My job is ensure and responsibility to operasional our hotel in front office department is good and based on SOP also i have to report every day to manager that the all staff good conversation with our costumers and also i responsibility to give monthly Report to my manager at the end of the month

I ensure and responsible for sending packages according to the intended route and ensuring that there is no package left behind in the warehouse at the time departure.

I'm arrange passenger departure from manado Sam Ratulangi airport to cities in china Regency and ensure that passengers complete immigration checks about their passport and customs checks about there luggage is nothing left in customs department and also responsibility to passenger based on the rules of flight procedures

I ensure that operasional in FO Department running well and based on SOP from our company and also responsibility to take care my staff in FO Department and arrange them to team work and solid.

1.Financial performance (up-selling,room revenue, operation auditing) 2.Managed and motivates the front office team in order to provide a high standard of service for costumers. 3.Welcomes guests and fosters costumer loyalty thought friendly manner, 4.Developer high-quality relationships with guests throughout their stay, 5.Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. 6.Oversee and supervise guest arrivals and departures with the front office executive and duty managers. 7.Provide a high level of customer service and maintain a high profile in the day-to-day front office operations. 8.Ensure that personalized service is offered to each and every guest. 9.Ensures that the pricing policy and internal audit procedures are duly applied. 10.Supervises the management of debtors, group and individual guest invoicing and cash operations. 11.Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

1.Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful, and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. 5. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.

1.Register guests and assign rooms. Accommodates special requests whenever possible. 2.Assists in pre-registration and blocking of rooms for reservations. 3.Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. 4. Understands room status and room status tracking. 5.Knows room locations, types of rooms available, and room rates. 6.Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. 7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 8. Knows the location and types of available rooms as well as the activities and services of the property. 9.Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms. 10. Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.

1. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. 2.File room keys ( only for manual room key hotels) 3. Knows how to use front office equipment. 4.Process guest check-outs. 5.Performing cashier-related functions like posting charges to guest accounts, raising paid out’s, currency exchange, 6.Follows procedures for issuing and closing safe deposit boxes used by guests. 7.Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. 8. Uses proper telephone etiquette. 9.Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid-outs, Foreign currency exchange, etc. 10Uses proper mail, package, and message handling procedures and records details in the courier Mail Register.