective clients on forex trading and enhancing their trading knowledge. • Conducted in-depth research on economic trends to inform and refine trading strategies. • Personally engaged with new leads to introduce and promote forex trading opportunities.

Học vấn

Bằng cử nhân
Management, Marketing
2013 - 2018
3.48/4 GPA
Các hoạt động xã hội
• Badminton and futsal first team • Part of marketing in student society • Assistant lecturer in strategic management course
Mô tả
Management field in Universitas Padjadjaran always get into top 10 most favorite field in Indonesia, it ensures competitiveness and top notch graduates