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Avatar of Susi Susanti.
Susi Susanti
Senior Customer optimization
Profile
Posts
1Connection
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Avatar of the user.

Susi Susanti

Senior Customer optimization
Todavía no hay presentación.
Logo of the organization.
PT Tokopedia
Logo of the organization.
STIKOM CKI JAKARTA
Jakarta, Indonesia
Indonesia

Professional Background

  • Situación actual
    Desempleado
  • Profession
    Customer Service / Support
    ・
    Customer Service Representative
    ・
    Customer Service Manager
  • Fields
  • Experiencia laboral
    6-10 años relevante
  • Management
  • Skills
    Word
    Excel
    PowerPoint
    Microsoft Office
    Communication
    Google Drive
    word
  • Languages
    English
    ・
    Intermedio
  • Highest level of education

Job search preferences

  • Desired job type
    A tiempo completo
    ・
    Interesado en trabajar a distancia
  • Desired positions
    Administrator and Customer Service Specialist
  • Lugares de trabajo deseados
  • Freelance

Work Experience

Logo of the organization.

Senior Customer optimization

PT Tokopedia
・
A tiempo completo
mar 2015 - nov 2023
・
8 yrs 9 mos
Indonesia
* Menangani komplain dan mencari bugs yg ada di aplikasi Tokopedia. Dengan berkerjasama dengan tim Developer dan Engginering. * Project manager, recovery issue. * Menangani keluhan user * Improvement project and fitur

Tenant Relation

Apartemen city resort
・
A tiempo completo
jun 2013 - oct 2015
・
2 yrs 5 mos
Jakarta, Indonesia
* Menginput data komplain Tenant * Memberikan pelayanan yg baik kepada Tenant. * Membantu tenant dari semua komplain .

Education

Logo of the organization.

STIKOM CKI JAKARTA

Bachelor’s Degree
・
Teknik informatika
2010 - 2014