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Alven Albertus
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Alven Albertus

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PT Intrajasa Teknosolusi
Logo of the organization.
Kalbis Institute

Professional Background

  • Current status
    Unemployed
  • Profession
    CRM Specialist
    ・
    Customer Service Manager
  • Fields
    FinTech / InsurTech
  • Work experience
    4-6 years (4-6 years relevant)
  • Management
    I've had experience in managing 5-10 people
  • Skills
    Microsoft Office
    word
    Google Drive
    Customer Service
    Customer Relations
    Customer Relationship Management (CRM)
    Customer Service Skills
    Payment Gateways
    Payment Processing
    Payment Systems
    Fraud Analysis
    Fraud Investigations
    MySQL
    MySQL Database
  • Languages
    Indonesian
    ・
    Professional
    English
    ・
    Fluent
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
    IT Helpdesk Staff
  • Desired work locations
    Kota Administrasi Jakarta Utara, Jakarta, Indonesia
    ・
    Kota Administrasi Jakarta Timur, Jakarta, Indonesia
    ・
    Kota Administrasi Jakarta Selatan, Jakarta, Indonesia
    ・
    Jakarta, Indonesia
  • Freelance
    Non-freelancer

Work Experience

Helpdesk Support

PT Intrajasa Teknosolusi
・
Full-time
Dec 2018 - Dec 2023
・
5 yrs 1 mo
Kota Administrasi Jakarta Selatan, Jakarta, Indonesia
Handling problematic transactions Reconciliation transactions Handling Fraud Transactions Respond to transaction complaint tickets Create transaction complaint reports Monitoring the system if problems occur Send a settlement to merchants

Education

Logo of the organization.

Kalbis Institute

Bachelor’s Degree
2013 - 2017
・
3/3 GPA