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Yousif Ahmed
IT Technical Support
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Yousif Ahmed

IT Technical Support
尚无简介。
DAL group
University of Gezira
Minţaqat ar Riyāḑ, العربية السعودية
沙特阿拉伯

专业背景

  • 目前状态
    就职中
    目前会考虑了解新的机会
  • 专业
    系统、网络管理员
    技术支援
  • 产业
    银行
    饮品
  • 工作年资
    1 到 2 年相关工作经验
  • 管理经历
  • 技能
    Adaptability and flexibility
    Problem-solving abilities
    Attention to detail
    Team collaboration
    Server Management [Windows server (AD
    DHCP
    DNS
    FS
    NAP
    CA etc...)].
    Virtualization Technologies [vSphere vCenter and ESXi management.].
    Linux Administration
    User Management
    LAN switching technologies
    IP Addressing and Subnetting
    Cisco networking device configuration (switches
    routers).
    Network management and troubleshooting.
  • 语言能力
    Arabic
    母语或双语
    English
    中阶
  • 最高学历

求职偏好

  • 预期工作模式
    全职
    对远端工作有兴趣
  • 希望获得的职位
    IT Support Technician
  • 期望的工作地点
  • 接案服务

工作经验

ICT Apprentice

DAL group
全职
2022年7月 - 现在
الخرطوم, السودان
Worked with team members and other apprentices to promote a positive and safe work environment. Participated in hands-on learning activities, trainings, and workshops. Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel. Provisioned new software and hardware for use, following established security policies. Provided comprehensive technical support to end-users, efficiently resolving any system-related issues they encountered. Kept servers running optimally by performing routine maintenance tasks such as patch management and disk cleanups. Monitored network capacity and performance to diagnose and resolve complex network problems. Provided complete end-to-end engineering and installation of route-based IP network solutions. Provided network support services for devices such as hubs, bridges, routers, and other hardware. Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements. Assisted with implementation and support of network monitoring tools. Ensured regulatory compliance by regularly updating documentation outlining system configuration changes and incident reports. Supported end-user education initiatives, providing valuable input on cybersecurity best practices and awareness programs. Assisted in the development of comprehensive information security policies for improved data protection.

Technical Support Trainee

2022年5月 - 2022年6月
2 个月
الخرطوم, السودان
Managed infrastructure, ensuring installation, maintenance, and availability. Delivered technical support to internal staff and remote workers. Addressed support inquiries, resolving IT issues via phone, remote access, and onsite support. Resolved technical issues promptly to minimize work disruption. Install and configure applications for compatibility with existing systems. Provide end to end customer support ranging from identify problems to troubleshoot and debugging. Gained experience in problem-solving and troubleshooting issues for customers. Completed on-the-job training sessions and demonstrated learned skills to supervisors.

Technical Support Trainee

2019年1月 - 2019年2月
2 个月
الخرطوم, السودان
Demonstrated ability to work independently and as part of team, while managing multiple tasks simultaneously. Provided technical support to field engineers, addressing challenges and offering effective solutions. Provided technical support for drilling operations, ensuring safety and efficiency throughout the process. Provided technical support for clients experiencing issues with their websites or related systems.

学历

理学士(BS)
Computer Engineering
2015 - 2021

资格认证

Logo of the organization.
Cisco Networking Academy
发照日期 2024年4月
永久有效
Logo of the organization.
coursera.org
证照编号: VZHDW7TANUC7
发照日期 2024年1月
永久有效
Logo of the organization.
Cisco Networking Academy
发照日期 2023年10月
永久有效

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