Conduct primary research in the field, including surveys, interviews, and focus groups. Observe and document conditions, behaviors, and environments relevant to the research topic. Collect and organize data from various sources in a clear and systematic manner. Ensure data accuracy and consistency through careful monitoring and validation. Interact with participants and stakeholders in a professional and respectful manner. Analyze research findings and provide insights to the project team. Prepare and present reports, presentations, and data

Serves visitors by greeting, welcoming and directing them appropriately. Noyifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.

Responsible for hiring, developing and looking after employees. Involves functions such as recruitment, training, payroll

Managed complaints with calm, clear communication and problem-solving. Collaborated with staff to formulate budgets and improve department revenue. Supervised work of contracted employees to deliver work on schedule. Handled customer concerns and escalated major issues to supervisor. Produced high-volume orders to effectively meet customer demand. Met schedule using excellent planning and coordination skills. Actively listened to customers to fully understand requests and address concerns.

Led operations promoting productivity through high-quality coaching and mentoring. Identified key areas within shop where merchandise displays needed to be fixed and items required restocking. Demonstrated high level of customer service to all clients by asking questions and assisting on sales floor. Generated effective sales strategies and taught new employees company procedures and policies. Supported sales team by monitoring daily operations and providing information and procedural guidance to staff. Gave team members support needed for upselling products and services and closing sales with customers. Drove sales team's ability to meet obligations to both clients and company by organising and coordinating schedules. Checked for quality assurance by monitoring team calls. Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.

Attended project briefings to fully understand project objectives and goals. Delivered scripted questionnaires clearly and succinctly, efficiently gaining participant feedback. Used qualitative research methods effectively to provide in-depth consumer insight. Conducted interviews for a range of commercial and official clients, including corporate and government bodies. Used exceptional communication and relationship-building skills to engage consumers in face-to-face surveys. Carried out thorough sales research, identifying key commercial contacts to aid lead generation. Used outstanding interpersonal skills to build relationships with interviewees, optimising honest, productive feedback. Built and maintained complex models and databases to identify audiences. Reached out to business and residential contacts to collect information on specific subjects for clients looking for feedback. Analysed survey feedback, identifying and reporting trends to aid product development. Captured and recorded participant opinions and responses with meticulous accuracy. Closely followed and understood market activity to forecast impact of news events on specific sectors, markets and assets.

Worked with a typing speed of over 80wpm to deliver efficient transcription services. Supported secretarial and administrative colleagues with transcribing needs. Transcribed audio accurately for use on social media posts, heightening user engagement with video content. Completed transcriptions with outstanding precision and efficiency to meet assigned turnaround timeframes. Edited existing transcripts to eliminate error, ensuring accuracy and conformance with transcription style guides. Checked transcripts for spelling and grammar accuracy, ensuring readiness for distribution and publication.

Performed administrative tasks, document management and report development for inter-departmental use. Managed information on company databases for different organisational activities to track history and safeguard accurate information. Handled client correspondence and internal communications in professional manner. Used outstanding planning and organisation skills to manage multiple, international executive diaries and calendars. Provided day-to-day administrative support, improving overall business efficiency.

Collaborated with marketing department to align with branding, vision and objectives, defining and refining goals. Created company pages in various social media platforms to increase visibility and exposure, delivering daily content. Engaged with customers on social media by addressing queries and concerns to establish roster, build rapport and provide continued support. Tracked and analysed key market competitors social accounts and differentiated style of campaigns and content. Created video content, infographics and drafted compelling copy to deliver fresh and visual content, increasing traffic and leads.

Writing clear and compelling copy to describe products. Creating advertising texts for brochures and banners. Helping design landing pages for new product features.

Created and maintained spreadsheets using Excel. Reviewed customer orders and followed specifications relating to data entry. Transferred data from paper formats into database systems to keep digital formats. Compared source documents to verify accuracy of data.

Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds. Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues. Processed payments over phone and set up recurring drafts. Met demands of busy collections group by performing high volume of daily calls. Confirmed payment arrangements and finalised customer payment dates and contact information. Prioritised accounts for collection based on total amount owed and credit reference agency reports.

Kept systematic check on company's spending to improve organisational efficiency. Communicated with all levels of management to address areas of concern and change work practices to fulfil audit requirements. Assessed company records for improper accounting methods and other potential risks. Created and maintained good quality working papers covering control evaluation records, test summary sheets and system notes.

Prepared audit reports to highlight issues, liaising with managerial staff and presenting findings to resolve. Conducted audits of spreadsheets, verifying activities complied with procedures and policies. Kept systematic check on company's spending to improve organisational efficiency.

Created and maintained spreadsheets using Excel. Identified errors in data entry and related issues, reporting to supervisors for resolution. Transferred data from paper formats into database systems to keep digital formats. Regularly generated and printed reports to monitor activity and changes. Compared source documents to verify accuracy of data.

Closed large sales to exceed quota and align with company targets. Managed customer relationships through consultative sales techniques to attain individual sales goals. Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.

Partook in friendly and polite conversion during customer checkout and payment processing to maintain excellent customer service. Welcomed customers to the checkout in a warm and polite manner, for continued customer satisfaction. Packed purchased items properly to prevent damage to delicate products.