- Effectively consult and provide advice and feedback on RMIT and its programs, entry requirements, admissions, and selection processes for potential parents and students in a transparent and timely manner either via email, via telephone, or through face-to-face interactions at Hanoi campus. - Coordinate complete student recruitment process from initial inquiry to the point of enrolment and ensure the provision of a high level of customer service across touchpoints with the admission team to follow up and/or address any issues in the selection processes. - Adhere to guidelines on the usage of the CRM system and its complete functionality as well as maintain up-to-date market knowledge of competitors and their product offerings to understand and promote points of differentiation to constantly update close sale pitches. - Participate in weekend student recruitment and promotional events in Hanoi and provinces that showcase the University and its programs.

- Provide high quality of customer service to students and parents - Dealing with customers through all channels: through email, social media on the telephone, or face to face - Response to student's enquiries, provide course information to prospective students on the phone, face to face, chat online, email. - Produce and deliver re-enrolment registration booking form to individual existing students in order to continuously increase the number of new students studying at the Centre - Administer Placement Tests according to ACET policy and procedures. - Other counselling activities and administration tasks for the smooth operation of all classes

- Updating product status on the store’s website or Facebook shop - Generating daily or monthly revenue reports to manager - Sending out monthly sales reports and stock requests to store partners - Managing shelf and performing bimonthly inventory check - Managing store’s infrastructures and equipment - Training new staff upon the manager’s request (about product details, store’s policy, etc.)