Avatar of Ari Kurniawan.
Ari Kurniawan
Customer Service Livechat Bank Mandiri @ PT PURIASRI BHAKTIKARYA
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Ari Kurniawan

Customer Service Livechat Bank Mandiri @ PT PURIASRI BHAKTIKARYA
I am Ari Kurniawan, usually called Ari, a graduate of Electrical Engineering – Multimedia Broadcasting from Sekolah Tinggi Teknik Malang. I have experience in administrative support, marketing, and customer service, handling daily operations, customer communication, and data management. I am familiar with office administration tasks, marketing coordination, and providing excellent customer service. I am a detail-oriented, communicative, and adaptable individual who is able to work independently as well as in a team. I am eager to learn new skills and contribute positively to the company’s growth.
PT PURIASRI BHAKTIKARYA
Logo of the organization.
Sekolah Tinggi Teknik Malang
Kota Malang, Jawa Timur, Indonesia
インドネシア

職歴・バックグラウンド

  • 現在の状況
    求職中
  • 専門分野
    Customer Service / Support
    CS Advisor
    Customer Service Representative
  • 業界分野
    法人向けサポート
    マーケティング・コミュニケーション
    行政
  • 職務年数
    2〜4年 (4〜6年 関連経験)
  • 管理経験
    なし
  • スキル
    Microsoft Office
    MySQL
    Canva
    Communication Skills
    Marketing Communications
    Google Sheets
  • 言語スキル
    English
    中級
    Indonesian
    プロフェッショナル
  • 最終学歴
    大学

求職希望

  • 現在の状況
    積極的に転職活動中
  • 希望の雇用形態
    フルタイム
    リモートワークに興味あり
  • 希望職種
    Administration Staff and Customer Service
  • 希望勤務地
    Kota Malang, East Java, Indonesia
  • フリーランス
    パートタイムフリーランス

職務経験

CS Livechat Bank Mandiri

5月 2025 - 1月 2026
9 ヶ月
Special Region of Yogyakarta, Republic of Indonesia
Handled incoming customer inquiries via chat, provided timely and accurate responses, and delivered effective solutions to resolve customer issues. Maintained a professional and friendly communication style to ensure customer satisfaction. Accurately recorded customer interactions and followed up on unresolved cases in accordance with company procedures.
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Agent Video Call EKYC - Project LKPP

2月 2024 - 12月 2024
11 ヶ月
Special Region of Yogyakarta, Republic of Indonesia
Verified applicant data through video calls for government institution staff registering INAPROC accounts. Maintained compliance with verification standards, handled user inquiries professionally, and ensured a smooth and efficient verification process.

Sales Marketing

CV. Cahaya Mustika
フルタイム
6月 2021 - 1月 2023
1 年 8 ヶ月
Kota Malang, East Java, Indonesia
Introduced, promoted, and marketed company products to related institutions. Managed sales activities by identifying client needs, preparing product explanations, and negotiating with potential customers. Conducted regular client maintenance to ensure smooth product usage, addressed client concerns, and maintained long-term business relationships to support customer satisfaction.

学歴

Logo of the organization.
工学士(BEng)
Teknik Elektro
2015 - 2019
3.25/4 GPA
課外活動・サークル
As a member of a university Cinematography organization, I gained hands-on experience in camera operation, lighting setup, directing, and video editing. I collaborated with team members in producing short films and multimedia content, which strengthened my teamwork, communication, and time management skills.
説明
As an Electrical Engineering student with a focus on Multimedia Broadcasting, I studied subjects including electronics, digital systems, signal transmission, and broadcast engineering. I also worked with audio-visual equipment, video editing software, and live broadcasting systems, which enhanced my technical skills and practical knowledge in media production.