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Ashley Mangtani
Technical Content Editor @ WalkMe
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Ashley Mangtani

Technical Content Editor @ WalkMe
Technical writer and editorial lead with a track record of bringing clarity to complex digital programmes and large-scale software environments. Experience spans system change, knowledge architecture, and high-impact technical content. Currently undertaking a second BA in Environmental Science, building expertise in environmental systems, sustainability, and evidence-based analysis, with a focused transition toward environmental and climate policy communication.
WalkMe
Logo of the organization.
The Open University
Greater London, England, Great Britain
Great Britain

Professional Background

  • Current Status
    Employed
  • Profession
    Writer
    Editor
    Content Creator
  • Fields
    Digital
    Software
    SaaS / Cloud Services
  • Work Experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 5-10 people
  • Skills
    Technical Writing
    Copywriting
    Editing
  • Languages
    English
    Native or Bilingual
  • Highest Level of Education
    Bachelor

Job Search Preferences

  • Current Status
    Open to opportunities
  • Desired Job Type
    Full-time
    Remote Only
  • Desired Positions
    Content Strategist, Copywriter, UX Writer, SEO Strategist, SEO Manager, Content Writer, Content Manager,
  • Desired Work Locations
    Greater London, England, Great Britain
  • Freelance
    Full-time freelancer

Work Experience

Technical Content Editor

WalkMe
Full-time
Jan 2021 - Present
Greater London, England, Great Britain
Led editorial strategy and SEO execution across product pages, solution pages, and long-form educational content, delivering an average of 6–8 SEO assets per month. Owned the full pipeline from keyword research and briefs to editing and optimization. SEO-led content supported revenue performance, contributing to exceeding quarterly revenue targets in Q2–Q4 2023, with impact measured against forecasted targets, actuals, and organic performance in Google Analytics and Search Console.

Content Manager

Multiverse Labs
Contract
Jan 2022 - Sep 2023
1 yr 9 mos
Republic of Singapore
Built and executed an SEO content engine in the Metaverse and Crypto niche, publishing two high-intent articles per week. Resulted in 35% organic growth over six months, measured through Google Analytics and Search Console, with sustained gains in keyword rankings and non-branded search visibility.
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Software Documentation Writer

KPMG
Full-time
Jan 2018 - Jun 2021
3 yrs 6 mos
Greater London, England, Great Britain
Delivered 12–18 multi-format content assets per month across web pages, email campaigns, blogs, product collateral, and video scripts, supporting cross-service marketing initiatives. Monitored and evaluated performance against KPIs, including engagement, click-through rates, and search visibility, using insights to refine messaging and improve content effectiveness. Applied SEO best practices to priority service pages, contributing to an estimated 15–20% improvement in organic visibility and content reach over the reporting period.

Technical Writer

Wing Assistant
Freelance
Feb 2020 - Jan 2021
1 yr 0 mos
Greater London, England, Great Britain
Edited, proofread, and SEO-optimized 8–10 blog articles per month across product, operations, and customer education topics. Conducted keyword research and on-page optimization to improve rankings and organic reach, while coordinating with marketing and design to deliver illustrated, publication-ready content. Partnered with the editorial and product teams to produce in-depth technical documentation covering Wing’s core services, contributing to increased content output, clearer product positioning, and stronger search visibility.

Digital Transformation Officer

Aug 2014 - Nov 2020
6 yrs 4 mos
Greater London, England, Great Britain
Played a core role in a Cabinet Office–led, department-wide data migration programme, supporting the transition of multiple teams to new digital systems. Led the rollout of Google Workspace across the department, delivering regular training sessions to 100+ staff and improving day-to-day collaboration and document governance. Acted as a cross-functional change agent, setting and implementing digital strategy to replace manual processes with digital workflows. Supported two Machinery of Government changes, including the transfer of the Digital Economy Unit into DCMS and the transition of the Government Equalities Office to the Department for Education, ensuring continuity of systems, access, and digital operations.

Education

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Bachelor of Arts (BA)
Environmental Science
2025 - 2028
3.5/4 GPA
Activities and societies
Active member of The Open University Students Association, regularly supporting fellow students with module-related technical guidance, drawing on professional experience in digital transformation, content systems, and platform adoption.
Description
I am studying a BA in Environmental Science with The Open University, focusing on environmental systems, sustainability, and data-informed analysis, alongside applied projects that link scientific theory to real-world environmental challenges.
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Bachelor of Arts (BA)
Journalism
2010 - 2013
3.5/4 GPA
Activities and societies
I completed newsroom-style reporting projects, produced long-form articles and interviews, and worked on editorial planning, research, and fact-checking. I contributed to student publications, covered cultural and current-affairs topics, and developed strong writing, editing, and digital publishing skills.
Description
Studied BA Journalism at University of the Arts London, completing practical reporting projects, long-form features, interviews, and editorial research, with a strong focus on digital publishing, ethics, and real-world newsroom workflows.