Avatar of Ari Kurniawan.
Ari Kurniawan
Customer Service Livechat Bank Mandiri @ PT PURIASRI BHAKTIKARYA
Profile
Posts
0Connections
In
Avatar of the user.

Ari Kurniawan

Customer Service Livechat Bank Mandiri @ PT PURIASRI BHAKTIKARYA
I am Ari Kurniawan, usually called Ari, a graduate of Electrical Engineering – Multimedia Broadcasting from Sekolah Tinggi Teknik Malang. I have experience in administrative support, marketing, and customer service, handling daily operations, customer communication, and data management. I am familiar with office administration tasks, marketing coordination, and providing excellent customer service. I am a detail-oriented, communicative, and adaptable individual who is able to work independently as well as in a team. I am eager to learn new skills and contribute positively to the company’s growth.
PT PURIASRI BHAKTIKARYA
Logo of the organization.
Sekolah Tinggi Teknik Malang
Kota Malang, Jawa Timur, Indonesia
Indonesia

Trình độ chuyên môn

  • Tình trạng hiện tại
    Thất nghiệp
  • Nghề nghiệp
    Customer Service / Support
    Cố vấn dịch vụ
    Customer Service Representative
  • Lĩnh vực
    Hỗ trợ doanh nghiệp
    Marketing/ Truyền thông
    Hành chính công
  • Kinh nghiệm làm việc
    2-4 năm (4-6 năm liên quan)
  • Kinh nghiệm quản lý
    Chưa có
  • Kỹ năng
    Microsoft Office
    MySQL
    Canva
    Communication Skills
    Marketing Communications
    Google Sheets
  • Ngôn ngữ
    English
    Trung cấp
    Indonesian
    Chuyên nghiệp
  • Trình độ học vấn cao nhất
    Bachelor

Ưu tiên tìm kiếm việc làm

  • Tình trạng hiện tại
    Sẵn sàng phỏng vấn
  • Hình thức làm việc mong muốn
    Full-time
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
    Administration Staff and Customer Service
  • Địa điểm làm việc mong muốn
    Kota Malang, East Java, Indonesia
  • Freelance
    Freelancer bán thời gian

Kinh nghiệm làm việc

CS Livechat Bank Mandiri

05/2025 - 01/2026
9 mos
Special Region of Yogyakarta, Republic of Indonesia
Handled incoming customer inquiries via chat, provided timely and accurate responses, and delivered effective solutions to resolve customer issues. Maintained a professional and friendly communication style to ensure customer satisfaction. Accurately recorded customer interactions and followed up on unresolved cases in accordance with company procedures.
Logo of the organization.

Agent Video Call EKYC - Project LKPP

02/2024 - 12/2024
11 mos
Special Region of Yogyakarta, Republic of Indonesia
Verified applicant data through video calls for government institution staff registering INAPROC accounts. Maintained compliance with verification standards, handled user inquiries professionally, and ensured a smooth and efficient verification process.

Sales Marketing

CV. Cahaya Mustika
Full-time
06/2021 - 01/2023
1 yr 8 mos
Kota Malang, East Java, Indonesia
Introduced, promoted, and marketed company products to related institutions. Managed sales activities by identifying client needs, preparing product explanations, and negotiating with potential customers. Conducted regular client maintenance to ensure smooth product usage, addressed client concerns, and maintained long-term business relationships to support customer satisfaction.

Học vấn

Logo of the organization.
Bằng Cử nhân Kỹ thuật (BEng)
Teknik Elektro
2015 - 2019
3.25/4 GPA
Các hoạt động xã hội
As a member of a university Cinematography organization, I gained hands-on experience in camera operation, lighting setup, directing, and video editing. I collaborated with team members in producing short films and multimedia content, which strengthened my teamwork, communication, and time management skills.
Mô tả
As an Electrical Engineering student with a focus on Multimedia Broadcasting, I studied subjects including electronics, digital systems, signal transmission, and broadcast engineering. I also worked with audio-visual equipment, video editing software, and live broadcasting systems, which enhanced my technical skills and practical knowledge in media production.