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Yousif Ahmed
IT Technical Support
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Yousif Ahmed

IT Technical Support
Belum ada pengenalan.
DAL group
University of Gezira
Minţaqat ar Riyāḑ, العربية السعودية
Arab Saudi

Latar Belakang Profesional

  • Status sekarang
    Sudah bekerja
    Terbuka untuk peluang
  • Profesi
    System, Network Administrator
    Technical Support
  • Bidang
    Perbankan
    Minuman
  • Pengalaman Kerja
    relevan 1-2 tahun
  • Management
  • Skil
    Adaptability and flexibility
    Problem-solving abilities
    Attention to detail
    Team collaboration
    Server Management [Windows server (AD
    DHCP
    DNS
    FS
    NAP
    CA etc...)].
    Virtualization Technologies [vSphere vCenter and ESXi management.].
    Linux Administration
    User Management
    LAN switching technologies
    IP Addressing and Subnetting
    Cisco networking device configuration (switches
    routers).
    Network management and troubleshooting.
  • Bahasa
    Arabic
    Bahasa ibu atau Bilingual
    English
    Menengah
  • Pendidikan tertinggi

Preferensi pencarian kerja

  • Jenis pekerjaan yang diinginkan
    Full-time
    Tertarik bekerja jarak jauh
  • Jabatan pekerjaan yang diinginkan
    IT Support Technician
  • Lokasi pekerjaan yang diinginkan
  • Bekerja lepas

Pengalaman Kerja

ICT Apprentice

DAL group
Full-time
07/2022 - Sekarang
Khartoum, Sudan
Worked with team members and other apprentices to promote a positive and safe work environment. Participated in hands-on learning activities, trainings, and workshops. Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel. Provisioned new software and hardware for use, following established security policies. Provided comprehensive technical support to end-users, efficiently resolving any system-related issues they encountered. Kept servers running optimally by performing routine maintenance tasks such as patch management and disk cleanups. Monitored network capacity and performance to diagnose and resolve complex network problems. Provided complete end-to-end engineering and installation of route-based IP network solutions. Provided network support services for devices such as hubs, bridges, routers, and other hardware. Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements. Assisted with implementation and support of network monitoring tools. Ensured regulatory compliance by regularly updating documentation outlining system configuration changes and incident reports. Supported end-user education initiatives, providing valuable input on cybersecurity best practices and awareness programs. Assisted in the development of comprehensive information security policies for improved data protection.

Technical Support Trainee

05/2022 - 06/2022
2 mos
Khartoum, Sudan
Managed infrastructure, ensuring installation, maintenance, and availability. Delivered technical support to internal staff and remote workers. Addressed support inquiries, resolving IT issues via phone, remote access, and onsite support. Resolved technical issues promptly to minimize work disruption. Install and configure applications for compatibility with existing systems. Provide end to end customer support ranging from identify problems to troubleshoot and debugging. Gained experience in problem-solving and troubleshooting issues for customers. Completed on-the-job training sessions and demonstrated learned skills to supervisors.

Technical Support Trainee

01/2019 - 02/2019
2 mos
Khartoum, Sudan
Demonstrated ability to work independently and as part of team, while managing multiple tasks simultaneously. Provided technical support to field engineers, addressing challenges and offering effective solutions. Provided technical support for drilling operations, ensuring safety and efficiency throughout the process. Provided technical support for clients experiencing issues with their websites or related systems.

Edukasi

Sarjana Sains
Computer Engineering
2015 - 2021

Sertifikasi dan Lisensi

Logo of the organization.
Cisco Networking Academy
Dibuat 04/2024
Tidak Ada Tanggal Kadaluwarsa
Logo of the organization.
coursera.org
Credential ID: VZHDW7TANUC7
Dibuat 01/2024
Tidak Ada Tanggal Kadaluwarsa
Logo of the organization.
Cisco Networking Academy
Dibuat 10/2023
Tidak Ada Tanggal Kadaluwarsa
Logo of the organization.
Fortinet
Berlaku hingga: 09/2025