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Ari Kurniawan
Customer Service Livechat Bank Mandiri @ PT PURIASRI BHAKTIKARYA
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Ari Kurniawan

Customer Service Livechat Bank Mandiri @ PT PURIASRI BHAKTIKARYA
I am Ari Kurniawan, usually called Ari, a graduate of Electrical Engineering – Multimedia Broadcasting from Sekolah Tinggi Teknik Malang. I have experience in administrative support, marketing, and customer service, handling daily operations, customer communication, and data management. I am familiar with office administration tasks, marketing coordination, and providing excellent customer service. I am a detail-oriented, communicative, and adaptable individual who is able to work independently as well as in a team. I am eager to learn new skills and contribute positively to the company’s growth.
PT PURIASRI BHAKTIKARYA
Logo of the organization.
Sekolah Tinggi Teknik Malang
Kota Malang, Jawa Timur, Indonesia
Republic of Indonesia

Professional Background

  • Current Status
    Unemployed
  • Profession
    Customer Service / Support
    CS Advisor
    Customer Service Representative
  • Fields
    Corporate Support
    Marketing / Communications
    Public Administration
  • Work Experience
    2-4 years (4-6 years relevant)
  • Management
    None
  • Skills
    Microsoft Office
    MySQL
    Canva
    Communication Skills
    Marketing Communications
    Google Sheets
  • Languages
    English
    Intermediate
    Indonesian
    Professional
  • Highest Level of Education
    Bachelor

Job Search Preferences

  • Current Status
    Ready to interview
  • Desired Job Type
    Full-time
    Interested in working remotely
  • Desired Positions
    Administration Staff and Customer Service
  • Desired Work Locations
    Kota Malang, East Java, Indonesia
  • Freelance
    Part-time freelancer

Work Experience

CS Livechat Bank Mandiri

May 2025 - Jan 2026
9 mos
Special Region of Yogyakarta, Republic of Indonesia
Handled incoming customer inquiries via chat, provided timely and accurate responses, and delivered effective solutions to resolve customer issues. Maintained a professional and friendly communication style to ensure customer satisfaction. Accurately recorded customer interactions and followed up on unresolved cases in accordance with company procedures.
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Agent Video Call EKYC - Project LKPP

Feb 2024 - Dec 2024
11 mos
Special Region of Yogyakarta, Republic of Indonesia
Verified applicant data through video calls for government institution staff registering INAPROC accounts. Maintained compliance with verification standards, handled user inquiries professionally, and ensured a smooth and efficient verification process.

Sales Marketing

CV. Cahaya Mustika
Full-time
Jun 2021 - Jan 2023
1 yr 8 mos
Kota Malang, East Java, Indonesia
Introduced, promoted, and marketed company products to related institutions. Managed sales activities by identifying client needs, preparing product explanations, and negotiating with potential customers. Conducted regular client maintenance to ensure smooth product usage, addressed client concerns, and maintained long-term business relationships to support customer satisfaction.

Education

Logo of the organization.
Bachelor of Engineering (BEng)
Teknik Elektro
2015 - 2019
3.25/4 GPA
Activities and societies
As a member of a university Cinematography organization, I gained hands-on experience in camera operation, lighting setup, directing, and video editing. I collaborated with team members in producing short films and multimedia content, which strengthened my teamwork, communication, and time management skills.
Description
As an Electrical Engineering student with a focus on Multimedia Broadcasting, I studied subjects including electronics, digital systems, signal transmission, and broadcast engineering. I also worked with audio-visual equipment, video editing software, and live broadcasting systems, which enhanced my technical skills and practical knowledge in media production.