Social Media Department Lazada Malaysia Project 1. Key Responsibilities: • Respond to customer inquiries through live chat on social media platforms like Facebook, Twitter, and Instagram • Thoroughly evaluate all types of customer posts, including text, audio, images, and videos 2. Play Store and App Store: • Monitor and address customer feedback related to the app's performance on the Play Store and App Store in Malaysia • Respond to user reviews, ratings, and comments to improve app features and enhance the user experience for Malaysian customers 3. Additional Tasks: • Carry out various tasks assigned by Team Leaders or SME, such as issuing vouchers, processing returns/refunds, approving refunds, updating trackers, managing cases, and organizing giveaway prize distribution via Lazada Official Facebook Page. 4. Skills and Achievements: • Excellent communication and interpersonal skills • Proficient in analyzing and categorizing diverse social media content • Effectively manage customer feedback and improve product performance • Adaptable and capable of handling a wide range of tasks and responsibilities OMOV Refund Department Lazada Philippines Project 1. Key Responsibilities: • Verify refund tickets in detail, using provided evidence • Determine which party should be responsible for the refund based on the specific case • Process reject/refund claims accordingly 2. Chargeback Ticket Handling: • Manage chargeback tickets where buyers have issues with refunds • Process refunds directly to buyers' bank accounts via mixedcards 3. Achievements: • Consistently meet or exceed daily ticket resolution targets • Maintain high accuracy in refund determinations and processing • Provide excellent customer service to both buyers and sellers 4. Skills: • Strong attention to detail and analytical thinking • Proficient in using Lazada's internal systems and tools • Excellent communication and problem-solving skills • Ability to work under pressure and meet deadlines

1. Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction. 2. Interacted with customers proactively, identifying needs and offering suitable product recommendations. 3. Maintained an organized backroom for easy access to stock when replenishing shelves. Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure. 4. Processed transactions accurately, balancing cash registers at the end of each shift.

1. Assisted in maintaining optimal stock levels by conducting regular inventory checks and reporting discrepancies to the Storekeeper. 2. Streamlined order processing and fulfillment by accurately tracking incoming shipments and efficiently organizing stock on shelves. 3. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. 4. Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

1. Contributed to the creative development of projects by participating in brainstorming sessions, storyboarding, and animatic creation. 2. Provided input during pre-production stages regarding feasibility or challenges related to proposed concepts from a 3D animator''s perspective. 3. Collaborated with production team members for efficient workflow and timely project completion. 4. Reviewed raw footage thoroughly and selected optimal shots based on narrative coherence and visual impact. 5. Demonstrated attention to detail by ensuring all visual elements such as graphics, animations, and transitions were seamlessly integrated into final cuts.