Worked with team members and other apprentices to promote a positive and safe work environment. Participated in hands-on learning activities, trainings, and workshops. Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel. Provisioned new software and hardware for use, following established security policies. Provided comprehensive technical support to end-users, efficiently resolving any system-related issues they encountered. Kept servers running optimally by performing routine maintenance tasks such as patch management and disk cleanups. Monitored network capacity and performance to diagnose and resolve complex network problems. Provided complete end-to-end engineering and installation of route-based IP network solutions. Provided network support services for devices such as hubs, bridges, routers, and other hardware. Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements. Assisted with implementation and support of network monitoring tools. Ensured regulatory compliance by regularly updating documentation outlining system configuration changes and incident reports. Supported end-user education initiatives, providing valuable input on cybersecurity best practices and awareness programs. Assisted in the development of comprehensive information security policies for improved data protection.

Managed infrastructure, ensuring installation, maintenance, and availability. Delivered technical support to internal staff and remote workers. Addressed support inquiries, resolving IT issues via phone, remote access, and onsite support. Resolved technical issues promptly to minimize work disruption. Install and configure applications for compatibility with existing systems. Provide end to end customer support ranging from identify problems to troubleshoot and debugging. Gained experience in problem-solving and troubleshooting issues for customers. Completed on-the-job training sessions and demonstrated learned skills to supervisors.

Demonstrated ability to work independently and as part of team, while managing multiple tasks simultaneously. Provided technical support to field engineers, addressing challenges and offering effective solutions. Provided technical support for drilling operations, ensuring safety and efficiency throughout the process. Provided technical support for clients experiencing issues with their websites or related systems.