Avatar of Alma Martínez Salazar.
Alma Martínez Salazar
Service Delivery Manager at Inetum-Realdolmen
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Alma Martínez Salazar

Service Delivery Manager at Inetum-Realdolmen
I am a proactive team player, oriented to solutions and a firm believer in agile methodologies I have been developing my analytical skills for more than 15 years. During most of my career, I have been looking for new challenges, not dreading a start from scratch in a new project with a new technology. Because of my multidisciplinary profile, I have extensive knowledge of different technologies and working methods, highlighting my work in recent years with Agile methodologies (Scrum, SAFe). My strong technical background helps me in my role by allowing me to understand better the development world. This understanding eases my tasks supporting the development team when required.
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Inetum
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KeepCoding
Cancienes, 33470 Corvera de Asturias, Asturias, Spain
Kingdom of Spain

Professional Background

  • Current Status
    Employed
  • Profession
    Project Manager
    Project / Product Management
  • Fields
  • Work Experience
    More than 15 years (6-10 years relevant)
  • Management
    I've had experience in managing 10-15 people
  • Skills
    Atlassian Suite
    Strategic Thinking
    Empathy
    Miro
    time management skills
    Teamwork & Leadership
    User Stories
  • Languages
    English
    Professional
  • Highest Level of Education

Job Search Preferences

  • Current Status
  • Desired Job Type
    Full-time
    Remote Only
  • Desired Positions
    Product Manager / Product Owner / Business Analyst Leader
  • Desired Work Locations
  • Freelance

Work Experience

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Service Delivery Manager/Program Manager

Jul 2023 - Present
Spain
• Collaborated closely with the client to provide the necessary data on new features developed and changes in existing ones, enabling them to effectively prepare their annual budget. • Successfully implemented a budget optimization strategy as required by the client, resulting in a 4% reduction in expenses while mitigating risks and maintaining profitability. • Optimized team composition and expertise to ensure project requirements were met, ultimately enhancing productivity. • Ensured our way of working was followed (Scrum in an Scaled agile framework) not only by dev teams but also for other stakeholders.
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Project Manager / Product Manager

Apr 2022 - Jul 2023
1 yr 4 mos
Spain
• Coordinated and engaged necessary stakeholders in the development of features, ensuring effective collaboration. Made sure the team and other stakeholders interacting with them, followed Scrum principles. • Designed and executed quarterly roadmaps (Program Increments) based on prioritized requirements, utilizing techniques such as "3 amigos" and story mapping for accurate feature estimation and identification of minimum viable products (MVPs), future iterations, and dependencies. • Ensured adherence to roadmap and met deadlines, maintaining project efficiency. • Controlled scope creep and maintained planned sprint commitments to ensure successful delivery. • Proactively identified and suggested enhancements and updates to the Product Owner, driving product value and improvement. • Collaborated with architects and technical teams to analyze requirements and develop optimal solutions. • Fostered a healthy and motivated team environment to optimize performance and efficiency.
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Team Lead

Nov 2020 - May 2022
1 yr 7 mos
Belgium
Team Lead of a 15 members team, all of them from the Business Analysis area. Main tasks • Onboard new employees incorporating my team and close follow up on their evolution during first weeks • Coach new team members and ensure they do the standard trainings (WoW, Storymapping, Story Writing, etc). • Follow up on team member’s career evolution (twice a year set-up and review of objectives) • Follow up on team member’s wellbeing, with frequent 1:1’s. Assess attrition risk. • Escalation of issues to management and HR. • Make sure team members are billable (happy in their projects, finding new projects, etc)
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Service Delivery Manager

Apr 2020 - May 2022
2 yrs 2 mos
Brussels, Belgium
Project level • Help business to Identify and set OKR’s for the project. • KPI’s identification and reporting. • Weekly 1:1 with customer to follow up with him status and get feedback. • Identify, escalate and manage risks. • Play commercial role, looking for customer needs. • Make sure there is a roadmap defined and most important timings aligned (releases, deliveries, user testing, etc). • Follow up project status and evolution. Team level • Make sure the capabilities in the team match the needs of the project. • Define R&R within the team • Team member’s onboarding and evolution follow up. • Scale team up/down keeping stability & focus of the team. Administrative level • Create and manage people’s timesheets for project. • Create and follow up the budget Work order/Purchase order. • People´s accounts in customer, licenses, ect.
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Agile Business Analyst

