Support business team to achieve business objectives through crafting seller communication strategy and plan. Provide input and feedback to improve seller communication reach and effectiveness. Identify and execute Seller communication continuous improvement and copywriter.

- Quality Control Lead : monitor, guide, motivate agents, and ensure the team are able to achieve target and business goals. Solve day-to-day potential operational issues. Analyse issues and provide feedback for improvements. - Flash Sale PIC : review products for Flash Sale from Business Development and response to complainant related their products problem. - Handle and take responsible all of complaint in the salesforce / zendesk which related with content. - Sales PIC :working closely with Business Development Sales to create account for VIP sellers, PIC for call to edit, analyze and to directly call sellers by phone to make changes of their uploaded products if necessary.

- Listing product from various webstores & attachment (both scraping and manual listing). - Uploading product. Review the user & item reported list that has been reported by the shopee user in detail. - Analyze reports on user & item reported list.

- Searching for the seller contacts from the platform (for example, instagram than will be processed by the sales team). - Work closely with Category Manager to improve the category's performance

Conducting surveys and interviews with respondents by face to face to get the information needed in research.

Creates program script.