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Yousif Ahmed
IT Technical Support
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Yousif Ahmed

IT Technical Support
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DAL group
University of Gezira
Minţaqat ar Riyāḑ, العربية السعودية
Saudi Arabia

Professional Background

  • Current status
    Employed
    Open to opportunities
  • Profession
    System, Network Administrator
    Technical Support
  • Fields
    Banking
    Beverage
  • Work experience
    1-2 years relevant
  • Management
  • Skills
    Adaptability and flexibility
    Problem-solving abilities
    Attention to detail
    Team collaboration
    Server Management [Windows server (AD
    DHCP
    DNS
    FS
    NAP
    CA etc...)].
    Virtualization Technologies [vSphere vCenter and ESXi management.].
    Linux Administration
    User Management
    LAN switching technologies
    IP Addressing and Subnetting
    Cisco networking device configuration (switches
    routers).
    Network management and troubleshooting.
  • Languages
    Arabic
    Native or Bilingual
    English
    Intermediate
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    IT Support Technician
  • Desired work locations
  • Freelance

Work Experience

ICT Apprentice

DAL group
Full-time
Jul 2022 - Present
Khartoum, Sudan
Worked with team members and other apprentices to promote a positive and safe work environment. Participated in hands-on learning activities, trainings, and workshops. Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel. Provisioned new software and hardware for use, following established security policies. Provided comprehensive technical support to end-users, efficiently resolving any system-related issues they encountered. Kept servers running optimally by performing routine maintenance tasks such as patch management and disk cleanups. Monitored network capacity and performance to diagnose and resolve complex network problems. Provided complete end-to-end engineering and installation of route-based IP network solutions. Provided network support services for devices such as hubs, bridges, routers, and other hardware. Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements. Assisted with implementation and support of network monitoring tools. Ensured regulatory compliance by regularly updating documentation outlining system configuration changes and incident reports. Supported end-user education initiatives, providing valuable input on cybersecurity best practices and awareness programs. Assisted in the development of comprehensive information security policies for improved data protection.

Technical Support Trainee

May 2022 - Jun 2022
2 mos
Khartoum, Sudan
Managed infrastructure, ensuring installation, maintenance, and availability. Delivered technical support to internal staff and remote workers. Addressed support inquiries, resolving IT issues via phone, remote access, and onsite support. Resolved technical issues promptly to minimize work disruption. Install and configure applications for compatibility with existing systems. Provide end to end customer support ranging from identify problems to troubleshoot and debugging. Gained experience in problem-solving and troubleshooting issues for customers. Completed on-the-job training sessions and demonstrated learned skills to supervisors.

Technical Support Trainee

Jan 2019 - Feb 2019
2 mos
Khartoum, Sudan
Demonstrated ability to work independently and as part of team, while managing multiple tasks simultaneously. Provided technical support to field engineers, addressing challenges and offering effective solutions. Provided technical support for drilling operations, ensuring safety and efficiency throughout the process. Provided technical support for clients experiencing issues with their websites or related systems.

Education

Bachelor of Science (BS)
Computer Engineering
2015 - 2021

Licenses & Certifications

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Cisco Networking Academy
Issued Apr 2024
No Expiration Date
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coursera.org
Credential ID: VZHDW7TANUC7
Issued Jan 2024
No Expiration Date
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Cisco Networking Academy
Issued Oct 2023
No Expiration Date
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Fortinet
Expiration Date: Sep 2025