Mar 2018 - Apr 2020
2 yrs 2 mos
Brussels, Belgium
Main tasks • Requirements elicitation from the different stakeholders • Support the PO to asses dependencies and when detailed functional knowledge needed. • Support and advise PO with US prioritization and management of stakeholders. • Support and help PO with Roadmap creation (Using techniques like “3 amigos” to get high level estimations of Features and Storymapping to better identify MVPs, MMPs, future iterations and dependencies) • Write User Stories always keeping in mind to maximize business value. • Refinement of User Stories with development team till it gets ready to be developed. • Follow up on User Stories lifecycle in Jira from its creation until its deployment in production. • Help QA team to create test scenarios and E2E flows and help to test some of them. • Help Scrum Master to coach the team on better implement agile principles.
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Consultant

Sep 2017 - Nov 2017
3 mos
Brussels, Belgium
As a Functional and Business analyst. I helped on creating the project´s tender for an important parking company. I participate in the design solution, where a complete digitalization of their processes and their generated documentation was proposed. I helped too on creating the mockups and the UX implementation for the working prototype.
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Blueprint Expert

Jul 2015 - Jun 2017
2 yrs 0 mos
Brussels, Belgium
Working close with the Architects, analyzing their solutions and describing them into features that DevOps can understand and develop. Giving support to DevOps Teams, trying to help them with their concerns and looking for alternative solutions when are needed. Gathering requirements from different stakeholders, and translating them for the technical parties involved. Giving support as well to the business Product Owner when technical dependencies need to be assessed or when functional expertise is needed. Working with Development Teams located in Romania. Agile (Scrum) methodologies are used in order to achieve a continuous delivery approach. Use of Java, AngularJS, RESTFull API, JSON, Oracle, Confluence, SharePoint, Jira, Visio.
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Team Leader + Analyst Programmer

Feb 2010 - Jul 2015
5 yrs 6 mos
Pozuelo de Alarcón, Madrid, Spain
Team Leader: Managing and giving support to external providers (iOS development and UX team). Monitoring and distribution of tasks among team members and progress management of requirements implementation. Mobile Application Development (From 2012). Several projects: MyTAdvisor, MyTAdvisor3.0. (iOS & Android) Use of Android SDK, XCode, Objective C, CoreData, PhoneGap, BitBucket, SourceTree, Tortoise SVN, REST APIs, JSON, XML Backends Development (From 2010). Several projects. Used of Visual Studio 2008 and 2010 (C #), MSSqlServer 2008R2. As CVS: Tortoise SVN.
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Analyst Programmer

Feb 2007 - Feb 2010
3 yrs 1 mo
Pozuelo de Alarcón, Madrid, Spain
Maintaining existing web applications . Analyzing and developing new functionalities and new web applications. Working with Development Teams located in Peru. Use of VBScript, ASP, VisualStudio 2005 (Asp.Net y C#), MSSql Server 2005 y 2000. Visual SourceSafe y Tortoise SVN.

Analyst Programmer

Oct 2006 - Feb 2007
5 mos
Villaviciosa de Odón, Madrid, Spain
Migrating a logistics application. Client side from VB6 to C# (VS2005 Windows Forms) and Data base from MSSql Server 2000 to MSSql Server 2005. Maintaining and supporting existing customers Analyzing new requirements. Creating functional and technical documentation. Use of Visual Basic 6.0, VisualStudio 2005 (WinForms + C#), MSSql Server 2005 y 2000. Visual SourceSafe.
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Analyst Programmer

Apr 2006 - Sep 2006
6 mos
Madrid, Spain
Gathering of requirements, analyzing them and developing new web applications. Creating and maintaining the DataBase. Use of VisualStudio 2003 (VB y asp.NET), MSSqlServer 2000. Visual Source Safe.

Analyst Programmer

Oct 2004 - Feb 2006
1 yr 5 mos
Madrid, Spain
Gathering of requirements, analyzing and developing a desktop application to manage nurse shifts. Giving support to Product manager when technical expertise is needed. Creation and maintenance of reports. Participating in the built and maintenance of the data model. Use of C# Windows Forms (VS 2003) and Informix. Tortoise SVN.
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Developer

Jun 2004 - Oct 2004
5 mos
Madrid, Spain
Developing web applications, including the data base development and maintenance. Use of SyBase, MSSqlServer 2000. VisualStudio 2000 (ASP.Net y C#), Visual Source Safe

Education

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2016 - 2017
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Computer Science
1997 - 2004

Licenses & Certifications

Pendo.io
Issued Feb 2024
No Expiration Date

Professional Scrum Master I (PSM I)

Scrum.org
Issued Oct 2017
No Expiration Date