As an IQOS Sales Promotion Girl (SPG) / Brand Ambassador, the core responsibility was to act as an expert on IQOS products, focusing on driving targeted sales and conversion by providing exceptional, end-to-end consumer experiences, which included in-depth product education, guided trials, and post-sales support. The role required instilling brand awareness within defined communities and retail touchpoints, actively seeking new leads, and ensuring accurate, timely reporting on all sales activities and consumer engagement data to achieve business objectives.

As a Sales Promotion Girl (SPG) / Brand Ambassador for RELX, my primary role was to achieve and exceed monthly sales targets by actively conducting direct selling, providing in-depth product demonstrations, and explaining the features and proper usage of RELX products to potential customers. I was also responsible for managing the sales counter, ensuring optimal product display and accurate stock levels, while maintaining excellent customer service to build brand loyalty and submitting comprehensive daily and weekly sales reports to management.

As a Host at Holywings (Gold Dragon), the main responsibility was to be the first point of contact, ensuring the operational readiness of the entrance area and host station, while expertly managing and processing all customer reservations and walk-ins in accordance with SOPs and outlet availability. The Host was responsible for warmly greeting, escorting customers to their confirmed seating, proactively providing recommendations on promotional products and services, informing guests about ongoing events, and efficiently handling customer complaints and maintaining daily, weekly, and monthly visitor records.

As a Front Desk Agent at The Baliview Luxury, the primary function was to serve as the sophisticated first and last point of contact, ensuring a seamless and personalized guest journey by efficiently managing all check-in and check-out procedures and promptly addressing inquiries, requests, and complaints to guarantee superior guest satisfaction. The role involved skillfully handling reservations, processing payments accurately, providing expert information on resort amenities and local Balinese attractions, and maintaining close coordination with Housekeeping and other departments to facilitate a flawless, luxury-level stay for all patrons.

As an Honorary Elementary School Teacher, the core duty was to develop and implement engaging lesson plans in various subjects that align with the curriculum and accommodate diverse student learning needs, while actively managing classroom behavior to foster a safe and productive learning environment. This role also required assessing and monitoring student academic progress through assignments and tests, maintaining accurate student records and reports, and communicating regular with parents regarding student performance and development.

The Spa Receptionist at Mercure Hotel serves as the initial and final point of guest contact, responsible for creating a serene and welcoming atmosphere while managing all front desk operations, including skillfully handling and optimizing appointment scheduling using reservation systems, accurately processing payments for services and retail products, and answering all inquiries regarding spa treatments, prices, and promotions. Crucially, the role involves maintaining seamless communication with therapists and staff to ensure punctual service delivery and actively promoting and upselling spa memberships and retail products to maximize revenue and enhance the overall guest wellness experience.