Conducted regular audits of daily operations and customer interactions Conducted Compliance Audits to check the conformity of SOPs and conducted Risk Aversion-Red Flag Audits Managed data in QMS Performed compliances checks and drafted reports Conducts Training Need Analysis Assists in Evaluation Process & Optimization.

Analyze Customer and Agents calls, actively listening and identifying Customer's concerns and inquiries. Demonstrated Deep product knowledge to provide accurate information and guide customers through their purchasing. Conducted surveys to determine customer opinion of products and services.